Jitbit Helpdesk Bot is now in the Microsoft Teams Store

Our new Microsoft Teams app just passed Microsoft's certification and is live in the Teams Store: Jitbit Helpdesk Bot. Search "Jitbit" in the Teams app store and it's right there - no custom app uploads, no admin-center gymnastics.

Unlike our old webhook integration (one-way channel notifications, now deprecated), this is a proper two-way bot:

• End users create tickets in chat - type new and get a real form with category and priority, or turn any Teams message into a ticket from the "..." message menu. my tickets lists your open requests
• Technician replies come back to Teams - as cards with an inline answer box, so the whole conversation can happen without opening the helpdesk
• Channels get actionable ticket cards - @mention the bot, type subscribe, and every new ticket shows up with Take it / Reply / Close buttons. Cards update in place when the ticket changes - whether that happens in Teams or in the web app

Setup takes about two minutes: install the app, click "Generate pairing command" on the helpdesk admin page, paste the command into a chat with the bot. Users are matched by their Microsoft 365 email automatically. Self-hosted customers run their own private bot, so ticket traffic never touches our servers.

The bot is included with all plans. Details and setup steps: the integration page and the documentation.