HelpDesk ticketing system » MS Teams Integration

MS Teams Integration

Jitbit Helpdesk now integrates with MS Teams group chat/collaboration app. Whenever a new ticket arrives into your helpdesk system, it will send a notification to MS Teams channel of your choice.

See the full list of Jitbit third-party integrations.

Setting up

Navigate to "Admin - Integrations - MS Teams" and check the "Enable MS Teams integration" box. Then paste the "Webhook URL" and hit "Save".

How to get the Webhook URL?

  • Navigate to the channel where you want to add the webhook and select (•••) More Options from the top navigation bar.
  • Choose Connectors from the drop-down menu and search for Incoming Webhook.
  • Select the Configure button, provide a name, and, optionally, upload an image avatar for your webhook.
  • The dialog window will present a unique URL that will map to the channel. Make sure that you copy and save the URL.
  • Select the Done button. The webhook will be available in the team channel.
  • Paste the webhook into the field above

A sample new ticket notifications in MS Teams:

Last updated: 12/11/2019 more Helpdesk Ticketing System whitepapers MS Teams Integration

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