Jitbit Blogs

10 Signs Your Customer Support Team is Ready to Drop the Shared Inbox

Almost every business has one thing in common: they start out with limited resources, but still need a way to collect user feedback and manage customer support requests.

11 Ways Bad Customer Service Is Burning Your Bottom Line

The customer’s perception is your reality - Kate Zabriskie

Bad customer service is really expensive.

24 Data-Backed Reasons Why Great Customer Support is Your Most Important Marketing Strategy

Each year US companies lose $41 billion due to poor customer service.

The internet and social media has made it possible for consumers to leverage multiple channels to communicate, complain and interact with brands.

16 Customer Service Skills That Drive Every Business

Develop these skills to win new customers, increase loyalty and grow your business

Excellent customer service is the lifeblood of any organization.

It generates new customers. A great customer service reputation is a powerful differentiator in a competitive market where consumers have a lot of product/service options.

43 startup blogs That Will Elevate Your Business in 2016 (and Beyond)

"The only thing worse than starting something and failing… is not starting something."
Seth Godin

4 easy ways to improve your customer service

No matter how good your customer service is you can always do better. Today I've prepared a couple of tips that helped us a lot recently.

How to say "No" to a customer

It's safe to say that when a customer contacts support, all they want to hear is a "yes" to all their questions and requests. But that's not always possible. This is one of the most complicated situations in customer support because people, in general, take rejection seriously.

A couple of years ago at the Business of Software conference in Boston, Sarah Hatter said something that was a revelation to me:

5 customer support tools for everyday use

Your helpdesk app helps you with a lot of things, but it can only do so much. I use a lot of third-party tools when I reply to tickets – they help me save time and provide better quality in my replies. In this post I've compiled a list of the five most useful tools.

7 worst tech support responses

In this blog, we've talked a lot about things you should say in your emails to customers. Today we are going to talk about phrases that are better left unsaid.

7 Things Customers Don't Want to Hear

As a customer service professional, you know that when you get customer service right, you make a customer for life. But when you get it wrong, the customer will spread her bad experience with your company like a fast-moving oil slick all over Facebook and Twitter.

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