Jitbit Blogs

How to make loyal customers

On average, loyal customers are worth up to 10 times as much as their first purchase according to White House Office of Consumer Affairs. Simply put, the more loyal customers you have, the more money your company makes.

Categorizing your Support Tickets

Categorizing support tickets is the second most important feature of almost any helpdesk ticketing system available on the market today (the first most important being ticket-tracking itself). Categories can be used for:

A 10-point Checklist for a Great Customer Support Interaction

It’s hard to stay on top of your customer support game all the time – it can get stressful, chaotic and crazy. That is why I created this checklist for myself to ensure that I’m always doing my best with every ticket.

Complete Guide to SaaS email follow-ups

Email marketing in SaaS is a hard thing to figure out. What emails do you need to send? When and how often do you need to send them? What should the email subject say? How do you avoid getting into spam? How do you make people open and read the emails?

All-hands support: pros and cons

All-hands support — an approach where everyone in a company does customer support to some extent — has been a widely discussed topic lately. The idea is not new. A lot of big companies, like Basecamp, Stripe, Slack and even us, have been advocating this for quite some time.

But is it really that beneficial as they make it out to be?

How to WOW your customers

Two years ago in the very first post of this customer support series of articles – “Amazing customer support defined” – I have put “WOW moment” as the top priority for a great customer support interaction.

10 Signs Your Customer Support Team is Ready to Drop the Shared Inbox

Almost every business has one thing in common: they start out with limited resources, but still need a way to collect user feedback and manage customer support requests.

11 Ways Bad Customer Service Is Burning Your Bottom Line

The customer’s perception is your reality - Kate Zabriskie

Bad customer service is really expensive.

24 Data-Backed Reasons Why Great Customer Support is Your Most Important Marketing Strategy

Each year US companies lose $41 billion due to poor customer service.

The internet and social media has made it possible for consumers to leverage multiple channels to communicate, complain and interact with brands.

16 Customer Service Skills That Drive Every Business

Develop these skills to win new customers, increase loyalty and grow your business

Excellent customer service is the lifeblood of any organization.

It generates new customers. A great customer service reputation is a powerful differentiator in a competitive market where consumers have a lot of product/service options.

older newer