7 Things Customers Don't Want to Hear

As a customer service professional, you know that when you get customer service right, you make a customer for life. But when you get it wrong, the customer will spread her bad experience with your company like a fast-moving oil slick all over Facebook and Twitter.

Robotic 'enterprisey' customer support is not the worst kind

We've talked a lot about how you should talk to customers – the whole "be a human, not a robot" thing. This is still an issue in many companies. When I get responses to some of my support inquiries, I often wonder if a human being is even capable of writing such dry, "corporate" emails. But lately, a new, completely opposite, trend has been emerging.

Support Incident Categorization tips

Dealing with difficult customers

For the most part, our customers are pleasant and reasonable people. I'm sure your customers are the same. However every once in a while there comes a customer who is hard to deal with. He is annoyed, upset or maybe even plain rude. Here is how we handle complicated situations at Jitbit.

Quick tips for answering support emails better

Here's some short, nice, quick and actionable tips on how to better respond to customer support emails:

Support by founders revisited

7 Brands that Revolutionized Customer Support

All these companies are known for amazing customer support (apart from offering a great product/service). And all these companies have one thing in common - customer support is everyone's job. Engineers, developers, executive officers, founders - everyone works in customer support every now and then.

5 Reasons to Switch from Email to a Helpdesk System

How many times have you "marked something as unread" to deal with it later?

Don't get us wrong, email is perfectly fine if used appropriately. Especially for early stage startups that need to focus on launching their first product and getting their first customers. But once the "early stage" days are over, it's time to consider more powerful support tools.

Meet the new Jitbit Helpdesk mobile apps

Just a quick update on the current state of our mobile apps - something that has started as a hobby project, grew up to be something used by thousands of people every day. But as you've probably noticed, we haven't pushed new updates in a while (especially for the iOS app). And while the apps still work perfectly fine, they have various problems that need fixing and we can't delay this any longer. Currently there are two main issues:

Speeding up your helpdesk by 50% with canned responses