Our 9 Best Tips for Managing Your Support Tickets

How you deal with your support tickets determines a lot of things:

• How the customer views you
• Your company's reputation
• Your support staff's workload
• And much more

Looking for Zendesk Competitors? Here are Some Great Alternatives

Zendesk is a popular choice in the help desk software market. It has integrated customer support with add ons like knowledge bases and live chatting. WIth a wide array of package choices, Zendesk has a powerful suite of tools to get any support team up and running at full-capacity.

A Quick Guide to SLA Management and Best Practices

SLAs, or Service Level Agreements, are an agreement between your support staff and the customer. They establish the timeline customers should expect when contacting your support staff. This SLA guide will walk you through what an SLA is, how to create one, and the SLA best practices.

The Best Help Desk Software in 2022

What is help desk software

Help desk software is a tool used by support members throughout the corporate space to respond to customer questions. It's usually not just one tool, but a combination of many that support technicians use to manage all incoming queries.

Product update: Subtickets, Customer satisfaction surveys and Dependent custom fields

We are happy to announce three big new features. All of them were requested for a while now. And all of them are already live for the hosted customers so you can go ahead and give them a try. We'd love to hear your thoughts on how you think we can improve them.

Create a Customer Support Experience That Drives Growth

If you have a customer service team, you are striving for good customer support experience. That's a no-brainer. Of course you're striving for it. You have been told it's the goal and you're doing your due diligence.

5 Must Have Components of an Internal Help Desk system

Your employees are your business's most valuable ingredient. And dealing with internal employee-facing issues is just as important as solving the customer-facing ones.

How to take a vacation if you are a SaaS founder

At Jitbit only two people have access to the entire company infrastructure - me (Max) and Alex. If something goes terribly wrong and the team can’t handle it, one of us has to get online and fix it. And we learned how to handle it pretty well over the years. Like everyone else, we do have occasional downtimes, but we never had a major outage in 10 years. The longest one we had lasted two hours and that one was planned maintenance taking longer than expected.

Believe it or not, we also take vacations occasionally. Here is how we do it:

Product update: built-in screen capture - add videos and screenshots to help desk tickets

We are very proud and super stoked to announce a new help desk feature: you can now capture a screenshot or even record an entire video of your screen and attach it to your tickets. No extra software required, just use any modern browser.

How we send 22000 emails every hour