Nov 2 2020
![Helpdesk Job Description]()
If you're lucky enough to be hiring right now, you already know that candidates are
swamping the job market. Even more so than usual, helpdesk jobs are hot commodities, and many people are interested in them. So, what's the best way to
ensure that you get the candidates that fit perfectly for your needs? It starts with writing a helpdesk job
description that encompasses everything that your team finds valuable about support.
In this blog post, we'll break down how to write a helpdesk job description fit for
a support pro and also provide you a template to take and use as you see fit.
Oct 11 2020
![How Helpdesk Automation is Streamlining Efficiency]()
One of the hallmarks of a successful helpdesk is operational efficiency.
While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking care of other key tasks.
Oct 1 2020
![Automated Chatbots: How Are They Progressing for Helpdesks?]()
One of the major developments over the last few years is the use of automated chatbots for help desks.
Sep 14 2020
![9 Help Desk Best Practices]()
Your IT help desk plays an important role in the everyday running of the company.
It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.
Aug 31 2020
![These Are the Help Desk Metrics You Should be Managing]()
When you’re tasked with managing a help desk, it’s important to have some key
metrics in place for measuring the effectiveness of your operation.
Metrics are what let you know if you’re improving, declining or remaining steady in
key areas. Notably, whether you’re managing a help desk or a service desk, they remain pretty much the same.
Key metrics are focused on the use of your service and your service delivery.
Aug 18 2020
![HIPAA for Your Help Desk]()
HIPAA is one of those things that not every help desk requires, but when you do need it, it’s critical that it is done right.
Aug 4 2020
![The Benefits of Single Sign-on for Help Desks]()
Should your help desk enable single sign-on (SSO)?
SSO
is one of the features we offer at JitBit, via four possible methods. Having SSO
provides a number of efficiencies to help desks, but naturally, people have questions about it first.
Jul 20 2020
![What’s Been Happening at JitBit This Year?]()
It’s fair to say that 2020 has been kind of crazy so far.
While the pandemic has impacted us on a global scale, it has been a unique and often
worrisome environment for all affected. Our team here at JitBit have been taking precautions along with everyone
else, but of course we’ve also been able to continue working.
Jul 6 2020
![How to Evaluate Your User Feature Requests]()
Do you often receive feature requests through your support desk?
If your company sells software or other services, there's a high chance that people will come to you with their ideas for what they'd like to see you do next. The question is, what do you do with those suggestions?
Jun 22 2020
![How to Collect Customer Feedback and Improve Your Service]()
Every service desk should have standards, metrics and SLAs that they monitor and strive
to live up to.
You could argue that no metric is more important than the impression of your users.
They’re why you exist, right?
