Jitbit Software blog archive

AI Agent features in Jitbit Helpdesk

This article is a bit outdated. For all the recent AI features checkout this article

Now with smarter, self-initiated Knowledge-base search and even external docs indexing

Helpdesk Software for Linux in 2025: On-Premise Options Still Exist

Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.

New Design is out of beta, Old UI is no longer maintained

We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.

Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)

We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.

Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk

Update – March 2025: Apparently, expanding Google OAuth support to over 200 customers requires undergoing a comprehensive, year-long audit- an expensive process that can cost thousands of dollars. While we're still evaluating our next steps, we recommend using an app password with a 2FA-enabled Google account for email integrations in the meantime.

Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.

We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster

There's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We even submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.

The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft

As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let's break down this thankless iceberg of effort:

AI features in Jitbit Helpdesk

This article is a bit outdated. For all the recent AI features checkout this article. And the claim below that the advanced features are SaaS-only no longer applies - the Python-based vector stack now ships as a self-hosted AI add-on.

TL;DR

Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.

Windows Location Services Not Working? How to Fix the Missing Geolocation Service (lfsvc)

I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.

SaaS helpdesk outage post mortem

On September 12, 2023 we experienced a 44 minute outage. The helpdesk app (the SaaS version) was down.

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