Jitbit Blog about Customer Support

May 27 2019
Product update: Out of Office status for users

Product update: Out of Office status for users

Most of our companies are medium to large sized teams with at least five helpdesk agents. A lot of them also have strict SLAs - you are obligated to reply to tickets within a certain amount of time.

May 22 2019
Product Update: Multiple built-in email addresses

Product Update: Multiple built-in email addresses

This product update is for the hosted customers only, not the on-premise ones.

As you probably already know, we provide a built-in email address for every client. For example, if your helpdesk name is "company.jitbit.com" you also get the "support@company.jitbit.com" email address out of the box. Any email sent to this address instantly creates a ticket or adds a reply to an existing ticket.

May 8 2019
Browser Market Shares 1993-2019 Animated History

Browser Market Shares 1993-2019 Animated History

I've dug some data from various sources and created this simple animated chart for browser market shares from 1993 to 2019.

Feb 20 2019
AutoText is now free for personal use and small teams

AutoText is now free for personal use and small teams

We're announcing a major update to Jitbit AutoText - our auto-typing tool, which is a great alternative to Mac-only Text Expander on the Windows platform.

Feb 10 2019
Thoughts on Out of Office Emails

Thoughts on Out of Office Emails

Here's the one little email that makes me wanna kill myself.

I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: colleague@email
Dec 24 2018
Fix The Damn Docs

Fix The Damn Docs

We blog a lot about customer service here.

Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...

Dec 17 2018
Customer Support by Founders

Customer Support by Founders

I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.

Dec 6 2018
How 24/7 Customer Support Boosts Lead Conversions

How 24/7 Customer Support Boosts Lead Conversions

Converting every lead into a sale is every business owner's dream. However, this takes a lot of effort. And being able to provide 24/7 customer support really helps, keeping you in touch with your leads while they move through your sales funnel.

Nov 28 2018
Simple Tips To Reduce Your Customer Churn

Simple Tips To Reduce Your Customer Churn

Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.

Nov 19 2018
Product Update: Using AI to Hide Email Signatures

Product Update: Using AI to Hide Email Signatures

We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support ticket contains multiple replies, and you need to scroll through numerous screens back and forth.

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