Consistent lead conversion is one of the biggest achievements you can dream of as a business owner. Why? Because it's a sign of more profits and business development resulting from sales maximization.
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Customer satisfaction is key to winning more sales and long-term customer loyalty for your business. However, it all starts with the customer's experience with your business. Here's what I mean: how the customer is approached and how his or her questions are answered about your products/services during the interest stage. This helps in persuading him or her to close a sale and continue coming back.
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The new European General Data Protection Regulation act (GDPR) introduced some new data processing and handling requirements and since Jitbit provides a SaaS help desk app, that sits in between our customers and their clients, we have to be compliant in two ways
OK, so everyone's talking about proactive customer service these days. Which is - helping a customer before they actually ask for help.
While this sounds very nice and all, in reality you're mostly annoyed by all these stupid overly excited intrusive canned messages.
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There are soooo many "best practices" posts for support agents out there. But almost none for angry customers! How can you speed up case resolution? What do you do to expedite a response? How to fill in your requests efficiently? What are the hacks to poke an unresponsive agent?
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"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
Jeff Bezos
Our "Automation engine" has been out for a while now and I'm happy to see that it's the most heavily used feature in our help desk software. Clients use it for all sorts of tasks: to send out auto-responders, to auto-assign tickets to helpdesk "agents", to notify administrators when a ticket stays untouched for more than X days, to escalate "overdue" tickets etc. etc.
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Social media isn’t just a great way for SMBs on a budget to advertise their products and services, but to implement as an omnichannel customer support system that can manage itself with minimal guidance from support agents.
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Don't spend your days and nights at the office – in the end, it’s not as productive as it seems but is costly in terms of the health toll and loss of efficiency. Let your customers find the helping hand at the end of their own sleeve, and intervene only when they can't figure it out on their own.
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It’s not nearly as boring or useless as the name suggests – let me share how I have cut response time and number of agent-customer iterations and created more happy customers with this tool available in our help desk system.
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JitBit
