Embracing customer feedback is a great move towards succeeding in business as it's associated with overwhelming benefits. And to achieve this, you must be able to collect all your customer's feedback and work towards solving their issues as soon as possible.
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Providing solutions to customer’s problems and answering their questions is a priority in ensuring customer satisfaction. However, the speed at which you offer those services matters most because customers hate waiting. By the time a customer approaches your business for assistance, he/she needs it quickly.
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Lead nurturing refers to how you develop relationships with your buyers at every stage in the sales funnel. It involves listening to your prospects’ needs and providing them with relevant information they are looking for because consumers hate irrelevant content.
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Customer retention today is key in pioneering the long-term survival of your business because it drives more sales at lower costs. Wondering how? Customer retention is cheaper than attracting new customers and existing customers tend to buy more than new customers.
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Consistent lead conversion is one of the biggest achievements you can dream of as a business owner. Why? Because it's a sign of more profits and business development resulting from sales maximization.
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Customer satisfaction is key to winning more sales and long-term customer loyalty for your business. However, it all starts with the customer's experience with your business. Here's what I mean: how the customer is approached and how his or her questions are answered about your products/services during the interest stage. This helps in persuading him or her to close a sale and continue coming back.
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The new European General Data Protection Regulation act (GDPR) introduced some new data processing and handling requirements and since Jitbit provides a SaaS help desk app, that sits in between our customers and their clients, we have to be compliant in two ways
OK, so everyone's talking about proactive customer service these days. Which is - helping a customer before they actually ask for help.
While this sounds very nice and all, in reality you're mostly annoyed by all these stupid overly excited intrusive canned messages.
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There are soooo many "best practices" posts for support agents out there. But almost none for angry customers! How can you speed up case resolution? What do you do to expedite a response? How to fill in your requests efficiently? What are the hacks to poke an unresponsive agent?
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"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
Jeff Bezos
JitBit
