Product Update: Multiple built-in email addresses
This product update is for the hosted customers only, not the on-premise ones.
As you probably already know, we provide a built-in email address for every client. For example, if your helpdesk name is "company.jitbit.com" you also get the "support@company.jitbit.com" email address out of the box. Any email sent to this address instantly creates a ticket or adds a reply to an existing ticket.