Jitbit Blog about Customer Support

Jun 6 2013
How Google Authorship AND PENGUIN have killed our traffic

About a week ago I wrote a blog post on how Google Authorship has decreased our traffic. The post went viral on Hackernews, Inbound.org, Reddit etc. Even Matt Cutts has commented on HackerNews confirming that my website was affected by Penguin.

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May 30 2013
How Google Authorship decreased our traffic by 90%

A lot of our readers are small businesses and self-funded startups just like us. So I hope it's OK if we share our findings and challenges.

Almost every single SEO-blog on this planet (including SeoMoz, Copyblogger etc. etc.) has written a post about why "Google Authorship" is so great and why you should "claim" it right now. In short - because after you associate your G+ profile with your website there will be a small picture showing up next to your website in Google search results (aka "the SERP" - "Search engine results page").

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May 28 2013
What can we learn from in-person customer support

Since the SaaS Helpdesk is our flagship product, we thought we could share things we have learned about customer support along the years of supporting our customers. We hope you'll find them useful.

"Customer interaction" is perhaps as old as time. It has been around for as long as people bought products. Traditional customer support - when there were no phones, not to mention email - has come a long way, enough to find out what works and what doesn’t. The truth is, email tech support is no different, apart from the fact that you don't see the person you are talking to. So let’s start learning, shall we?

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May 27 2013
Jitbit's SQL interview questions

Since we're selling a help desk ticketing system we have lots of IT people among our customers - programmers, IT-support agents, system administrators, database engineers... In other words - there must be a lot of engineers reading this blog. So we decided to share our SQL interview questions we give our candidates, you people might find it useful.

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May 24 2013
Live Chat Software from Jitbit

We've been in the help desk software market for many years and finally decided to expand our product lineup to the live-support niche. And today we're proud to announce the launch of a live chat software application.

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May 23 2013
Our blog

First off, please welcome our new blog. The Jitbit website's news feed is being transformed into a full-fledged "official blog" that we will publish our news, tips for the users, announcements and other awesome stuff to.

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Apr 12 2013
Free Hosted Help Desk

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Mar 30 2013
Helpdesk iOS app is LIVE!

The iPhone app we have announced previously has just gone live!! Get it here

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Mar 18 2013
Helpdesk iOS app is coming

Many of you will be happy to know that we've just entered the private testing phase with our brand new Helpdesk iOS app. We're aiming to submit it to the Appstore within a week, so you can expect the release at the beginning of April.

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Feb 13 2013
SLA and macros in helpdesk

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