Help Desk

Web-based help desk software - the self-hosted version for your server. NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. Support ticket system for you service team.

Unlimited and affordableNot priced "per agent" cheap helpdesk

We are not priced "per technician" or "per user". It's only $599 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is our mantra, our "mission statement" and what makes us different from the competition.

Seamless email integrationPOP3/IMAP/SMTP

Two-way email integration. Instantly turns incoming emails into web-based help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.

Hosted version availableSaaS Helpdesk that runs on our servers

We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are based in an amazing datacenter, secured and fine-tuned by our best engineers. Learn more...

Secure and reliableAnd easy to use - no learning curve

Assign agents to different areas. Control tickets visibility. Based on the most advanced technical platform - MS SQL Server and ASP.NET. Learn more...

Assets, attachments & moreAnd all the "helpdesk software must-have's"

Track your assets, assign it to your users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your support tickets.

AD-integrationIntegrate into your enterprise

Possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog.
Learn more…

Try it now, absolutely free

I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, incredible performance, outstanding email integration etc. I do our tech support myself (using this very app) so I know, how hard it can get.
— Alex, founder and CEO

Web based help-desk

So, you've ended up on a "yet another web-based help-desk software" page. We will save you some time and point out the key reasons why our helpdesk is different:

Unlimited - we are not priced "per agent" or "per user". Same price for any number of helpdesk agents.
Full-blown - Jitbit Helpdesk has everything a web based help-desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.
Hosted or self-hosted - this is the downloadable version of our web-based helpdesk software (for your server), but we also offer a Hosted Helpdesk Software service (SaaS).

Try it now

If you want to try our help desk software, you can:

Download non-expiring trial version: and try it on your server.
Try the hosted version free for 60-days.

Rated:

By 411ASP.NET Users

Why Jitbit Help Desk?

Extremely cheap helpdesk software and all contracts include free upgrades within one year and discounted upgrades afterwards.
Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
FREE evaluation version has no expiration (download and test as long as you need)
Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Help desk application key features

File attachments - post documents, screenshots and PDFs.
Asset management - track your assets, assign it to your users
Knowledge base and Reports with an option to export to Excel
Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
Source codes - C# source codes available for developers

How does a Help Desk application work?

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "support@server.com").
Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator).
Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other.
After an issue is closed, it can be published to a knowledge base.

This support software tracks and handles your customers' tickets and saves your technicians' time.

Help Desk System Requirements

Any ASP.NET-compatible web hosting with MS SQL database support
OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).

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