Help Desk

Web based help-desk

So, you've ended up on a "yet another web-based help-desk software" page. We will save you some time and point out the key reasons why our helpdesk is different:

1. Unlimited - we are not priced "per agent" or "per user". Same price for any number of helpdesk agents.
2. Full-blown - Jitbit Helpdesk has everything a web based help-desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.
3. Hosted or self-hosted - this is the downloadable version of our web-based helpdesk software (for your server), but we also offer a Hosted Helpdesk Software service (SaaS).

Try it now

If you want to try our help desk software, you can:

• Download non-expiring trial version: and try it on your server.
• Try the hosted version free for 60-days.

Why Jitbit Help Desk?

• Extremely cheap helpdesk software and all contracts include free upgrades within one year and discounted upgrades afterwards.
• Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
• Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
• FREE evaluation version has no expiration (download and test as long as you need)
• Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
• Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
• Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Help desk application key features

• File attachments - post documents, screenshots and PDFs.
• Asset management - track your assets, assign it to your users
• Knowledge base and Reports with an option to export to Excel
• Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
• Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
• Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
  English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
• Source codes - C# source codes available for developers

How does a Help Desk application work?

• A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "support@server.com").
• Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator).
• Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other.
• After an issue is closed, it can be published to a knowledge base.

This support software tracks and handles your customers' tickets and saves your technicians' time.

Help Desk System Requirements

• Any ASP.NET-compatible web hosting with MS SQL database support
• OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).

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