Among our customers

Our software is being used at:

Jitbit's happy customer - University of California

Jitbit's happy customer - Harvard Medical School

Jitbit's happy customer - BMW North America

Jitbit's happy customer - Intercontinental

Case studies:

VARGO solutions

Just some of the testimonials. find more testimonials here

- Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
  
  Eric Seelye
  
  President/CEO at Empiric Solutions
- I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
  
  Matthew Moore
  
  Jones Plastics
- I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
  
  Jason Moody
  
  Head of Engineering at Snorkel Europe
- I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
  
  Kian Torab
  
  IT Engineer
- Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers.
  
  Jared Call
  
  Support Manager

Latest from our blog

We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster

There's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We even submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.

The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft

As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let's break down this thankless iceberg of effort:

AI features in Jitbit Helpdesk

TL;DR

Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.