Among our customers

Our software is being used at

Jitbit's happy customer - Deloitte
Jitbit's happy customer - Caterpillar
Jitbit's happy customer - Intercontinental
Jitbit's happy customer - Xerox
Jitbit's happy customer - Fujitsy
Jitbit's happy customer - Nokia
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - ESPN
Jitbit's happy customer - Accenture
Jitbit's happy customer - Erricson
Jitbit's happy customer - Chevron
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - VMWare
Jitbit's happy customer - GE
Jitbit's happy customer - Volkswagen

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Nov 6 2017
Average customer support metrics from 1000 companies

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer happiness". Everything in that article still remains true - the core set of metrics didn't change. Here they are:

  • Response time - the time between ticket creation date and the first technician response
  • Resolution time - the time between ticket creation and closure dates
  • Average number of tickets created per day
  • Average number of tickets closed per day

Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

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