Among our customers

Our software is being used at

Jitbit's happy customer - Deloitte
Jitbit's happy customer - Caterpillar
Jitbit's happy customer - Intercontinental
Jitbit's happy customer - Xerox
Jitbit's happy customer - Fujitsy
Jitbit's happy customer - Nokia
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - ESPN
Jitbit's happy customer - Accenture
Jitbit's happy customer - Erricson
Jitbit's happy customer - Chevron
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - VMWare
Jitbit's happy customer - GE
Jitbit's happy customer - Volkswagen

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Jul 7 2017
23 Experts Reveal How to Scale Customer Support (Without Hurting the Customer Experience)

23 Experts Reveal How to Scale Customer Support (Without Hurting the Customer Experience)

Youth is a painful time. You’re losing and regrowing teeth. Falling off your bike. Starting school. Getting swirlies. Braces. Your first heartbreak.

You endure growing pains.

The early days of business are very similar. Nothing is harder than your first customer. As your company gets its legs underneath it, you treat these early customers as VIPs.

But later, sustaining the culture that helped you grow is hard. You feel the pains of growing the business without sacrificing customer experience. You’ve learned to walk, but can you run?

Jun 6 2017
27 Experts Discuss Key Customer Support Metrics That Drive Growth

27 Experts Discuss Key Customer Support Metrics That Drive Growth

It’s the greatest truth of our age: “Information is not knowledge,” says author Caleb Carr.

It’s a sentiment befitting today’s digital era, where data is inherently collected and made readily available at any given moment. But when it comes to measuring and using that data effectively, many companies are at a loss as to why certain metrics matter, and what purpose they serve.

Truth is:

Metrics are completely useless if you don’t know how to interpret them, or why you have them. This is especially true in the dog-eat-dog world of customer support where seconds can mean the difference between crippling churn, and high lifetime value.

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