Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customer.
Latest insights and updates from our team.
Alex Yumashev
Do we even need helpdesk software? I mean, just give an AI agent a markdown skill file with your FAQ and canned responses and let it answer tickets - right? I (obviously) gave it a lot of thought recently and here's my take:
Alex Yumashev
I've been dunking on AI pretty consistently on this blog. Partly because I'm sick of all the AI influencer "built 15 apps in a weekend" crowd. But Claude Code just did something wild for me. Had it help us rip out our entire search engine - we're talking millions and millions of records, thousands of tenants - and migrate it from SQL Server full-text search to a small embedded, in-process Lucene port. Search went from 7-8 seconds down to milliseconds.
Max Al Farakh
We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release brings powerful new features that make managing support tickets on the go faster and more efficient than ever.