Among our customers

Our software is being used at:

Jitbit's happy customer - University of California

Jitbit's happy customer - Harvard Medical School

Jitbit's happy customer - BMW North America

Jitbit's happy customer - Intercontinental

Case studies:

VARGO solutions

Just some of the testimonials. find more testimonials here

- Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
  
  Eric Seelye
  
  President/CEO at Empiric Solutions
- I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
  
  Matthew Moore
  
  Jones Plastics
- I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
  
  Jason Moody
  
  Head of Engineering at Snorkel Europe
- I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
  
  Kian Torab
  
  IT Engineer
- Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers.
  
  Jared Call
  
  Support Manager

Latest from our blog

AI features in Jitbit Helpdesk

TL;DR

Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.

Repairing Windows' Location Services

I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.

SaaS helpdesk outage post mortem

On September 12, 2023 we experienced a 44 minute outage. The helpdesk app (the SaaS version) was down.