Among our customers

Our software is being used at

Jitbit's happy customer - Deloitte
Jitbit's happy customer - Caterpillar
Jitbit's happy customer - Intercontinental
Jitbit's happy customer - Xerox
Jitbit's happy customer - Fujitsy
Jitbit's happy customer - Nokia
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - ESPN
Jitbit's happy customer - Accenture
Jitbit's happy customer - Erricson
Jitbit's happy customer - Chevron
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - VMWare
Jitbit's happy customer - GE

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Jan 10 2017
13 Tips to Manage Your Support Ticket Queue Like a Boss

13 Tips to Manage Your Support Ticket Queue Like a Boss

For support agents, there are few things more stressful than an in inbox overflowing with support tickets.

Managing the queue can be brutal. Just when you think you’re done, you see others waiting in the ticket line. There are the tickets no one wants to touch because they are too difficult, and rogue tickets bounce back and forth between agents and departments.

Dec 27 2016
Lessons learned from analyzing 7 million customer support tickets

Lessons learned from analyzing 7 million customer support tickets

Next month we are going to hit a total of seven million tickets handled by the Jitbit Helpdesk customers. Jitbit has been around for almost ten years, and we've accumulated a lot of data. So we thought we dig in and see what we can find.

more from the blog...