"Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago."Eric Seelye, President/CEO at Empiric Solutions
"I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history."Matthew Moore, Jones Plastics
"I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up! "Jason Moody, Head of Engineering at Snorkel Europe
"I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it."Kian Torab / IT Engineer
"Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers."Jared Call, Support Manager
At Jitbit only two people have access to the entire company infrastructure - me (Max) and Alex. If something goes terribly wrong and the team can’t handle it, one of us has to get online and fix it. And we learned how to handle it pretty well over the years. Like everyone else, we do have occasional downtimes, but we never had a major outage in 10 years. The longest one we had lasted two hours and that one was planned maintenance taking longer than expected.
Believe it or not, we also take vacations occasionally. Here is how we do it:
We are very proud and super stoked to announce a new help desk feature: you can now capture a screenshot or even record an entire video of your screen and attach it to your tickets. No extra software required, just use any modern browser.