Among our customers
Our software is being used at:
Case studies:
Spring Arbor University
Robe.cz
VARGO solutions
Just some of the testimonials. find more testimonials here
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Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
Eric SeelyePresident/CEO at Empiric Solutions
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I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
Matthew MooreJones Plastics
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I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
Jason MoodyHead of Engineering at Snorkel Europe
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I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
Kian TorabIT Engineer
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Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers.
Jared CallSupport Manager
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Latest from our blog
Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk
Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.
We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster
There's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We even submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.
The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft
As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let's break down this thankless iceberg of effort: