Among our customers
Our software is being used at:
































Case studies:
Spring Arbor University
Robe.cz
VARGO solutions
Just some of the testimonials. find more testimonials here
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Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
Eric SeelyePresident/CEO at Empiric Solutions -
I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
Matthew MooreJones Plastics
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I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
Jason MoodyHead of Engineering at Snorkel Europe -
I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
Kian TorabIT Engineer
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Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers.
Jared CallSupport Manager
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Latest from our blog
Helpdesk Software for Linux in 2025: On-Premise Options Still Exist
Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.