We had an email issue this Friday, September 23rd. Some emails sent to the built-in email addresses ("[email protected]") were not being imported into your helpdesks. The issue occurred approximately between 3PM and 4PM EDT.
The process of hiring a new customer support rep is a very complicated subject (and that’s why I’ve been putting off writing about it for quite a while). But in the end, it all comes to picking the right candidate.
I’m not an HR manager, although I’ve hired a fair share of people, so I’m not going to write about the general questions to ask during an interview. You can find those on your own. I will focus specifically on what we are looking for in a support rep.