HelpDesk 2.8.6

Web based help-desk software

Jitbit Help-Desk is a web based help desk software (also called "trouble ticket tracking software"), designed to deliver outstanding customer support. Based on ASP.NET, easy to install, simple to use and accessible from anywhere as a web application.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

Online demo of the web-based helpdesk

Check out the online Jitbit HelpDesk demo (use "client/client" or "admin/admin" to log in).

Why Jitbit Help Desk?

• Extremely cheap helpdesk software - only $299 for a single installation (unlimited users and technicians) and $599 for a source-code license. Both contracts include free upgrades within one year.
• Email integration - features Mail-IN module which creates help-desk incidents from incoming emails, and Mail-OUT module with automatic email notifications for both users and help-desk technicians.
• Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
• Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
• Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
• Flexible - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
• Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
• Now Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources. English, German, Norwegian and Portuguese languages are available, more to come! Please send us your requests for more languages, any help in translation will be appreciated (send us a translation to a popular language and get a 50% discount).
• File attachments
• Knowledge base and Reports with an option to export to Excel
• FREE evaluation version has no expiration (you can test as long as you need!)

How does Help Desk work?

A customer submits an issue (ticket) to Jitbit Help-Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website-related issues etc) get notified of the new issue, and take it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Help Desk system requirements

• Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
• Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
• Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape, Opera

* - if all system requirements are met.