Helpdesk Ticket System

Web-based help desk app you'll fall in love with. Tracks customer tickets, fully integrates with email and Active Directory. This is the "on-premise" version.
We also have a hosted one.

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We know how you feel!We've built this system for ourselves


"Who's this guy? What's his company name again? Haven't we already answered that?" Time to keep customers happy, spend less time answering your tickets and never ever be annoyed by another email again. Everything is kept organized, right under your fingertips.

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Unlimited and affordableNot priced "per agent" cheap helpdesk


We are not priced "per technician" or "per user". It's only $799 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is our mantra, our "mission statement" and what makes us different from the competition.

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Hosted version availableSaaS Helpdesk that runs on our servers


We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are based in an amazing datacenter, secured and fine-tuned by our best engineers. Learn more...

email

Seamless email integrationPOP3/IMAP/SMTP


Two-way email integration. Instantly turns incoming emails into web-based help desk tickets, and sends out automatic email notifications to both users and support engineers. More on help desk emails...

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Web-based, secure, reliableAnd all the "helpdesk software must-have's"


Assign agents to different areas. Control tickets visibility. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. Based on the most advanced technical platform - MS SQL Server and ASP.NET.

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AD-integrationIntegrate into your enterprise


Optional Windows-integrated authentication, easily integrate the support ticketing system with your existing Active Directory users catalog, connect to MS Exchange via IMAP.
Learn moreā€¦

Help Desk Server - screenshot Help Desk Server - screenshot Help Desk Server - screenshot Help Desk Server - screenshot

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Alex, founder and CEO I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this help desk app to answer our own support tickets, by the way.
— Alex, founder and CEO

Web based help desk

So, you've ended up on a "yet another web-based help desk software" page. We will save you some time and point out the key reasons why our helpdesk is different:

  1. Unlimited - we are not priced "per agent" or "per user". Same price for any number of helpdesk agents.
  2. Full-blown - Jitbit Helpdesk has everything a web based help desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.
  3. Hosted or self-hosted - this is the downloadable version of our web-based helpdesk ticketing system (i.e. "on-premise"), but we also offer a Hosted Helpdesk Software service (SaaS).

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If you want to try our help desk software, you can:
Rated:
By 411ASP.NET Users

Why Jitbit?

  • Extremely cheap support software and all contracts include free upgrades within one year and discounted upgrades afterwards.
  • Email integration - instantly turns emails into help desk tickets, and sends out automatic email notifications to both users and support engineers.
  • Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
  • FREE evaluation version has no expiration (download and test as long as you need)
  • Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
  • Extremely Easy for both users and techsupport-agents. Takes seconds to setup (run the installer and start working in seconds).
  • Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Helpdesk ticketing system - Key Features

  • Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
  • File attachments - post documents, screenshots and PDFs.
  • Asset management - track your assets, assign it to your users
  • Knowledge base and Reports with an option to export to Excel
  • Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
  • Flexible - possible Windows-integrated authentication - integrate our support software with your existing Active Directory users catalog
  • Multilingual - Help Desk is easily localizable to other locales and languages using ASP.NET resources.
    English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
  • Source codes - C# source codes available for developers

How does the ticket system work?

  • A customer submits a request to Jitbit HelpDesk ticketing system (using the web-interface or by sending an email to "[email protected]").
  • Support people, responsible for the ticket category (for example, email-engineer for email-related issues, or webmaster for website-related tickets etc) are notified of the new issue, and "take" it (or assigned by the administrator).
  • Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other.
  • After an issue is closed, it can be published to a knowledge base.

This support software tracks and handles your customers' tickets and saves your technicians' time.

Ticketing System Requirements

  • Any ASP.NET-compatible web hosting with MS SQL database support
  • OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).
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Help Desk Server: 4.25 | 49 votes

Help Desk Server

Instant
delivery
Free support
24/7, for lifetime
20% Discount
on all future purchases

Great reasons to buy

Order now ($799.00)