Web-based help desk app you'll fall in love with. Tracks customer tickets, fully integrates with email and Active Directory. This is the "on-premise" version.
We also have a hosted one.
We know how you feel!We've built this system for ourselves
"Who's this guy? What's his company name again? Haven't we already answered that?" Time to keep customers happy, spend less time answering your tickets and never ever be annoyed by another email again. Everything is kept organized, right under your fingertips.
Unlimited and affordableNot priced "per agent" cheap helpdesk
We are not priced "per technician" or "per user". It's only $799 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is our mantra, our "mission statement" and what makes us different from the competition.
Hosted version availableSaaS Helpdesk that runs on our servers
We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are based in an amazing datacenter, secured and fine-tuned by our best engineers. Learn more...
Seamless email integrationPOP3/IMAP/SMTP
Two-way email integration. Instantly turns incoming emails into web-based help desk tickets, and sends out automatic email notifications to both users and support engineers. More on help desk emails...
Web-based, secure, reliableAnd all the "helpdesk software must-have's"
Assign agents to different areas. Control tickets visibility. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. Based on the most advanced technical platform - MS SQL Server and ASP.NET.
AD-integrationIntegrate into your enterprise
Optional Windows-integrated authentication, easily integrate the support ticketing system with your existing Active Directory users catalog, connect to MS Exchange via IMAP.
The main screen of our Helpdesk Ticketing System features a powerful grid-view showing all the information about your current tickets. You can easily sort and filter through tickets, review the current statistics and even make bulk changes to tickets without leaving the page. Different view modes let you switch between all, in progress and unanswered tickets. You can also view just the tickets that are assigned to you, tickets from specific company, customer etc.
Whether you are a helpdesk "agent", an administrator or a "manager", the grid easily adjusts to your current needs. This is the screen you're going to look at for the most part of your work day, so we spent years constantly improving it.
Everything related to a ticket is on a single page: the entire conversation, attachments, internal communications and other activity etc. You no longer need to dig through your support mailbox to look for that email you got from a customer a week ago.
We know that it is hard to stay on top of your game when dealing with hundreds of tickets daily. Jitbit ticketing software is not just another thing on top of everything else you've got to deal with. It is designed to make your life easier without adding more complications.
We have all the features you may need from a helpdesk ticketing software – two-way email integration, file attachments, powerful search, knowledge base and much much more. But the best part is, if you don't need a feature, you probably won't even see it and it won't stand in your way.
There is a lot more than writing replies to customers during a typical customer support agent work day. We need to move tickets around, merge and link them together, search for them etc. We probably spend half of our day doing all those things.
In Jitbit Helpdesk tickets belong to categories – this is our main feature to help you organize things up a little. You can distribute tickets across categories manually, make customers to choose a category when submitting a ticket or do it automatically via Automation Rules (see below). Categories give you many additional benefits you can assign team members to specific categories, build reports using only the data you need, easily search tickets and much more
You can also add tags to ticket. A ticket can have multiple tags assigned – you can use them in addition to categories. To give you an example we add the "feature request" tag to easily find all the ongoing feature requests.
Our Reports make it easy to keep an eye on your team performance. Jitbit Helpdesk has a set of built-in reports that will give you insights about various things and a "custom report" tool that lets you build your own reports quickly.
Wouldn't it be nice to minimize the routine in our jobs? Very popular with our power users, Automation Rules is a very powerful feature that lets you automate the most boring parts of your job.
Jitbit Helpdesk comes bundled with free iOS and Android mobile apps. They are incredibly fast even on the slowest connections, have the needed set of features and, as Helpdesk itself, very well designed.
Both me and my co-founder have techsupport background. And I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this help desk app every day to answer our own support tickets.
— Alex, founder and CEO
So, you've ended up on a "yet another web-based help desk software" page. We will save you some time and point out the key reasons why our helpdesk is different:
This support software tracks and handles your customers' tickets and saves your technicians' time.