In February 2013 Amy Hoy has shut down "Charm" - her web-based help desk app. The primary reason for the shutdown was high availability requirement (since downtime is not an option for a helpdesk app) and the product becoming too demanding in terms of server architecture and monthly bills. To sum up - it stopped being fun and became an engineering PITA.

A/B testing is overhyped. It is everywhere these days. It seems like many people in our industry perceive it as a magic tool that will boost their conversions with very little effort. It’s easy to get hooked with the A/B testing frenzy — the Internet is filled with success stories about how changing a stupid button color resulted in a 300% increase in conversions.

Almost every single SEO-blog on this planet (including SeoMoz, Copyblogger etc. etc.) has written a post about why "Google Authorship" is so great and why you should "claim" it right now. In short - because after you associate your G+ profile with your website there will be a small picture showing up next to your website in Google search results (aka "the SERP" - "Search engine results page").

We have a lot of engeneers reading this blog (since we're selling a help desk ticketing system to - mostly - IT people). So we decided to share the SQL questions we give our candidates during interviews, you folks might find it useful.

We've been in the help desk software market for many years and finally decided to expand our product lineup to the live-support niche. And today we're proud to announce the launch of a live chat software application.

We are excited to announce that our Hosted Helpdesk now supports SSL-encryption and available via HTTPS-connection. Just use the "https://" with your hosted helpdesk URL to protect your data from unauthorized parties.