Jitbit Blogs

Product update: Out of Office status for users

Most of our companies are medium to large sized teams with at least five helpdesk agents. A lot of them also have strict SLAs - you are obligated to reply to tickets within a certain amount of time.

Product Update: Multiple built-in email addresses

This product update is for the hosted customers only, not the on-premise ones.

As you probably already know, we provide a built-in email address for every client. For example, if your helpdesk name is "company.jitbit.com" you also get the "support@company.jitbit.com" email address out of the box. Any email sent to this address instantly creates a ticket or adds a reply to an existing ticket.

Browser Market Shares 1993-2019 Animated History

I've dug some data from various sources and created this simple animated chart for browser market shares from 1993 to 2019.

AutoText is now free for personal use and small teams

We're announcing a major update to Jitbit AutoText - our auto-typing tool, which is a great alternative to Mac-only Text Expander on the Windows platform.

Thoughts on Out of Office Emails

Here's the one little email that makes me wanna kill myself.

I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: colleague@email

Fix The Damn Docs

We blog a lot about customer service here.

Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...

Customer Support by Founders

I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.

Simple Tips To Reduce Your Customer Churn

Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.

Product Update: Using AI to Hide Email Signatures

We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support ticket contains multiple replies, and you need to scroll through numerous screens back and forth.

The Power Of A Mobile Help Desk Towards Your Customer Support Success

Consistent improvement on your customer support in this digital era is becoming inevitable with the new emerging customer needs. Let me explain: customer support is evolving day by day due to the changes in customer behaviors because of advances in technology.

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