Jitbit Blogs

Difficult Customers Can Be a Nightmare: How To Effectively Handle Tough Customers

Customers are golden assets to your business but there are some that prove to be very hard to handle. Let me explain: those customers that will always complain of a small issue or even when there isn’t much to complain about.

8 Striking Ways How a Help Desk App Can Optimize Your IT Department’s Efficiency

An efficient IT department is a dream of most business owners because it leads to the smooth running of other business departments. And in this tech-driven world, most departments in different organizations run on technology.

Amazing Facts About Happy Customers You Should Know

Achieving customer happiness is challenging, but worth your efforts because it pays back dearly and for long term. Here’s what I mean: happy customers are a goldmine to your business and are associated with fascinating benefits. That’s why you must not work towards earning from your customers only but also looking forward to making them happy.

Cutting on Customer Support Costs With Live Response

High customer support costs can become hell towards your goal of profit maximization if they consume more of your profits. However, investing in customer support is crucial in boosting your revenue. As a matter of fact, The 2017 Dimension Data Global Customer Experience Benchmarking report reveals that 84% of organizations on the move to improve customer experience see an increase in revenue.

The 5 Best Things About Customer Service Speed

Providing solutions to customer’s problems and answering their questions is a priority in ensuring customer satisfaction. However, the speed at which you offer those services matters most because customers hate waiting. By the time a customer approaches your business for assistance, he/she needs it quickly.

Fascinating Benefits of A Personalized Customer Support Towards Lead Nurturing

Lead nurturing refers to how you develop relationships with your buyers at every stage in the sales funnel. It involves listening to your prospects’ needs and providing them with relevant information they are looking for because consumers hate irrelevant content.

Lead Conversion with Better Customer Service Secrets Revealed

Consistent lead conversion is one of the biggest achievements you can dream of as a business owner. Why? Because it's a sign of more profits and business development resulting from sales maximization.

5 Hacks To Delivering Satisfactory Customer Service

Customer satisfaction is key to winning more sales and long-term customer loyalty for your business. However, it all starts with the customer's experience with your business. Here's what I mean: how the customer is approached and how his or her questions are answered about your products/services during the interest stage. This helps in persuading him or her to close a sale and continue coming back.

How Jitbit Help Desk helps you with GDPR

The new European General Data Protection Regulation act (GDPR) introduced some new data processing and handling requirements and since Jitbit provides a SaaS help desk app, that sits in between our customers and their clients, we have to be compliant in two ways

Ensure GDPR compliance between us and our customers
Help our customers stay compliant for their customers

No Bullshit Proactive Customer Service

How to provide proactive customer service without being intrusive?

OK, so everyone's talking about proactive customer service these days. Which is - helping a customer before they actually ask for help.

While this sounds very nice and all, in reality you're mostly annoyed by all these stupid overly excited intrusive canned messages.

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