Help Desk 6.2.4.0

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Help Desk v 6.2.4
released 1/30/2012	SMS notifications (for US hosted users only). KB fixes and improvements, better performance. Added attachments for KB articles, stripped BBCode in previews Custom fields fixes and UX improvements Saving sorting direction in the tickets grid (ascending \ descending) New setting "Always notify administrators about new tickets" "Comment and close" button in the ticket view Lots of improvements in mail sub-system: fixed body loss in some languages, added loop prevention, fixed messages duplication Double mail-checker interval after 5 errors in a row, not in 3 like before Gmail web-interface now shows HTML-version of a message

Help Desk v 6.2.3
released 1/18/2012	Fixed "The member CompanyID of type System.Object cannot be used as a parameter value" error Assets improvements Categories tree - always shows all categories Showing correct tag numbers in the tickets list Tables support in wysiwyg editor "Invalid cast" error fix New-ticket page Windows-auth fix KB redesign Hosted version improvements No notification for KB-only ticket creation Added tag 6.2.3 for changeset 9bede495563b

Help Desk v 6.2.1
released 1/7/2012	Source codes license fixes Updated translations. Fixed user-popup in Firefox (encoding bug) POP email module fixed (using an improved component) Helpdesk now has a RESTful web-service for external app integration Updated manual (API docs) Performance improvements Ticket-tagging improved KB tag editor "Close ticket" button moved to the right, after custom ticket status buttons Minor UI tuneups No more Ssl certificate validation errors or POP and IMAP Ticket-list date sorting fixed for 12-hours clock regions Search-box searches for username/email as well Showing thumbnails for image-attachments in tickets Client-side caching improvements for attachments and thumbnails Double-click comments fix

Help Desk v 6.2.0
released 12/24/2011	Mail-checker fixes and improvements Datetime error on German locales fixed Status filter fixed General UI improvements Quoted emails finder improvements Redirecting merged tickets Added "company" field to CSV import Order tags in the sidebar Login problems on iPhone fixed Techs-only comments via email, closing ticket via email - improved Fancy html emails, updated default email templates IMAP fixes Advanced tooltip when clicking on a user in a ticket: phone, ip, etc, prev tickets and the "view full profile" link Processing only 5 messages at a time, timeout settings for IMAP mailboxes Updated translations Alphabetic sort for comment templates list, other template fixes New jQuery 1.7.1 Removed "do you wanna take over the ticket" alert Added plain text emails part (to fix email display on Blackberries etc Search fixes Inline Ticket editing Lots of performance issues fixed Showing similar tickets from KB, comparing by subj Ticket-Escalator improvements

Help Desk v 6.1.9
released 11/26/2011	Fixed JS error in report-summary Showing tags in the Knowledge-base (both list and ticket) "Save as" filename for image attachments No tags for non-techs on new-ticket form, light redesign Showing file date, performance improvements Welcome ticket on the first run Lots of visual improvements Deleting tickets from grid fixes Source-codes version improvements (updated Visual Studio project file) User-autocomplete now searches email as well Correct company-name in the email-templates Updated manual (CRM integration) Cross-page user sorting Remembering the sort order in the ticket list Resetting stats-cache when closing tickets Added "#ticket#" tag to message subj on ticket forwarding Date sorting is Search Fixed - "techsonly" notes were sometimes sent to regular users New comment-templates manager, names for comment templates Slow typing on iPhones/iPads fixed

Help Desk v 6.1.8
released 11/9/2011	Search UI redesigned Search performance improvements Old IE-versions support improved AD_integration improvements and fixes Simpler KB design Auto-update in the tickets list Many other improvements

Help Desk v 6.1.7
released 10/27/2011	Fast-search box on the top Lots of visual improvements LOTS of minor improvements and bug fixes Support-widget fixes Tags-list on the home page

Help Desk v 6.1.6
released 10/13/2011	Fixed mail-importer errors that prevented importing emails in some cases Fixed the suggestion-box when changing the "from" user on the ticket page

Help Desk v 6.1.5
released 10/10/2011	Ticket tags Lots of more visual improvements Performance improvements (e.g the ticket list's database backend is now 2 times faster) Lots of minor fixes and improvements New setting - "disable avatars"

Help Desk v 6.1.4
released 10/2/2011	Fixed a minor error with the user-editing form

Help Desk v 6.1.3
released 9/30/2011	LOTS of visual improvements User-avatars (via Gravatar) Mail-importer fixes (filtering out-of-office replies, notification issues) Showing email in the users list Improved subscriber editing Lots of minor fixes

Help Desk v 6.1.2
released 9/19/2011	Source code version improvements (solution file) Some design-improvements on the Users page in the Admin panel "Sync all users from AD" feature Now a ticket does NOT change its status to "in progress" when a tech is assigned Ticket-followers are now controlled by checkboxes, better usability JavaScript fixes on the "new ticket" page Nice "recent comments" rendering in email templates More "readable" default email templates Searching by ticket-ID now redirects to a ticket page right away

Help Desk v 6.1.1
released 9/17/2011	sorting now work after clicking "more" link Fixed assigning techs Time-tracker fixes, tickets-list fixes Changing ticket's user - suggestion box instead of the drop down Hosted version improvements Custom fields fixes Lots of minor fixes Date custom fileds now allow range search Better charts Improved search Visual improvements Nice warning message when closing a support ticket with unset mandatory fields Showing company names in user-suggestion boxes Helpdesk reports improved Emailing the tech's name when submitting a ticket "on behalf" Lots of visual improvements, logout/login buttons

Help Desk v 6.1.0
released 8/31/2011	Due-date sorting fixes Email settings moved to a separate admin page to optimize and simplify UI Lots of UI improvements (better design, CSS3 features - shadows, rounded corners) Messages from ticket-technician have different background for better readability Separate email templates for "new ticket" message and updates to existing tickets When submitting a support ticket "on-behalf" - user search box replaces simple drop-down Search-results page now also allows deleting, linking tickets Performance improvements (esp. the mail-checker thread) Mail-importing fixes - no more adding extra line-breaks Attachments are now sorted by filename Lots of minor improvements

Help Desk v 6.0.9
released 8/11/2011	Minor fixes Ticket page visual fixes WYSIWYG-editor fixes (JavaScript)

Help Desk v 6.0.7
released 7/29/2011	New setting Users from same company can see each other's tickets Lots of design improvements Translation improvements "http" is now parsed in custom fields and rendered as links Summary report daes are now saved in cookies

Help Desk v 6.0.6
released 7/7/2011	Fewer trial version restrictions Improved search page Performance improvements for the email-importing module Multiple file attachments Custom fields in the "summary report" shown correctly User's company is now synced from AD as well UI improvements onthe ticket page

Help Desk v 6.0.4
released 6/20/2011	Improved error handler in email-importer Number of "Recently viewed" tickets increased to 10 JavaScript editor fixes (when pasting from Apple-Mail and Outlook) Slightly improved UI

Help Desk v 6.0.3
released 6/16/2011	Minor Firefox CSS fixes for the "new ticket" button

Help Desk v 6.0.2
released 6/15/2011	JavaScript fixes when adding a comment Email-notifications issues resolved (sometime when a ticket is unassigned, the technician did not get email notifications) Translation improvements General minor improvements

Help Desk v 6.0.1
released 6/14/2011	Simpler, improved interface, "Tickets" page is not the default page of the helpdesk app "Unanswered tickets" filter - main technician's dashboard Precise support time tracking - hours : minutes : seconds. Automatic time tracking - a loggable stopwatch starts every time you open a support ticket "Techs only" filter in the users list Some SQL 2000 compatibility issues resolved (though we do not officially support SQL Server 2000) Performance improvements Attachments in incoming email-notifications - fixes and improvements Category filter in the "dynamics" report UI fixes on the ticket page, AJAX fixes (comments box was erased if you click some other button etc etc.)

Help Desk v 5.5.3
released 5/29/2011	Fixed sending attachments in helpdesk emails Lots of web-interface fixes and improvements Multipage user deletion fixed Escalation notes do not mess-up the "updated by" fields any more. Also, ticket-updates by non-technicians and non-submitters do not touch the "last updated" field any more. User-creation improvements Ticket-sorting fixes

Help Desk v 5.5.2
released 5/5/2011	iPhone/iPad minor fixes when working with comments Fixed saving the "User From-Name" setting to DB Other minor fixes

Help Desk v 5.5.1
released 5/1/2011	Ctrl+Enter fix Some more visual improvements

Help Desk v 5.5.0
released 5/1/2011	.NET 4.0 (check the upgrade notes) Improved incoming email module (embedded images processing) Visual improvements Files are now attached to particular comments (not just tickets) and sent out with notifications emails Assets are now visible to technicians (not just admins) Due date field for tickets Many minor fixed in both UI and business-logic

Help Desk v 5.4.10
released 4/10/2011	Improved & simplified category selector on the ticket-submission page Fixed in the email importing engine Improved helpdesk reports and knowledge-base Improved ticket search (searching in multiple helpdesk-categories) Ticket-page is now fully AJAX-ed (assigning tickets, changing category, submitter, etc) CRM-integration fixes New template "#Most_recent_message#" Security improvements Other improvements through the help desk software

Help Desk v 5.4.7
released 4/1/2011	"More" button fixes Adding subscribers fixed Company column in summary report JavaScript fixed on the ticket page (WYSIWYG editor fieed, suggestions engine) Performance improvements Security improvements Confirmation on the "close" button when clsing a "new" ticket by submitter Lots of minor fixes

Help Desk v 5.4.6
released 3/22/2011	Jitbit CRM integration List of companies in the system - in the admin panel UI-design improvements (shadows) New setting: "don't send escalation note to ticket submitter" Lots of minor fixes

Help Desk v 5.4.5
released 3/16/2011	Trial version fixes Minor UI-improvements, translation improvements

Help Desk v 5.4.4
released 3/12/2011	Companies report Javascript fixed for the ticket page Lots of huge performance improvements No auto-closing tickets in custom statuses Translation improvements IMAP support "last updated" date fixed Correct handling of multiple "to" in incoming support emails Server-time-offset fixes Company name can now be added to email templates Safari compatibility issues clearing custom field values when changing its type to "selectioncombo" BBCode parser improvements ([code]) High-priority incoming email result in a high-priority ticket Fixed mandatory fields check when closing Showing section in summary report

Help Desk v 5.4.3
released 2/16/2011	Fixed filename when downloading attachments Per-user language setting (in addition to the global setting)

Help Desk v 5.4.2
released 2/13/2011	When ticket is assigned to a tech, status changes to "in-process" only if it was "new" No email notification when ticket is re-opened via sending an email Security improvements Admins can now set user passwords Saved replies (templates) are now appended to the text, instead of overwriting Performance improvements, SQL-upgrade script improvements (backward compatibility with really OLD versions) New-ticket page fixes (validation errors) Support widget iPad/iPhone issues fixed "Ticket has been taken" message is now posted on behalf of the helpdesk technician When the help desk receives an email with CC-addresses in it - it adds them to the newly created ticket as "subscribers" Auto-closing inactive tickets after X days Performance improvements CSV user import Logging users IP addresses for agents convenience User assets are now shown on his profile page

Help Desk v 5.4.0
released 1/24/2011	Fixed the dynamics report error Fixed redirecting to tickets list after closing Helpdesk now keeps track of merged tickets, so no emails are left behind

Help Desk v 5.3.9
released 1/23/2011	Improved new ticket notification format Merge tickets improvements Dynamics report correctly processes the ticket close date Technicians report improvements Closing a ticket redirects to the ticket list now User search Paging in the admin area users list

Help Desk v 5.3.8
released 1/19/2011	More improvements in the quoted-emails parser Removed confirmation on closing a ticket Translation improvements Removed the full-trust setting from web.config

Help Desk v 5.3.7
released 1/17/2011	More improvements in the quoted-emails parser Medium-trust improvements New feature: removing subscribers from tickets. Some improvements when adding subscribers

Help Desk v 5.3.6
released 1/12/2011	Says "today" for current date events Improved quoted-text remover in the email-checker New feature - "hide comment from the Knowledge Base" Minor helpdesk UI-improvements New settings "disable assets" If a file attachment is being added via email - a notification is also being sent Ticket page now uses AJAX and comes with improved performance When adding comment, it's not being "re-added" to the "recent ticket comments" section of the notifications email Occasional SQL timeouts in 5.3.5 fixed

Help Desk v 5.3.5
released 1/9/2011	Minor Spanish translation improvements Improved inline help Fixed the occasional JS-error in the support widget under IE8 Fixed editing text-fields on iPad Fixed the rare SQL issue with custom field names No user-registration is sent when user is auto-created from the incoming email Recent ticket history sent in the notifications formatted to look like quotes messages Many general improvements Fixed POP-email checker stops after being idle Tickets list is now sorted by "last updated" by default - most recent tickets on top Ctrl+Enter to add a message Lots of UI-improvements, bigger fonts etc When you add comment to a 'new' unassigned ticket, the helpdesk prompts it you want to take it over

Help Desk v 5.3.2
released 12/22/2010	Dynamics chart now supports https Hosted version fixes Fixed error when helpdesk app-pool was stopping itself accidentally because of the internal thread error

Help Desk v 5.3.0
released 12/21/2010	Recurring tickets - now you can schedule a repeating ticket Fixed "potentially dangerous" error when submitting a ticket to the helpdesk After editing a section - now redirects back to the list Section is now shown when adding/removing category-permissions for a helpdesk technician Closing a ticket is now prohibited when there are unset mandatory custom fields Ticket subject now shown in the browser title bar. Sections are now displayed in the email templates Merging tickets Minor fixes Showing a number of tickets on all tabs "Linking" related tickets together. Shown in "related tickets" section when viewing a ticket Custom fields are now included into email notifications Performance improvements for custom fields Fixed editing ticket comments in the Knowledge-Base UI-improvements: removed bold fonts from some headers, tabs etc (to keep users focused on tickets) "Test email settings" button now allows selecting a custom email to send notification to New awesome date-picker New report: "Dynamics" chart shows how many tickets submitted/closed per day Homepage open "recent messages" instead of news for admins/techs

Help Desk v 5.2.6
released 11/30/2010	Fixed the category-selection error on the "New ticket" page when there's only one section and all categories are in it. Saving category details now redirects to the category list

Help Desk v 5.2.5
released 11/29/2010	Fixed Google Charts API when working over SSL Fixed the DateTime-error on the homepage in v5.2.4

Help Desk v 5.2.4
released 11/29/2010	Assets: export to CSV Fixed the "logout bug" when using windows-authentication with Chrome and FireFox Fixed a serious bug with autocomplete user-suggestion box

Help Desk v 5.2.3
released 11/26/2010	Correct URL in email notifications for custom domains in hosted version Translation improvements Adjustable "Title" of the app Number of tickets initially shown on the page increased to 70 Fixed: sorting tickets after clicking the "more" link Shared secret generator (for the autologin feature) Improved ajax category selector on the new-ticket page

Help Desk v 5.2.2
released 11/17/2010	Fixed error on the tickets list Custom domains for the hosted version

Help Desk v 5.2.1
released 11/17/2010	Fixed adding subscribers Javascript AJAX "more" button in the tickets list when there's a lot of tickets to show Fixed SSL-issues with POP email checker on 64 bit systems

Help Desk v 5.2.0
released 11/10/2010	Adding comments to closed tickets (with an "are you sure" confirmation) Minor UI improvements Hosted version POP-checker improvements Category routing for POP-email accounts New admin page design Automatically checks for new versions Fixed adding issues/comments from iPhones/iPads and Androids Company is now shown on the tickets list, clicking the company name show tickets from that company Improved design for the "tickets from user" and "tickets from company" filters Filtering Assets by name and/or location

Help Desk v 5.1.9
released 10/30/2010	Fixed company-filtered ticket list (tab links) Support for MULTIPLE incoming email-accounts Some visual improvements Fixed reopening a ticket

Help Desk v 5.1.8
released 10/29/2010	Fixed the "updated by tech" flag right after submitting an issue Fixed the bulk actions error when performed on ALL tickets in the list Time-spent editing permissions Better tracing user "companies" - viewing tickets by company etc. etc. Fixed the "ajaxutils" false error notification Users-autocomplete suggestion list is now sorted alphabetically Email template now renders ticket-submitter fullname (if specified) New-ticket notifications are not sent to techs if this setting is disabled Tech-only comments are not shown on the homepage "recent messages" section Source codes converted to VS 2010 format Fixed: submitting tickets straight to the Knowledge Base Added user export to CSV Custom fields are now displayed on the ticket-print page Can now print tickets right from the Knowledge base

Help Desk v 5.1.6
released 9/26/2010	Deleting ticket improved (performance issues) "Recent messages" list on the homepage now does not show closed tickets to save space BBCode parser now supports the [font] tag that can be used for editing the email templates Search can find tickets by ID by entering the ID right into the search field Improved email-checker - does not stop after the server has been idle for some time Minor notifications-engine improvements Ajax-based priority changer, more ajax-improvements when editing a ticket Tickets "last-updated" field now corresponds with "server time offset" Working with tickets right from the "tickets" list - assign to techs, change priority Improved installer, updated manual, new, simpler database version upgrade procedure Russian language

Help Desk v 5.1.5
released 9/5/2010	Incoming email HTML-parser improvements Correct "ticket hours spent" validation for non-US cultures The "today/tomorrow/yesterday" splitter now works with server time offset correctly Recent updates area added to the homepage A default "new ticket" message is not added to a ticket when it's created Fixed a small error when clicking "take" button

Help Desk v 5.1.3
released 8/29/2010	Improved installer Priority filter in the ticket report Numbered list support in the WYSIWYG editor Saving answer-templates aka "canned responses" for tickets AD-sync improvements, new button "sync this user from AD" on the user page

Help Desk v 5.1.2
released 8/2/2010	Disabled users are not shown when submitting a ticket "on behalf" Incoming email parser improvements

Help Desk v 5.1.0
released 8/1/2010	Improved the user-suggestion box when adding a ticket subscriber Disabling a user now works even with Widows-authentication enabled Visually improved rich-text editor BBCode engine optimizations

Help Desk v 5.0.9
released 7/23/2010	Fixed comment line-feed issue in Firefox/Chrome/Safari Fixed the ticket comment-editor New option "disable the close-ticket notification" The rich-text editor now auto-resizes itself when typing text - in the new ticket submission form & ticket commenting window User-creation modules improved (when used with windows-authentication) After changing the ticket category, a notification is not sent anymore if there's a technician assigned to a ticket Setting/removing the "techs only" flag when editing a comment

Help Desk v 5.0.8
released 7/11/2010	Improved bounce-emails filter Attaching a file with the same name overwrites it Adding comments to a tickt is now asynchronous (AJAX) New feature: deleting a comment from a ticket Report diagrams now show numbers in the legend Improved incoming emails MIME parser Fixed: custom status buttons shown to administrators and techs only Fixed: if an incoming email contains an link - it's saved correctly in the system Active category/section is no highlighted in the tree on the "tickets" page and knowledge-base "Check availability" link when registering a new helpdesk user Other minor improvements

Help Desk v 5.0.7
released 6/25/2010	Section name shown in the ticket list Improved "tree" in the list Some Chrome/Safari improvements Fixed the non-latin cheracters in the subject of outgooing email notifications Lots of minor improvements Email notification about a file attachment now contains a link to the file No more notification about a file deletion Improved incoming emails parser - efficiently removes quoted messages

Help Desk v 5.0.5
released 6/20/2010	Improved custom helpdesk ticket status deletion Ticket section is now displayed on the ticket page Some CSS improvements Fixed the auto-focusing on the new comment box in Opera, Safari and Chrome browsers Fixed saving the SMTP/POP passwords after testing them Fixed the "ticket updated by user/tech" icons Fixed validation error when editing a message in the log Enabling/Disabling users "Techs-only" comments are not being sent in the "recent messages" notification emails Improved helpdesk user registration engine Minor visual improvements Fixed double line-feed in the ticket wysiwyg editor in Chrom, Safari and other webkit-based browsers Incoming email-2-ticket parser improvements Improveed default email template

Help Desk v 5.0.4
released 6/9/2010	Email-sender improvements

Help Desk v 5.0.3
released 6/8/2010	Fixed custom status deletion The ticket subject is now limited to 100 characters, not 40 Fixed incoming emails checker

Help Desk v 5.0.1
released 6/6/2010	Fixed: rare error when adding subscribers to a ticket Fixed: disabling the knowledge-base now also removes it from the dashboard Fixed: "Out-of-memory" error when showing really bug tickets (50k+ text). Customizing the menu-tab text color Correct "Updated by tech/customer" flagging when attaching/removing a file to/from a ticket Improved email engine and "test SMTP" button Correct log message when removing a file from a ticket Administrators can now remove any file attachments from any ticket Minor disabling-escalations issues fixed Improved GUI - better icons on the main page etc

Help Desk v 4.9.7
released 5/20/2010	Major email-module improvements, fixed a bug that prevented sending message-log updates under some conditions Some usability improvements on the user editor forms

Help Desk v 4.9.6
released 5/19/2010	Some bug fixes in the email notification module

Help Desk v 4.9.5
released 5/17/2010	Slightly improved knowledge-base interface Fixed email sending module ("loop" protection) Improved "update by tech" ticket flagging Fixed adding the unneeded "arrow" when the comment is addressed to all "ticket subscribers" Fixed the default sorting issue with IE8

Help Desk v 4.9.4
released 5/11/2010	New setting - "Disable Knowledge-base" Status filter in the summary report Fixed date-time parse error in the summary report Slightly improved UI of the assets and reports pages

Help Desk v 4.9.3
released 5/7/2010	Correct news rendering at the home page Custom fields date sorting Improved escalation engine: "smart" algorythm that prevents spamming Improved HTML-markup for webkit-based browsers compatibility (Chrome, Safari) Mail-checker improvements (turns off after 5 fail attempts) Mail-sender improvements (bcc-engine) Improved manual Improved homepage "Recently viewed tickets" dropdown Fixed report Excel-export for non-english characters Better charting in the summary report (using Google Charts engine) Some fixes for Webkit-based browsers Default category can now be set to an empty value New asset attributes - "Serial Number", "Location", "Comments" Summary report can now be based on a custom field Many other improvements

Help Desk v 4.9.1
released 4/14/2010	Finally fixed custom fields date sorting Manually added subscribers can leave comments on the ticket Fixed https-warnings on sortable pages

Help Desk v 4.9.0
released 4/13/2010	Minor fixes Hosted version SSL improvements Email-sending module improvements it now works through CDONTS, instead of .NET-builtin smtp-support which has known bugs confirmed by Microsoft Admin panel - improved custom-status deletion Fixed: re-opening a ticket Fixed: subscriber permissions - when a subscriber added to a ticket, he receives permissions to open the ticket and post replies etc. Hosted version improvements (instance name check) Fixed: Email template processing (latest messages) Minor ticket updates (re-open ticket or change category) is now emailed to technicians only Clickable Sections in the Knowledge-Base tree navigation Improved date sorting in the lists

Help Desk v 4.8.2
released 4/3/2010	WYSIWYG editor improvements HTML email notifications (optional) Mandatory custom fields option Custom fields custom sorting Performance improvements UI improvements Fixed error when viewing custom fields ticket under non-admin account Fixed email-sending latencies when creating a new user

Help Desk v 4.7.1
released 3/26/2010	Improved asset deletion procedure Some IE7 compatibility issues fixed Restored TicketID in the ticket list Minor improvements Sections are now clickable in the tree

Help Desk v 4.7.0
released 3/25/2010	Asset management Proper redirection after logging in in Firefox "Assign" link in the tickets list Proper sorting of the tickets list "Assets assigned" field on the user profile page Email replies processing fixes Prevent dupe notification "ticket reopened" when user replies to a ticket by email Tooltip for the ticket submitter that shows his company, email, phone etc. Fixed the tickets list date filter

Help Desk v 4.6.4
released 3/18/2010	Backup email accounts Subscribers engine improvements Fixed ticket deletion from the tickets list Minor ticket list improvements 5 recent news are now shown on the homepage Fixed the custom field editor (not saving the "techs only" attribute properly) Custom menu tabs color Email-sender performance improvements

Help Desk v 4.6.3
released 3/12/2010	Mail Checker improvements (null reference exception when adding a new user during incoming email parsing) Performance improvements Incoming email parser improvements (preserving line breaks) Removed email truncating modules Interface improvements, IE7 compatibility improvements "Default category for new tickets" fixed Improved admin area documentation Support widget for websites! - a great way to integrate the helpdesk into a website Ticket category is shown in the list when the "all categories" mode is active "For technicians only" custom fields Fixes when editing "unset" custom fields Hindi translation improvements

Help Desk v 4.6
released 3/1/2010	Fixed the "NewIssue" error

Help Desk v 4.5.4
released 3/1/2010	Lost password email fixed Some multithreading fixes for the helpdesk settings engine Imcoming email processor improvements (ticket URL in the welcome email) Showing Custom Fields in the Summary report Faster chart processing in the Summary report Correct redirection after the login form Improved AD-integration (queries for user's email, names etc.) Improved email checker (filters out bouncing emails) Notes and Tickets database types changed to nvarchar(max) to store unlimited texts Spanish translation improvements Updated manual Performance improvements Hindi, Arabic languages

Help Desk v 4.5.3
released 2/17/2010	Fixed saving the email subject template Escalation engine improvements User permission editor fixes German translation improvements New user field - "Company" Trial version now allows changing the language

Help Desk v 4.5.1
released 2/15/2010	Small bugfix, when automatically adding a new user after getting a ticket by email

Help Desk v 4.5.0
released 2/14/2010	No more "My issues" and "Others issues" separate pages. There's only one page now - Tickets. That shows all tickets that the current user has permissions to view. "Issues" are renamed to "Tickets" throughout the application UI, an industry standard All new redesigned main ticket page Lots of visual improvements in the admin area new feature: editing user's permissions on both user page and ticket-category page Incoming email handler was not sending a "welcome" email after creating a new user in the HelpDesk Custom statuses fixes for the hosted version

Help Desk v 4.0.4
released 2/2/2010	Hebrew language When a right-to-left language is selected in the admin panel, the pages are automatically rendered right-to-left ("dir=rtl" is added) Logout link is removed from the "home" tab for Windows-authenticated users "Ticket Status" added to the email notifications Custom statuses for tickets! Overall improvements

Help Desk v 4.0.2
released 1/19/2010	Fixed error, sometimes fired when deleting an issue Passwords on the "settings" page are changed back to regular text-boxes instead of "password-fields" due to a popular demand. Improved escalating job, better error processing Slightly updated images

Help Desk v 4.0.0
released 1/18/2010	Design improvements Hidden passwords on the settings page New tab-based design and a new tab "Unassigned issues" Migrated to ASP.NET 3.5 AJAX improvements New feature - "Ticket subscribers", a list of users who get notification of ticket events + addressing particular comments to particular users New feature - Escalation - if a ticket is not updated within X hours, a notification is sent to all subscribers and an administrator "Last updated" field, great to sort by.

Help Desk v 3.7.0
released 1/4/2010	Fixed email subjects in notifications Improved notifications engine - DisplayName

Help Desk v 3.6.9
released 1/3/2010	Nowrap on the Active-Issues page Fixed bug: error when saving settings

Help Desk v 3.6.7
released 12/29/2009	Hosted helpdesk email-checker improvements Fixed: space in custom field names lead to errors sometimes Sortable users list in the admin panel Fixed: possible null-exception when submitting a support ticket when admin edits the custom fields at the same time Transactional category deletion Search custom fields Improved helpdesk search page and engine New language - Turkish Captcha-image is now served by an HttpHandler which is much faster Improved BBCode-HTML converter, email-parser Fixed installer (proper password generation) No "takeover" notification for user "Start date" field for helpdesk tickets Design improvements New language - Polish

Help Desk v 3.6.4
released 12/2/2009	Hosted helpdesk version improvements Removed unneeded attachment notifications Quoted messages are not removed from an incoming email if the email is not a reply but a new ticket from a user Fixed: hitting F5 and resending info to a browser after deleting an issue from a grid was leading to deleting the next issue in the list UI improvements Fixed: editing some tickets in the helpdesk's Knowledge base was throwing a "potentially dangerous" exception sometimes "Add all" and "Remove all" buttons on the permission editor page Correct ticket lists displaying Enlarged "username" and "email" fields in the database Search now looks at the message-log also New setting - "ServerTimeOffset" Edit messages in the ticket message-log "Print ticket" command "Submit ticket on behalf" - users list is now sorted alphabetically SQL performance improvements (indexes) Custom fields are now shown on the "Active Issues" page Improved full-version setup "Average time spent" added to the "Summary" report

Help Desk v 3.6.3
released 10/21/2009	Removed domain-name from the "assigned to" label Fixed the "test" error message when posting a ticket

Help Desk v 3.6.2
released 10/7/2009	Fixed the bug when admins were sometimes unable to assign issues to help desk technicians Proper priority sorting on the "my issues" page Fixed the "not yet" error on the autologin-page Improved WYSIWYG editor Custom fields News engine fixed (hosted version only) Fixed new-issue error on databases with case-sensitive collation Updated helpdesk installation manual Editing issues in the Knowledge-base Improved admin panel

Help Desk v 3.6.1
released 9/21/2009	Fixed sorting in the ticket grids

Help Desk v 3.6.0
released 9/20/2009	Fixed the "noaccess"-page error Optimized and compressed date javascript Users list in the category permission editor is now sorted Fixed Firefox problems with spaces in file attachments Fixed helpdesk news RSS feed Fixed email subject template saving Fixed incoming email attachments processing Improved WYSIWYG ticket-text editor Proper priority sorting in grids

Help Desk v 3.5.9
released 9/4/2009	Better exception handling HoursSpent is now shown in the summary report Translation improvements Fixed the "validation" error on the ticket-submission page Fixed the "Assign a technician" button on the ticket page

Help Desk v 3.5.7
released 8/27/2009	"Add comment for techs" fixed

Help Desk v 3.5.6
released 8/22/2009	News - add news and announcements to your helpdesk Section field is now optional - it's not displayed on the new-ticket page when theres no sections Slightly redesigned ticket page Fixed the message log design in Knowledge-Base General UI improvements

Help Desk v 3.5.2
released 8/20/2009	Some hosted help desk version improvements Improved MIME parser for insoming email messages: optimized performance, correct non-latin chars handling, HTML-parser

Help Desk v 3.5.1
released 8/18/2009	Removing CRLFs from incoming emails Hosted version improvements Unicode support (varchar fields upgraded to nvarchar) Fixed: incoming emails incorrect encoding, quoted-printable parsing and umlauts Optimized and compressed javascripts WYSIWYG rich-editor with a color-picker for ticket text and comments Security improvements

Help Desk v 3.5.0
released 8/14/2009	Fixed: lost carriage returns in email notifications "Hours Spent" now accepts decimal values Nice "no access" message Improved "Lost password" functionality When a technician or administrator creates a user - a "welcome email" is sent to that user with his login/password When a technician creates a new user to submit a new issue "on behalf" - the newly created user is preselected on the new-issue page The last 5 comments are now included in email notifications for convenience Feature: sending email to the ticket user from the ticket page and from the user-profile page (via "mailto" link, admins and techs only) "Get issues by user" search improved Improved Date-Picker Improved AD-module (timeout added - if AD-server is not responding) New admin feature - deleting multiple issues at a time, multiple users at a time

Help Desk v 3.3.9
released 8/10/2009	Logo image always reverted back to original when saving settings Older SQL Server versions compatibility (2000)

Help Desk v 3.3.7
released 8/4/2009	Preventing duplicate email notifications Default issue subject for empty emails Customizable logo and header/menu colors (via the admin panel - and you can still simply edit the HTML-code in the files in downloadable version) Fixed - "Close date" was not always set when closing an issue File attachments are now about 5% faster by using IHttpHandler instead of pages

Help Desk v 3.3.6
released 8/3/2009	Detailed message when POP-connector throws an error Fixed the captcha error that sometimes happened on the "New-Issue" page Spanish version

Help Desk v 3.3.5
released 7/30/2009	"Hours spent" field validation Sending a welcome email (with username/password) when a user submits an issue without registering JS error in user editor fixed Improved category permission editor (backend) Summary report now shows recent log entries next to issues Ticket search results now also show recent log entries Improved design

Help Desk v 3.3.3
released 7/27/2009	Domain-Name removed from the "issue taken" notification Improved installer The "get help" link moved to top Option - everyone sees everyone's tickets Option - to use Jitbit's SMTP server (for hosted version only) New ticket-property - "Hours spent" Proper "remember me" checkbox processing

Help Desk v 3.3.2
released 7/17/2009	Fixed the occasional "Null reference" error when sending a ticket notification

Help Desk v 3.3.1
released 7/16/2009	Redesigned "new ticket" form Minor design improvements Fixed email checker when reopening a ticket after getting an email Categories tree on "My tickets" page Improved user deletion functions Improved IE6 (and lower) compatibility Removed domain-name from the "logged in as" label and emails Option to switch off error logging in the "web.config" Improved incoming email attachments processing

Help Desk v 3.3
released 6/14/2009	admin GUI improvements Comment in the subject line "Add comment" buttons disabled if issue closed Replaying to a closed ticket by email reopens it Improved SQL setup scripts Fixed BBCode parsing when creating issues from email Fixed email attachments handling Email uniqueness check improved Quoted-Printable parser improved Performance imrpovements (mail-checker timer) MD5 password Timeout brute-force protection Optimized POP-email connector New cool buttons in the admin panel: "Test SMTP settings" and "Test POP settings" Email Subject Template New "#Originator#" template field for emails Improved default template

Help Desk v 3.2.2
released 5/13/2009	Optionally disable Knowledge-Base for unregistered users Slight design improvements (icons, backgrounds) "[table]" BBCode tag support Rich-formatting in message log "New ticket on-behalf" improved

Help Desk v 3.2.1
released 4/18/2009	Fixed category drop-down lists in the admin panel Fixed some email-checker errors An option to enable/disable anonymous ticket submission

Help Desk v 3.2.0
released 4/17/2009	Option to remove the anonymous ticket submission from the login page Less limitations in the trial version jQuery upgrade "Datepicker" on date field in the reporting area General UI improvements Search tickets by date Dutch language fix - nl-NL Minor bug fixes

Help Desk v 3.1.8
released 4/7/2009	Adjustable "new issue" text when changing category Default category for new issues Separate email notification when changing category Assign tech - changes status, sends localized tech msg Fixed: POP email checker dies when IIS recycles an app-pool Tech only KB - nice icon KB fix (not logged in), KB switch fixed en-GB language added (for correct date formatting) Error email notifier Attach multiple files when posting a new issue "Send email" user flag (if one does not want any emails) Get phone, location and username from AD Improved HTML-parser for incoming emails Bigger textarea for adding comment In-plce user creation when submitting an issue "on behalf"

Help Desk v 3.1.6
released 1/20/2009	Improved installer: fixed the "could not load type HelpDesk.Global" error at startup, improved strong password generator in the database creation module Fixed the "peekaboo" bug in IE6 Danish language Techs can also submit issue on behalf (not just admins) Change category module fixed

Help Desk v 3.1.5
released 1/9/2009	"del from kb" button is shown in KB Visual Studio 2008 KB now shows non-system log entries only Phone, location attributes for users Italian language Dutch language moving tickets between categories allowed for regular technicians (non-admins) IE6 fix

Help Desk v 3.1.4
released 10/24/2008	fixed "techs only" email notifications AD email is not overwritten when the email field is empty AD errors and email errors are now logged in the Windows Event Log enlarged textbox when posting a comment to the log some server 2008 compatibility improvements

Help Desk v 3.1.3
released 10/10/2008	Swedish language fixed "user already exists" error when there's a problem getting user's email from AD "logout" link is hidden when using windows auth fixed email-import module address parser improved performance

Help Desk v 3.1.2
released 9/26/2008	adding a log record when assigning a rep French language fixed error message when email is already registered short email subject when a new comment is added techs only notification option updated inline help populate email from AD every time a user connects improved performance improved error processing in email checker

Help Desk v 3.1.1
released 8/8/2008	Improved installer When moving an issue no email to mover shortened email notification subject some typos corrected only admins can see other users emails issues list ordered - newest on top techs only Knowledge Base

Help Desk v 3.1.0
released 6/24/2008	Improved search Updated manual Strip HTML from incoming emails BBCode support and Rich formatting Usernames are displayed without the domain Improved message-log (now looks like a forum), improved formatting Attaching files is now logged Improved comments engine Redirecting to the ticket submission form after registering Easier human readable captcha Improved CSS

Help Desk v 3.0.0
released 5/27/2008	All-new interface design Handling incoming email attachments (files are attached to an issue) Improved installer Updated manual User email confirmation when an issue is submitted Improved admin panel (user management) Other minor improvements

Help Desk v 2.8.6
released 4/10/2008	Improved sections processing in search and "change category" dialogs

Help Desk v 2.8.4
released 3/18/2008	Sections (organize categories to "folders" Issue ID is clickable in the grids edit issue (admins only) search KB localized "lost password" email improved user report "issues by user" stats many minor improvements through the Helpdesk application

Help Desk v 2.8.3
released 2/29/2008	Hotfix - new issues hidden from the active grid

Help Desk v 2.8.2
released 2/27/2008	sometime hang with incorrect email settings proper HTML-formatting in KB improved async email thread performance notify technician when he is assigned to an issue notify technician an issue moved to his category techician name in active issues grid CSS improvements (grid formatting)

Help Desk v 2.8.1
released 2/8/2008	Fixed: close/re-open issue email was sent even when notifications are disabled Localized priority description Priority is included in email notifications

Help Desk v 2.8.0
released 1/28/2008	Portuguese language Norwegian language Better Active-Directory integration (automatically gets user's email from AD) Improved email parser Export reports to Excel

Help Desk v 2.7.8
released 12/19/2007	Email-template being reset under certain IIS timeout settings - fixed Improved issue commenting

Help Desk v 2.7.6
released 12/5/2007	CR/LF comment error fixed German translation improvements in reports

Help Desk v 2.7.5
released 12/3/2007	<br/> problem fixed categories are sorted alphabetically German language improvements performance improvements

Help Desk v 2.7.4
released 11/30/2007	Email sending fixed Improved pie-charts Improved comment parsing

Help Desk v 2.7.3
released 11/28/2007	Customizable email notification text Pie-chart diagram in "Summary" helpdesk report "Comments" field for a user, where admin can store some additional user info like a hardware profile Email notifications are enabled in the evaluation version "From" field added to issue grid Limiting the attachment file size More general improvements

Help Desk v 2.7.2
released 11/9/2007	Email SMTP integration may not work under certain conditions - fixed

Help Desk v 2.7.1
released 11/8/2007	Much improved HelpDesk installer Added "FirstName", "LastName" columns to the user reports

Help Desk v 2.7.0
released 11/1/2007	Improved email checker, which creates helpdesk issues from incoming emails Fixed improper "remember me" behaviour "Home" link always visible (even for non-authenticated help-desk users) More detailed email notifications Improved user deletion procedure (clean-up) Reworked statistics (performance optimizations), added "closed date" parameter and "issue duration" stats Now Multilingual German language added, more to come! Issue formatting: line-breaks are preserved

Help Desk v 2.6.1
released 9/21/2007	Minor email-module improvements Optimized performance

Help Desk v 2.6.0
released 9/20/2007	Fixed error converting too large emails into helpdesk issues Fixed incorrect saving POP-port settings Fixed empty issue body when HelpDesk imports multipart MIME messages with nested structure improved injection-security confirmation dialog when closing a helpdesk issue

Help Desk v 2.5.10
released 9/7/2007	Fixed a email-password swap bug when registering users

Help Desk v 2.5.9
released 8/27/2007	"My Issues" page now show issues submitted by user, AND handled by user, with an option to switch views (handled only/submitted only/all/archive)

Help Desk v 2.5.8
released 8/20/2007	Search Issue by ID Show issue ID in grids Fixed bug with adding a category General improvements

Help Desk v 2.5.7
released 8/16/2007	Clean XHTML-code CSS-improvements Ability to browse the HelpDesk's Knowledge Base without logging in Storing first/last users' names Improved performance Reduced page size other general improvements

Help Desk v 2.5.5
released 7/29/2007	Submitting helpdesk-issues on behalf of other users Issue-priority feature

Help Desk v 2.5
released 7/6/2007	Mail-IN feature which allows auto-creating helpdesk incidents based on incoming emails Improved postback verification when submitting a new incident to help-desk administrator panel improvements "Lost password" link for registered users SSL option to connect to SMTP-server "Phrases.config" file which holds common phrases for emails and comments Ability to restrict incident-deletion

Help Desk v 2.0.1
released 4/30/2007	Improved email engine "Captcha" image on a registration form Improved design, look and feel Configurable SMTP-Port Many other improvements

Help Desk v 1.9.0
released 1/20/2007	Added Windows-integrated authentication support Cheaper prices, source code available (ASP.NET, C#)

Help Desk v 1.8.1
released 12/26/2006	Sortable grids Reports More settings Improved user-interface Improved installer File attachments and many more!

Help Desk v 1.6.1
released 12/7/2006	Updated installer - allows installing Jitbit HelpDesk on a remote SQL-server

Help Desk v 1.6.0
released 10/24/2006	Added single sign-on feature for easy integrating Jitbit Help-Desk into existing ASP.NET websites and applications

Web-based help desk software that is NOT priced "per technician". The application tracks your customers' issues, fully integrates with your email. Support software for you service team.

Help Desk

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instant key delivery
free 24/7 lifetime support
20% discount on all future purchases
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Help Desk 6.2.4.0

Reasons to buy This is what you get

Reasons to buy
This is what you get