Founder's blog

HelpDesk: new version

May 27 2008 :: by Alex
After months of hard work we have released the version 3.0 of our web-based Helpdesk software.

Above all, it features the improved email handler: the incoming email attachments are now transferred to the issue attachments. That's what most of our clients were asking for. We've spent hours learning MIME encoding and the way it is parsed... What a dumb format I must say! Anyway, the feature is here.

Also HelpDesk 3.0 brings a new design:



The tabbed interface is more intuitive, colors are more contrast and the overall look is much better.

Other features are listed here.

'HelpDesk: new version' was written by Alex by Alex. CEO, founder


comments