Support
Happy to help
Docs
Read the on-premises installation manual about installing, upgrading and troubleshooting the server version
Check the end-user manual - contains information about all the pages and settings
Contact Support
Create a ticket by filling a form
Or suggest a feature (and vote for suggestions) at our feature board
Send us a note to support@jitbit.com
Latest from our blog
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.
Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk
Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.
We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster
There's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We even submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.