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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Jan 30 2017
11 Reasons Why Customer Advocacy is the Bedrock of Your Business

11 Reasons Why Customer Advocacy is the Bedrock of Your Business

Let’s face it: Not all customers are equal. Some, if you’re lucky, will become super-fans of your business. Customer advocates, if you will.

The term customer advocacy should make your ears perk up. These are the people who will become the pillars of your brand - the ones who spend the most money, bring in more customers, and shout your name from the rooftops.

Jan 10 2017
13 Tips to Manage Your Support Ticket Queue Like a Boss

13 Tips to Manage Your Support Ticket Queue Like a Boss

For support agents, there are few things more stressful than an in inbox overflowing with support tickets.

Managing the queue can be brutal. Just when you think you’re done, you see others waiting in the ticket line. There are the tickets no one wants to touch because they are too difficult, and rogue tickets bounce back and forth between agents and departments.

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