Support

Support by founders revisited

If you've read this blog before, you probably know that I am the biggest advocate for doing support myself. A while ago I wrote an article encouraging founders to reply to support tickets, where I wrote that founders should answer as many support tickets as they can. After doing it for another year I admit that I was wrong.

A Single A/B-test Improved Our Helpdesk App Revenue by 25%

A lot of our readers are bootstrapped businesses and self-funded startups just like us. So I hope it's OK if we share our findings and challenges from time to time.

These are the results of a recent AB-test we ran on our "buy now" pages. Nothing new or special, just a trivial hypothesis and variations, but the results were overwhelming. Here we go: