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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Jul 28 2015
7 Things Customers Don't Want to Hear

As a customer service professional, you know that when you get customer service right, you make a customer for life. But when you get it wrong, the customer will spread her bad experience with your company like a fast-moving oil slick all over Facebook and Twitter.

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Jun 23 2015
How to create a dedicated customer support Twitter account and not to fail?

We are trying something new with our blog. This is our first guest post from Xenia Lakti – blogger and journalist.

Five years ago users were extremely happy if you even responded to customer support tickets. Today they demand a response in a proper way in a proper time (best of all — before they even ask for it). Twitter has turned into a valid way to interact with brands and to share information about companies that provide poor service. Like it or lump it, you can’t ignore this. Dedicated Twitter account makes sense since social media support has become the new real-time marketing tool.

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Aug 3 2015
Helpdesk 8.8.9
Jun 8 2015
Helpdesk 8.8.8