Get help with Jitbit Helpdesk, our ticketing system for customer support and IT teams. Find setup documentation, troubleshooting articles, API references, and ways to contact our support team.
Read the on-premises installation manual about installing, upgrading and troubleshooting the server version
Check the end-user manual - contains information about all the pages and settings
Create a ticket by filling a form
Or suggest a feature (and vote for suggestions) at our feature board
Send us a note to support@jitbit.com
Jitbit turns requests from email, the web, live chat, and APIs into trackable support tickets. Choose our hosted service for the fastest setup, or install the self-hosted edition on your own Windows server.
Quick answers about setting up, running, and getting help with Jitbit Helpdesk.
Jitbit Helpdesk is an email-first ticketing system for customer support and internal IT teams. It collects requests from email, the customer portal, live chat, and APIs in one shared inbox.
Follow the on-premises installation manual for system requirements and step-by-step instructions. It also covers upgrades, backups, IIS configuration, and common troubleshooting issues.
The Jitbit Helpdesk user guide explains the agent interface, administration settings, automation rules, email configuration, reporting, and other product features.
Choose SaaS Helpdesk if you want us to host, secure, update, and back up the application. Choose the self-hosted edition if your team needs to run Jitbit on its own Windows server and control the infrastructure.
Yes. Jitbit supports SAML 2.0 single sign-on with Microsoft Entra ID, Okta, OneLogin, Google Workspace, and other identity providers. See our SAML and single sign-on setup guide.
Yes. Use the Jitbit Helpdesk API and webhooks to work with tickets, users, attachments, and other data. Jitbit also includes ready-made integrations with popular business tools.
Use the “Create a ticket” form above or email support@jitbit.com. Please include relevant error messages and describe what you were doing so we can investigate faster.
Submit your idea on the Jitbit feature board. You can also browse existing requests, vote for suggestions, and join the discussion.
Latest insights and updates from our team.
Alex Yumashev
We've analysed dozens of Reddit threads on r/sysadmin and here's what we've found: the people who run help desks for a living are not impressed. They aren't all hostile, though. Somewhere between "nobody wants this" and a vendor promising 90% deflection, a handful of admins have quietly got AI doing useful work. It just isn't the work the demos show.
Alex Yumashev
Every helpdesk vendor now sells "AI". What they actually ship differs a lot. Some offer a chatbot that answers customers before a ticket exists. Some offer a copilot that drafts replies for agents. Others hand you a platform and a consultant's invoice. The pricing models differ too: per seat, per conversation, per "resolution", or a pool of credits that nobody on the buying committee fully understands.
Alex Yumashev
Our new Microsoft Teams app just passed Microsoft's certification and is live in the Teams Store: Jitbit Helpdesk Bot. Search "Jitbit" in the Teams app store and it's right there - no custom app uploads, no admin-center gymnastics.