Support

happy to help

Find answers

Contact our team

Helpful links for our flagship product - Jitbit Helpdesk

Other products

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Sep 14 2020
9 Help Desk Best Practices

9 Help Desk Best Practices

Your IT help desk plays an important role in the everyday running of the company.

It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.

Aug 31 2020
These Are the Help Desk Metrics You Should be Managing

These Are the Help Desk Metrics You Should be Managing

When you’re tasked with managing a help desk, it’s important to have some key metrics in place for measuring the effectiveness of your operation.

Metrics are what let you know if you’re improving, declining or remaining steady in key areas. Notably, whether you’re managing a help desk or a service desk, they remain pretty much the same. Key metrics are focused on the use of your service and your service delivery.

more from the blog...