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Helpful links for our flagship product - Jitbit Helpdesk

On-premise installation manual - installation, upgrade and troubleshooting manual for the server version
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On-premise and Hosted FAQs
Knowledge Base - helpful articles about setting up and using different features
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Latest from our blog

Nov 5 2021

SLA's are sadly uncommon in the SaaS space

After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.

Oct 18 2021

Jitbit Helpdesk v10 On-Premise (RC)

We've just published Jitbit v10 - Release Candidate for our self-hosted customers - the next gen .NET Core based version that works on both Linux and Windows.