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Oct 11 2020
How Helpdesk Automation is Streamlining Efficiency

How Helpdesk Automation is Streamlining Efficiency

One of the hallmarks of a successful helpdesk is operational efficiency.

While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking care of other key tasks.

Oct 1 2020
Automated Chatbots: How Are They Progressing for Helpdesks?

Automated Chatbots: How Are They Progressing for Helpdesks?

One of the major developments over the last few years is the use of automated chatbots for help desks.

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