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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Apr 29 2015
Support Incident Categorization tips

Most helpdesk tools, ticket/incident/issue trackers and knowledge-base software offer some way of "categorizing" support requests. Here are some useful tips on creating and organizing your categories we learned over the years of building our helpdesk ticketing system:


Apr 9 2015
Dealing with difficult customers

For the most part, our customers are pleasant and reasonable people. I'm sure your customers are the same. However every once in a while there comes a customer who is hard to deal with. He is annoyed, upset or maybe even plain rude. Here is how we handle complicated situations at Jitbit.


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Latest Releases Jitbit Sofware release history RSS

May 18 2015
Helpdesk 8.8.7
May 5 2015
Helpdesk 8.8.6