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Support for Jitbit Helpdesk

On-premise installation manual - installation, upgrade and troubleshooting manual for the server version
End-user manual - contains information about all the pages and settings

On-premise and Hosted FAQs
Knowledge Base - helpful articles about setting up and using different features
API Documentation - API description

Other products

FAQs

Ordering and billing FAQ - purchasing and receiving products frequently asked questions
General support FAQ - most common technical issues
Product specific FAQs:

Product documentation

Latest from our blog

Sep 27 2016

Zapier Help Desk integration is released with new features

Ever since we started developing Jitbit Helpdesk, we’ve been focusing on keeping the app simple. We believe this is what makes us stand out from the competition – our help desk is not bloated with dozens of buttons, checkboxes, and features that you will never use. Jitbit Helpdesk is a product built for a single purpose – being a ticketing system for email customer support.

Sep 24 2016

Email downtime on Friday, Sep 23 2016

We had an email issue this Friday, September 23rd. Some emails sent to the built-in email addresses ("[email protected]") were not being imported into your helpdesks. The issue occurred approximately between 3PM and 4PM EDT.