Support

happy to help

Find answers

Contact our team

Helpful links for our flagship product - Jitbit Helpdesk

Other products

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Nov 11 2019
A Quick Guide to SLA Management and Best Practices

A Quick Guide to SLA Management and Best Practices

SLAs, or Service Level Agreements, are an agreement between your support staff and the customer. They establish the timeline customers should expect when contacting your support staff. This SLA guide will walk you through what an SLA is, how to create one, and the SLA best practices.

Oct 23 2019
The Best Help Desk Software in 2019

The Best Help Desk Software in 2019

Help desk software is a tool used by support members throughout the corporate space to respond to customer questions. It's usually not just one tool, but a combination of many that support technicians use to manage all incoming queries.

more from the blog...