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Jan 4 2020
8 Tips for Managing Your Self-Hosted Ticketing System

8 Tips for Managing Your Self-Hosted Ticketing System

Are you using or leaning toward using a self-hosted ticketing system?

While many of our clients choose to use our hosted, SaaS version of our ticketing system, we also offer self-hosted for those that prefer it. Choosing this option means that you take more responsibility and control over managing it.

Dec 21 2019
Train Your Team for These Customer Service Scenarios

Train Your Team for These Customer Service Scenarios

There comes a time in every support technician's career when they stumble into a situation they've never encountered before. Being out of familiar territory is uncomfortable, and sometimes wrong decisions are made.

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