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Apr 21 2016
10 Signs Your Customer Support Team is Ready to Drop the Shared Inbox

10 signs your customer support team should drop the shared inbox

Almost every business has one thing in common: they start out with limited resources, but still need a way to collect user feedback and manage customer support requests.

Mar 22 2016
11 Ways Bad Customer Service Is Burning Your Bottom Line

Bad customer service

The customer’s perception is your reality - Kate Zabriskie

Bad customer service is really expensive.

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