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Read the on-premises installation manual about installing, upgrading and troubleshooting the server version

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Latest from our blog

We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster

In the world of software development, there's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We've submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.

The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft

As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let's break down this thankless iceberg of effort:

AI features in Jitbit Helpdesk

TL;DR

  1. Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
  2. We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.