Support
Happy to help
Docs
Read the on-premises installation manual about installing, upgrading and troubleshooting the server version
Check the end-user manual - contains information about all the pages and settings
Contact Support
Create a ticket by filling a form
Or suggest a feature (and vote for suggestions) at our feature board
Send us a note to support@jitbit.com
Latest from our blog
AI Agent features in Jitbit Helpdesk
Now with smarter, self-initiated Knowledge-base search and even external docs indexing
Helpdesk Software for Linux in 2025: On-Premise Options Still Exist
Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.