Terms of Service

Jitbit Software (Jitbit) provides Jitbit.com and its related hosted applications (Hosted Helpdesk, Hosted CRM etc.) subject to your compliance with the terms and conditions (“Terms of Service”) set forth below. Please read the following carefully.

Jitbit reserves the right to update and modify the Terms of Service at any time without notice. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. You may always view the most recent copy of the Terms of Service here: https://www.jitbit.com/tos/

Account Term

You must be 16 years or older to use this Service.

You must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.

You are responsible for maintaining the privacy and security of your account. Jitbit will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.

Jitbit may communicate with you via email regarding your account, system updates, or other issues related to your account.

You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others to your account).

Jitbit may refuse service to anyone for any reason at any time.

Payment and Access

We will charge you a standard monthly or annual fee based on your account plan. The Service is billed in advance for each month or year.

You can upgrade or downgrade your service plan at any time. Pro-rated refunds are possible through contacting the support.

Modifications to the Service and Fees

Your subscription fees will remain the same until the subscription cancellation. If you cancel your subscription and then decide to sign up for a new subscription, Jitbit cannot guarantee you the same fees.

Cancellation and Termination

You alone are responsible for the proper cancellation of your account. You may cancel your account at any time. You do not need to contact Jitbit to do this. After cancellation your service will remain active until the end of the paid period. You cannot get a refund for the remaining paid period.

Copyright and Ownership

Jitbit or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which Jitbit or its suppliers own.

Jitbit claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content.

General Conditions

You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Jitbit.

You may not use the service to store, host, or send unsolicited email (spam) or SMS messages.

Jitbit will maintain commercially acceptable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards include encryption of your Content in transmission (using SSL or similar technologies), which you may link to through the Service at Your election.

You may not use the service to transmit any viruses, worms, or malicious content.

If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.

Jitbit may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

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Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

Oct 9 2017
10 Painfully Clear Signs Your Customer Service Sucks (and What You Can Do About It)

10 Painfully Clear Signs Your Customer Service Sucks (and What You Can Do About It)

A breakup always begs the question: Could I have prevented this separation?

When it comes to businesses and losing valuable customers, the answer is almost always yes.

US companies lose an estimated $84 billion every year due to poor customer service.

Despite the numbers, there are very few business owners or customer support managers who would openly admit their customer service just plain sucks.

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