Terms of Service
Jitbit Software (Jitbit) provides Jitbit.com and its related hosted applications (like the Hosted Helpdesk) subject to your compliance with the terms and conditions (“Terms of Service”) set forth below. Please read the following carefully.
Jitbit reserves the right to update and modify the Terms of Service at any time without notice. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. You may always view the most recent copy of the Terms of Service here: https://www.jitbit.com/tos/
You must be 16 years or older to use this Service.
You must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.
You are responsible for maintaining the privacy and security of your account. Jitbit will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.
Jitbit may communicate with you via email regarding your account, system updates, or other issues related to your account.
You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others to your account).
Jitbit may refuse service to anyone for any reason at any time.
Payment and Access
We will charge you a standard monthly or annual fee based on your account plan. The Service is billed in advance for each month or year.
You can upgrade or downgrade your service plan at any time. Pro-rated refunds are possible through contacting the support.
Modifications to the Service and Fees
Your subscription fees will remain the same until the subscription cancellation. If you cancel your subscription and then decide to sign up for a new subscription, Jitbit cannot guarantee you the same fees.
Refunds, Cancellation and Termination
You can request a refund within 14 days after starting your subscription or buying a perpetual licanse (for the "on-premise" products). You alone are responsible for the proper cancellation of your account. You may cancel your account at any time. After cancellation your service will remain active until the end of the paid period. You cannot get a refund for the remaining paid period.
Copyright and Ownership
Jitbit or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which Jitbit or its suppliers own.
Jitbit claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content.
You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Jitbit.
You may not use the service to store, host, or send unsolicited email (spam) or SMS messages.
Jitbit will maintain commercially acceptable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards include encryption of your Content in transmission (using SSL or similar technologies), which you may link to through the Service at Your election.
You may not use the service to transmit any viruses, worms, or malicious content.
If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
Jitbit may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Latest from our blog
6 Lesser Known Helpdesk Ticketing Features Everyone Loves
We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:
How we migrated a 1TB database from Win to Linux with no downtime
Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. The SaaS version additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.
And this Christmas we've migrated it to Linux.
SLA's are sadly uncommon in the SaaS space
After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.