Jitbit Helpdesk Documentation

"Jitbit" is a web-based support ticket tracking application that keeps a database of support cases (aka "tickets") submitted by users via email or the web-interface.

Jitbit Helpdesk Docs

Learn about the most important concepts in Jitbit.


Learn everything about the ticket pages.

Set up a Knowledge Base

Help your users help themselves


Everything about your helpdesk users.


Look into your team's performance.

API reference

How to use the REST API


How to set up self-hosted installation

Getting started

Welcome to Jitbit Helpdesk end-user manual. This is the basic operation manual that is also shown after clicking the "get help" link at the bottom.

On-premises installation docs

If you're looking for the on-premise installation manual for admins

API Reference

Developers, check out Helpdesk API docs

You should know

Please note that you can always click the "get help for this page" link in the bottom-left corner of the helpdesk application and get help for the current page you're working with