Jitbit Helpdesk On-premises

Simple self-hosted pricing

Pay once, use it forever. Every plan has all the features and includes 12 months of updates and support.

How many agents do you need?

Agents are the people who answer tickets. End users and tickets are unlimited.

Agents 10

Perpetual license

Already a customer?

Renew your updates or move to a plan with more agents.

Renew or upgrade

Prefer the cloud? SaaS from $24/month

Hosted by us and always up to date. AI features included at no extra cost.

See SaaS pricing

Source code license: Contact us

Optional add-on

Self-hosted AI features

All the AI features from our SaaS edition — running on your own hardware. Choose a bundled local embedding model for strict data isolation, or OpenAI embeddings for better quality and lighter CPU load.

Semantic KB search
AI-generated reply w/ your KB or docs
Similar-article suggestions in tickets
External documentation indexing
Free local embedding model (or OpenAI)
Works with OpenAI, Azure, Bedrock

Runs as a Docker Compose stack next to your existing Helpdesk install. Requires Jitbit Helpdesk v11.22 or newer. Learn more.

Perpetual license

$999

One-time + 1 year of updates

Add AI features

Every plan includes

All features: API, SAML/SSO, Active Directory, mobile apps, automation, knowledge base and asset management. Plans differ only in the number of agents.
Perpetual license: You pay once and use the app forever, even if you never renew.
12 months of updates: New versions and support for a year. After that - it's up to you, renewing is discounted.
Your servers: Install it on Windows, Linux or Docker, on your own hardware or private cloud. Your data stays with you.
Instant delivery: You receive the download password seconds after processing the order. Keep it to receive future updates. If you ever lose it - no worries, we'll send a reminder.
Free trial: Try every feature before you buy. Download the trial.

Licensing questions

What happens after 12 months?: The helpdesk keeps working, the license is perpetual. To get new versions and support for another year, renew for 50% of your plan's current price, before your updates end or up to 60 days after. Later, renewing costs 80%.
What if we need more agents?: Move to a bigger plan any time and pay only the price difference. Your 12 months of updates start over. See the upgrade options.
We have an older Small, Company or Enterprise license. How do we renew?: The same way, on the same terms. Enter your order number or email on the upgrade page to see your price. The version you have keeps working either way.