We collect the email addresses of those who communicate with us via email and information voluntarily provided by them. It may include your name, company name, address and telephone number. We may use it to contact you when necessary.
We collect anonymous information about the pages you access on our website and on any of our services. This is done in good faith and we use this information exclusively to improve the quality of our services. The information is NOT personally-identifiable.
We collect and store any information you or your customers provide using our hosted services (like tickets submitted to the helpdesk), storing this type of information is required for correct functioning of the services. We may access this information, but only with your permission (for example, when we need it to fix a bug). We can also run anonymous analysis to get the usage statistics to increase the quality of our services.
We will never sell or share your information with other companies or officials. All our products are compliant with US and EU privacy laws.
Your privacy and privacy of your clients is our top priority and we will take any reasonable measures to protect it. Our servers are hosted at the industry standard Amazon data center in North Virginia. We monitor the servers 24/7 to prevent attacks or downtimes. All information is being backed up to secure servers daily.
We use SSL, which makes all connections and data transfers between your browser (or any other client) and our services encrypted.
You retain all rights of ownership to the data you have stored on Jitbit Services and we will not share it with any third-parties or use this data to contact your clients.
We rely on third-party services to host our servers, process payments and other things. Here is the full list:
The help desk is a hub for many activities.
Primarily, it’s about providing excellent service or support to customers and users. However there’s another worthy cause your help desk is in a prime position to assist with: gathering insights that can help make improvements within the company.
In fact, you could say that doing so is optimizing how you use help desk resources. Actionable insights could make a huge difference and help your company to take a proactive stance.
We love operating in the IT world, but it's definitely full of jargon!
In the space of help desks or service desks (the two terms are often used interchangeably), a commonly asked question is, what is an enterprise help desk?