Frequently Asked Questions

When I try to install your product, the installer shuts down with a message This setup requires the .NET Framework version xxx. Please install the .NET Framework and run this setup again.

The exact message is This setup requires the .NET Framework version xxx. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the Web. Would you like to do this now? The reason is: the product being installed is based on Microsoft .NET technology. The message means, that you do not have the .NET Framework installed. Visit our .NET FAQ

When I run your software I get a message The application failed to start because MSVBVM60.dll was not found.

The library file msvbvm60.dll is a part of Windows operating system. It contains program code used to run programs that are written in the Visual Basic programming language. If msvbvm60.dll is unavailable or stopped, any Visual Basic programs installed on your pc will stop working. Find more information about this file at dll-files.com or auditmypc.com. We have not included this file into our installation-packages because most likely you have it installed. If not, you can download this file using the links above. Download the file and place it into the "C:\WINNT\System32" (Windows NT/2000), or "C:\Windows\System32" (Windows XP and later) folder. Then click Start-Run and type "regsvr32 msvbvm60.dll".

When I try install your software, the installer throws an error message “This advertised application would not be installed because it might be Unsafe. Contact your administrator to change the installation user interface option of the package to basic.

Please do not run the .MSI-file from within the downloaded ZIP-archive, opened as a folder. Unzip and save the .MSI file to your local hard drive and launch it again.

The serial I received is not working!!! Help!!!

Please ensure you have the latest version of our software. Please ensure you are entering the username and the registration code exactly as this information appears in the registration email. Use "copy-paste".

My reg. key has stopped working after downloading the latest version

Jitbit Software offers free version upgrades within one year after the initial purchase. If your purchase was made less than a year ago, then please contact our support, and we will resolve the issue. Otherwise please consider upgrading to the latest version or continue using your current version, which will stay supported forever, of course. In any case, if you believe you deserve a free upgrade for some reason, please let us know, and we will give you a free upgrade.

How do I keep track of new versions of the software?

There's a version history RSS feed on the products page. Please subscribe to this feed to be notified of the new releases.

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Nov 6 2017
Average customer support metrics from 1000 companies

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer happiness". Everything in that article still remains true - the core set of metrics didn't change. Here they are:

  • Response time - the time between ticket creation date and the first technician response
  • Resolution time - the time between ticket creation and closure dates
  • Average number of tickets created per day
  • Average number of tickets closed per day

Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

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