It is impossible to overstate the importance of a customer support software to your business, however large or small it may be. The ability to have full control from beginning to end of each issue or enquiry raised by existing or new clients could be the difference between a single frustrating transaction and a long-term business relationship. A hosted helpdesk suits most of us perfectly but a cheap hosted helpdesk does not have to mean an ineffective or poorly featured one.
We honestly think that our feature set is second to none at the prices we charge. Not only does it include everything you would expect such as:
But also features you'd never expect from a product that calles itself "cheap"
See your average reponse times, time spent to resolve a ticket, how many time a ticket is being reopened, which users adn companie generate the most requests etc.
Never answer the same question twice again, save your common replies to reuse them later.
Connect our helpdesk app with your existing users database like Active Directory or another web-app. We support SAML authentication protocol along with a number of other authentication protocols.
Chat with your visitors live, or even add a cool little support widget to your website and see which visitors are still online.
It also comes with our latest feature so cool the software is probably wearing shades. Yes, we've been thinking laterally and have included an SLA rules feature so you can define workflow-rules and speed up the efficiency of your processing of tickets. But even this isn’t what sets Jitbit’s hosted helpdesk apart from the crowd.
Our helpdesk is a cloud helpdesk, hosted on Amazon’s highly secure servers and is both secure and rock solid reliable. Although it can’t be as customizable as the downloaded version we offer you still have some fun options to change how it looks – adding your company logo and changing colours, for example. It’s powerful and feature packed with the ability to convert your existing email system to tickets so every contact receives the same level of service, and because we host it for you there are no set-up costs such as installing or upgrading your server and paying to have that done. Nope, you have one cost and after that we take care of the upkeep forever including upgrading and improving on a regular basis so you always have the best experience possible.
We hope this article goes a long way to showing you that a cheap hosted helpdesk can also be a very fine one.
Last updated: 12/24/2018 more SaaS Help Desk whitepapers