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Most Demanded Helpdesk Features, According to IT Pros

We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and what they value most in existing helpdesk solutions.

Stripping signatures from emails

We don't usually announce unreleased features, but we're about to ship something I've personally tried solving for years.

The problem is simple to describe and maddening to solve: how do you automatically remove signatures, logos, confidentiality footers, "follow-us-on-LinkedIn" blocks, and those 200-word GDPR disclaimers from incoming e-mails?

AI Agent features in Jitbit Helpdesk

Now with smarter, self-initiated Knowledge-base search and even external docs indexing