•
Alex Yumashev
Alex Yumashev
How big should your IT helpdesk team be?
How many IT people do you need for 100 employees? Or 500? Or 1,000?
Oops, Help desk closed
It looks like this company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
From the blog
Latest insights and updates from our team.
•
Max Al Farakh
Max Al Farakh
We let AI answer support tickets for a week. It one-shotted 70 out of 104.
If you contacted our customer support recently, you probably talked to Lucie. She is great, but she was on vacation last week and I didn't want to deal with a lot of support tickets by myself.
So I thought that maybe it was time to go YOLO-mode and see if our AI features were actually usable, or if we were lying to ourselves.
•
Alex Yumashev
Alex Yumashev
SaaS update: tightening email authentication for *.jitbit.com addresses
TL;DR
We are changing SPF and DMARC handling for *.jitbit.com email addresses to "hard fail" after a wave of spoofing attacks, reach out to support if you're affected.