This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
One of the hallmarks of a successful helpdesk is operational efficiency.
While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking care of other key tasks.
One of the major developments over the last few years is the use of automated chatbots for help desks.