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Nov 5 2021
SLA's are sadly uncommon in the SaaS space

SLA's are sadly uncommon in the SaaS space

After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.

Oct 18 2021
Jitbit Helpdesk v10 On-Premise (RC)

Jitbit Helpdesk  v10 On-Premise (RC)

We've just published Jitbit v10 - Release Candidate for our self-hosted customers - the next gen .NET Core based version that works on both Linux and Windows.

more from the blog...