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Meanwhile please check our blog for some awesome articles about customer support.
How busy has your help desk been lately?
Many companies have found that the workload on their agents has increased considerably, especially over the pandemic and with more people working remotely. Even under normal circumstances, the help desk agent roll is often a pressure cooker.
If you're lucky enough to be hiring right now, you already know that candidates are swamping the job market. Even more so than usual, helpdesk jobs are hot commodities, and many people are interested in them. So, what's the best way to ensure that you get the candidates that fit perfectly for your needs? It starts with writing a helpdesk job description that encompasses everything that your team finds valuable about support.
In this blog post, we'll break down how to write a helpdesk job description fit for a support pro and also provide you a template to take and use as you see fit.