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Meanwhile please check our blog for some awesome articles about customer support.

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May 26 2020
5 Key Trends for Enterprise Help Desks

5 Key Trends for Enterprise Help Desks

Today’s enterprise help desks are seeing some huge shifts in how they operate.

New technologies are being developed constantly, allowing for broader services and more intelligent monitoring. Priorities have been changing too, particularly with more of a focus on the employee experience of the help desk.

May 24 2020
Weekend sluggishness explained

Weekend sluggishness explained

Our SaaS helpdesk was experiencing some sluggishness this Sunday and I thought I owe our customers an explanation on what was going on. So here's a quick&dirty raw post with the technical details.

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