It looks like this company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
Latest insights and updates from our team.
Max Al Farakh
If you contacted our customer support recently, you probably talked to Lucie. She is great, but she was on vacation last week and I didn't want to deal with a lot of support tickets by myself.
So I thought that maybe it was time to go YOLO-mode and see if our AI features were actually usable, or if we were lying to ourselves.
Alex Yumashev
We are changing SPF and DMARC handling for *.jitbit.com email addresses to "hard fail" after a wave of spoofing attacks, reach out to support if you're affected.
Max Al Farakh
Short version: every AI feature we ship on the hosted helpdesk now runs on the self-hosted edition too. It's a separately licensed Docker add-on, perpetual license, one-time payment. Customer data stays on your network. Requires Jitbit Helpdesk v11.22 or newer.