Oops, Help desk closed

This company has stopped using our help desk software. You should reach out to them using their official website.

Meanwhile please check our blog for some awesome articles about customer support.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

May 2 2022
6 Lesser Known Helpdesk Ticketing Features Everyone Loves

6 Lesser Known Helpdesk Ticketing Features Everyone Loves

We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:

Dec 29 2021
How we migrated a 1TB database from Win to Linux with no downtime

How we migrated a 1TB database from Win to Linux with no downtime

Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. The SaaS version additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.

And this Christmas we've migrated it to Linux.

more from the blog...