This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.
On September 12, 2023 we experienced a 44 minute outage. The helpdesk app (the SaaS version) was down.