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Feb 3 2021
Why It's Time to Trade in Your Shared Inbox for a Ticketing System

Why It's Time to Trade in Your Shared Inbox for a Ticketing System

Are you still using a shared inbox for the help desk or support function?

It’s common for businesses to implement a shared inbox during the early stages, especially while their operation is still small. Shared inboxes can work while you’re still small enough to manage volumes, but often start to fall apart as you get busier.

Jan 18 2021
How to Get Actionable Insights Through Your Help Desk

How to Get Actionable Insights Through Your Help Desk

The help desk is a hub for many activities.

Primarily, it’s about providing excellent service or support to customers and users. However there’s another worthy cause your help desk is in a prime position to assist with: gathering insights that can help make improvements within the company.

In fact, you could say that doing so is optimizing how you use help desk resources. Actionable insights could make a huge difference and help your company to take a proactive stance.

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