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Meanwhile please check our blog for some awesome articles about customer support.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Apr 6 2021
Use Ticket Tagging to Supercharge Your Team

Use Ticket Tagging to Supercharge Your Team

Tagging is the bane of many support teams' existence. Do you do it manually? Use Zapier to build automated tagging? Use a dedicated tool to tag tickets based on customer sentiment? Set up daily reminders to make sure tagging actually happens? There are so many options—it can feel overwhelming!

Feb 20 2021
Product update: Security and Privacy in Jitbit Helpdesk

Product update: Security and Privacy in Jitbit Helpdesk

Privacy and security of our customers are our topmost priority. Here's what we've been busy with lately:

more from the blog...