This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.
We've just published Jitbit v10 - Release Candidate for our self-hosted customers - the next gen .NET Core based version that works on both Linux and Windows.