This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
We love operating in the IT world, but it's definitely full of jargon!
In the space of help desks or service desks (the two terms are often used interchangeably), a commonly asked question is, what is an enterprise help desk?
Your help desk or service desk is often the first port of call for customers or the users that you serve.