This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
Your helpdesk staff play a vital role in your company.
They provide a “voice” for your users and effectively, represent your team or company’s commitment to service as a core part of their everyday work. It’s important that those people who have multiple interactions with clients have the best skills to effectively represent you.
Your internal helpdesk provides a vital service for the company.