This company has stopped using our help desk software. You should reach out to them using their official website.
Meanwhile please check our blog for some awesome articles about customer support.
Today’s enterprise help desks are seeing some huge shifts in how they operate.
New technologies are being developed constantly, allowing for broader services and more intelligent monitoring. Priorities have been changing too, particularly with more of a focus on the employee experience of the help desk.
Our SaaS helpdesk was experiencing some sluggishness this Sunday and I thought I owe our customers an explanation on what was going on. So here's a quick&dirty raw post with the technical details.