The fee covers helpdesk software cloud hosting, free 24/7 support, daily backups, version upgrades, maintenance etc. For more details visit the pricing page.
Yes, both ways. It can check your incoming email box for the messages and convert it to tickets. The hosted helpdesk will also notify your users and technicians of every update in the system.
Your existing data will stay there. Simply prolong your trial helpdesk and it becomes "paid".
Yes. You can add your logo and change the colors of the header bar, menu bar etc. You can also enable the "dark theme" in your user profile
Yes. More info here: Hosted Help Desk authentication API
Yes, of course. Proceed to the order page on this website and when purchasing hosted helpdesk subscription make sure to specify the same email address you used to sign-up for the trial. This way the server know which trial-account to prolong.
Either use the "billing" section in the "Administrator" panel or simply drop us line here
Yes, we can do that for you, please check this post for more details.
