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Feb 5 2018
Knowledge Base: Quick and Precise Response to Customer's Needs

Knowledge Base: Quick and Precise Response to Customer's Needs

It’s not nearly as boring or useless as the name suggests – let me share how I have cut response time and number of agent-customer iterations and created more happy customers with this tool available in our help desk system.

Jan 29 2018
Random Tech Support Thoughts

Random Tech Support Thoughts

1. If you ask multiple questions in a reply to a customer, they will answer only one. Usually the last one. Sometimes the first one. Numbering your questions really helps.

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