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Jun 22 2020
How to Collect Customer Feedback and Improve Your Service

How to Collect Customer Feedback and Improve Your Service

Every service desk should have standards, metrics and SLAs that they monitor and strive to live up to.

You could argue that no metric is more important than the impression of your users. They’re why you exist, right?

Jun 14 2020
5 Ways to Define Helpdesk Ticket Priority Levels

5 Ways to Define Helpdesk Ticket Priority Levels

Helpdesk ticket priority levels are the definitions your support team uses to determine how quickly a ticket needs to be handled, along with any escalation steps that need to be taken.

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