This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.
I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.
A breakup always begs the question: Could I have prevented this separation?
When it comes to businesses and losing valuable customers, the answer is almost always yes.
Despite the numbers, there are very few business owners or customer support managers who would openly admit their customer service just plain sucks.