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Helpdesk Software

SaaS Help Desk

Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud (we also have an on-premise one).
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HelpDesk ticketing system

Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premise" version. We also have the SaaS one.
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Server Products

.NET Forum

The famous "Jitbit ASP.NET forum" - a .NET message board app. Easily integrated into existing .NET-websites (both design and authentication). Free edition available. Source codes license available.
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Desktop Products

Macro Recorder

Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
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Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.
FREE FOR PERSONAL USE (and small teams upto 5 ppl)
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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Apr 29 2021
Reasons Not to Outsource Customer Support

Reasons Not to Outsource Customer Support

I've recently bumped into several conversations about outsourcing customer support, mostly among bootstrapped software founders who are (obviously) overwhelmed with work.

Apr 27 2021
Best Practices for Tickets with no Customer Response

Best Practices for Tickets with no Customer Response

How should a support agent deal with unresponsive users - who create tickets and then don't respond? ITIL tells us an incident should only be closed by the user who created it. Otherwise the ticket should be put "on hold". But in reality... There's only so much you can do:

more from the blog...