Downloads and trial sign-ups

Try our software absolutely free of charge and evaluate its features.

SaaS Helpdesk
Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud.
On-prem Helpdesk
Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premises" version.
Macro recorder
Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
AutoText
Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.

Latest from our blog

Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk

Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.

We just submitted a PR to Microsoft to make .NET (and Jitbit Helpdesk) faster

There's nothing quite as satisfying as identifying a dangerous performance issue and squashing it like a bug. That's exactly what we did recently at Jitbit, and we're pretty excited about it. We even submitted a pull request to Microsoft to share our solution with the ASP.NET Core community, and - yay! - they approved the PR and even agreed to backport the fix to the current .NET relaase. Which means that the next .NET 8.0.3 will be faster, more realiable and secure.

The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft

As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let's break down this thankless iceberg of effort: