Building customer service software since 2005.
We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.
There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Jitbit builds help desk and customer support software used by thousands of companies worldwide - from startups to enterprises like Siemens, HP, and Philips. Our flagship product, Jitbit Helpdesk, is available as a self-hosted solution and as a SaaS platform.
Founded in 2005, we're a profitable, private company with no outside investors. We ship fast, support our own product, and answer to no one but our customers.
Well, the ones who agreed to list their names ;)
Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.
Lucie is our head of customer success and she's the reason our customers love us.
She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog
...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!".
Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)
Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.
Our values
As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.
We are very open about our success and failure, both within the team and with our customers.
"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.
For fastest response use the form on the right.
Jitbit
Building 131529, 13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, United Kingdom
Thanks for scrolling down here.
Latest insights and updates from our team.
Max Al Farakh
We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release brings powerful new features that make managing support tickets on the go faster and more efficient than ever.
Alex Yumashev
Alex Yumashev
We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and what they value most in existing helpdesk solutions.