Jitbit Help Desk checks a specified email address every N minutes/seconds, the application chooses the optimal interval by itself, it is not configurable. When a new email is found, the HelpDesk creates a new ticket, or updates an existing one (if it finds a "{ticket-number}" text in the message subject). Our hosted version additionally offers a built-in support mailbox which works from scratch and does not require any complex setup.
Simply go to the administrator panel and edit the notiicaton template.
Jitbit HelpDesk ticketing system is a web application project that should be opened in Visual Studio 2012 or later. If you do not the have Visual Studio 2012, create an empty web-applicaiton project in your earlier version of Visual Studio and all files to it one-by-one.
Yes, of course. To upgrade to the full version you will just have to replace one .dll-file in the installation directory, that's it.
Please make sure you specified the correct smtp-mail server address, port, username and password. Also make sure that there's no antivirus software blocking your IIS web-server and ASP.NET from connecting to your mail-server. Make sure you test the email settings on the helpdesk administrator page ("Administrator - Email settings")
Yes. It will even try to populate the user's details from Active Directory. More info here.
Yes. Jitbit Helpdesk uses ASP.NET masterpages feature, so you can edit one file ("HelpdeskMaster.Master") to change the look and feel of the whole application. Optionally you can also modify the "style.css" file and images. You can also modify the HTML-layout of any specific page by editing the .aspx-files (without buying the source codes).
Admins are NOT notified of new issues by default. "Technicians" are notified. Technician is a user, assigned to handle tickets in a specific category. Please see the "user roles" section of the manual.
This is a known bug in Microsoft's web-application msi installer. Please turn on the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
To make a user a technician you have to grant him permission to handle tickets in a category. Go to the administrator page - categories - edit category - and add users, that have the right to handle issues in the category.
Yes of course you will be able to upgrade just by paying the difference. Click here to upgrade: upgrade now.
IIS 7 comes with a new configuration system, that might cause trouble. For compatibility, IIS 7 includes Metabase Compatibility Support called IIS 6.0 Management Capability Feature.
Open the folder in Windows Explorer, right-click the DLL-file mentioned in the error message, choose "properties" and click "unblock".
Yes, totally. Read more at running Helpdesk on Azure.
If you wish to receive all the updates and new versions of our support ticket system, simply buy an upgrade here and you will get another year of maintenance.
Please download the latest full-version of the HelpDesk using your existing download password. You will get all the required .ASPX files, SQL-scripts etc. For instructions on how to upgrade to the latest HelpDesk please see our manual here. If you forgot the password, there's a "lost password" link on the helpdesk download page.
Yes. Jitbit Helpdesk has been around since 2008 and the app is regularly penetration tested and security audited. You can request our latest certifications and audit reports by contacting our support.
Jitbit Helpdesk is written in C# using Microsoft's .NET platform. Find more info here
