Jitbit Help Desk is based on ASP.NET - a great web-application platform developed by Microsoft. It uses ASP.NET MVC 4.0 web-development framework and is written in C#, which, according to StackOverflow statistics, is one of the most popular programming languages in the world.
Jitbit requires .NET Framework 4.7.2 to be installed on your server (the "full" version, not the "client profile"). And that's the only software prerequisite. Even ASP.NET MVC framework is not required, it comes included with the helpdesk app.
Jitbit Helpdesk supports both "Windows-integrated" authentication and "Forms-based". The former allows your users access the app using their Windows Domain user accounts without entering username/password (we actually support this with our SaaS version too!).
You will also need a SQL Server instance. You can use the free "Express" edition – it's free and will probably be enough for your needs. We recommend using SQL Server 2008 or above, although we support 2005 as well.
We offer the source-codes version in case you're interested in extending our help desk software with some additional features and you have your own in-house ASP.NET developers, you can easily do so by choosing the source-codes license. We did our best to keep the code simple, clean, readable and well-commented.
Even if you don't plan to modify the helpdesk app, ASP.NET is still the best choice if you're running on Windows servers. It is fast, reliable, scalable and easily maintained. Our ASP.NET help desk easily integrates with Active Directory, MS IIS (Internet Information Server), Outlook, MS Exchange and uses Microsoft SQL Server to store the data.
Last updated: 8/7/2019 more Helpdesk Ticketing System whitepapers