Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.
I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.
I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!
I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.
Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customer.
Latest insights and updates from our team.
Alex Yumashev
We've analysed dozens of Reddit threads on r/sysadmin and here's what we've found: the people who run help desks for a living are not impressed. They aren't all hostile, though. Somewhere between "nobody wants this" and a vendor promising 90% deflection, a handful of admins have quietly got AI doing useful work. It just isn't the work the demos show.
Alex Yumashev
Every helpdesk vendor now sells "AI". What they actually ship differs a lot. Some offer a chatbot that answers customers before a ticket exists. Some offer a copilot that drafts replies for agents. Others hand you a platform and a consultant's invoice. The pricing models differ too: per seat, per conversation, per "resolution", or a pool of credits that nobody on the buying committee fully understands.
Alex Yumashev
Our new Microsoft Teams app just passed Microsoft's certification and is live in the Teams Store: Jitbit Helpdesk Bot. Search "Jitbit" in the Teams app store and it's right there - no custom app uploads, no admin-center gymnastics.