Freshdesk vs HappyFox vs Jitbit

Freshdesk

You know how sometimes you just want your help desk to disappear into the background so you can focus on the real conversations? Freshdesk fits that vibe by offering design customization that lets you tweak colors, layouts, and branding so the ticket page feels like part of your own space, not a separate tool. It’s not about flashy bells and whistles; it’s about making the interface comfortable to use day in and day out.

On the workflow side, it maps out the little steps of a support issue without getting in your way. Automations handle routine things—like routing tickets, sending status updates, or tagging common questions—so you’re left with more time to actually respond thoughtfully. Third-party integrations pop in as a natural extension of your current setup, whether you’re pulling in knowledge bases, chat, or project management links. And with Single-Sign-On, your team doesn’t have to juggle multiple logins to get to the help desk. It’s a straightforward, workmanlike tool that blends into a busy support routine rather than shouting for attention.

HappyFox

You know how sometimes you just want your help desk to feel like it’s listening instead of barking orders at you. HappyFox slides into that space with a calm, practical setup: clean ticket queues, simple tagging, and a way to skim what happened last week without hunting through logs. It’s easy to pull in contact data, keep tickets organized, and pass things along to teammates without stepping on anyone’s toes. The interface encourages a steady rhythm—quick replies, useful automation, and a straightforward history so you can trace a conversation from first hello to final resolution.

Behind the scenes there’s some solid infrastructure you’ll actually notice when you need it. Import and Export APIs let you move data in and out without drama, which is handy when you’re migrating or reporting to another tool. Internationalization means the UI and messages can feel familiar no matter where you’re located. The Activity Dashboard gives you a pulse on what’s happening in real time—who’s working on what, what’s slipping, and where things stand. And if you’re wiring it into your own systems, there’s a REST API to scratch that itch, making it feasible to pull or push data as part of a broader workflow.

	Freshdesk	HappyFox	Jitbit
	Fully featured help desk app	Popular cloud based support app	Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
Pricing: 3 years / 5 agents	$17820	$5400	$3897
Pricing: 3 years / 10 agents	$35640	$10800	$8367
Active Directory	✅ Possible to authenticate users via SAML	✅ Only via ADFS/SAML	✅ Integration via a script for your server or ADFS and SAML
Activity Dashboard	✅ Dashboard offers an overview of your KPIs	✅ Realtime dashboards	✅ Live overview dashboard
Asset Management	❌	✅ Yes, software and hardware assets	✅ A complete asset management module tightly integrated into the rest of the app
Canned Responses	✅ Insert pre-formatted replies in responses	✅ Canned actions for frequent replies	✅ You can also assign canned responses to specific ticket categories if you need to
Community Forums	✅ Built-in forums on Garden plan or higher	✅ Forum included with higher plans	✅ Ideas Forum comes out of the box
Custom Fields	✅ Multiple types of custom fields, including dependant custom fields with various permission settings	✅ Custom ticket text-fields for managing additional data	✅ Many custom field types, including dependant fields. Various privacy options.
Custom Statuses	✅ You can easily add custom statuses in addition to the built-in ones	✅ Additional ticket statuses	✅ Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey	✅ CSATs are a part of Garden plan or higher	✅ Rating survey only on 'Enterprise' plan and higher	✅ Optional CSATs in email notifications and a report
Design Customization	✅ Complete customization of public facing pages	✅ Customizable customer-facing support portal only	✅ Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates	❌	✅ Customizable templates on all plans	✅ You are able to completely change a template for any notification type
Escalation	✅ Possible to set up with automation features	✅ Yes, manual and automatic	✅ Possible to set up various escalation scenarios via automation
Exchange Integration	❌	❌	✅ Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export	✅ Export tickets to CSV or Excel. Import via API.	✅ Export tickets only, import users only	✅ Import and Export tickets via CSV files
Internationalization	❌	✅ Multilingual	✅ Available in 16 different languages
ITIL Compliance	❌	❌	✅ Support for most ITIL processes
Knowledge Base	✅ Customizable knowledge base is a part on every plan	✅ Full self-service portal with FAQ	✅ Customizable Knowledge Base optimized for search engines
Live Chat	❌	✅ Separate sub-product	✅ A free live chat component in the web widget
Mobile Apps	✅ iOS and Android	✅ iOS and Android	✅ iOS and Android
Multi-channel support	✅ Email, social, web and phone	✅ Email, chat, social media + API	✅ Possible to add unlimited channels via integrations and API
On-premise Version	❌	❌	✅ A full on-premises version that runs on Windows Server
Reports and Analytics	✅ A lot of reports and analytics tools	✅ Yes, reports and exports	✅ 13 reports with an ability to build your own and to export everything to Excel
REST API	✅ Well documented APIs for every app feature	✅ Present	✅ API covers all the app features
Single-Sign-On	✅ SAML protocol is supported	✅ SAML	✅ SAML, Google login, Windows-integrated etc.
SLA Management	✅ Allows you to define SLA policies for various ticket priorities	✅ SLA groups and evaluation	✅ Full SLA automation via actions/triggers
Support Widget	✅ Comes with a widget for your site	✅ Ticket creation forms for websites	✅ Two different versions of a web widget
Third-party Integrations	✅ Has an app marketplace where you can get integrations as add-ons	✅ Impressive catalog of apps supported	✅ 30 native integrations and 500 more via Zapier
Ticket Collaboration	✅ Nested and linked tickets, shared ownership, field teams	✅ Real-time agent collision detection (on 'Enterprise' plan and higher)	✅ See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation	✅ Rich automation features	✅ Smart rules for workflow automation	✅ Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.