HappyFox vs Zoho Desk vs Jitbit

HappyFox

HappyFox is a popular cloud-based helpdesk app that handles tickets, asset management, knowledge base and live chat (as a paid add on). Like many other help desk solution it comes with "Smart rules" engine, canned responses, realtime reports etc. Can be used not just by support teams, but by HR, Marketing and other departments too.

Zoho Desk

Zoho Desk is great choice of a helpdesk app especially if you already use other Zoho apps. It comes with all the standard features and offers a great automation engine. Professional plan is used in the comparison.

HappyFox Zoho Desk Jitbit
Popular cloud based support app Good helpdesk app that tightly integrates with Zoho ecosystem Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
3 years / 5 agents
$5400
$1200
$3897
3 years / 10 agents
$10800
$2400
$8367
Active Directory ✔️
Only via ADFS/SAML
✔️
Integration via a script for your server or ADFS and SAML
Activity Dashboard ✔️
Realtime dashboards
✔️
Displays some performance metrics. Not customizable.
✔️
Live overview dashboard
Asset Management ✔️
Yes, software and hardware assets
✔️
A complete asset management module tightly integrated into the rest of the app
Canned Responses ✔️
Canned actions for frequent replies
✔️
It is called Macros and works the same way as canned responses.
✔️
You can also assign canned responses to specific ticket categories if you need to
Community Forums ✔️
Forum included with higher plans
✔️
Ideas Forum comes out of the box
Custom Fields ✔️
Custom ticket text-fields for managing additional data
✔️
Many custom field types, including dependant fields. Various privacy options.
Custom Statuses ✔️
Additional ticket statuses
✔️
Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey ✔️
Rating survey only on 'Enterprise' plan and higher
✔️
Optional CSATs in email notifications and a report
Design Customization ✔️
Customizable customer-facing support portal only
✔️
Allows you to use custom colors and logos
✔️
Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates ✔️
Customizable templates on all plans
✔️
YYou can customize the email content of each event
✔️
You are able to completely change a template for any notification type
Escalation ✔️
Yes, manual and automatic
✔️
Includes an ability to create automated SLAs and escalation
✔️
Possible to set up various escalation scenarios via automation
Exchange Integration ✔️
Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export ✔️
Export tickets only, import users only
✔️
Only export to CSV files
✔️
Import and Export tickets via CSV files
Internationalization ✔️
Multilingual
✔️
Available in 16 different languages
ITIL Compliance ✔️
Comes with ITIL workflows
✔️
Support for most ITIL processes
Knowledge Base ✔️
Full self-service portal with FAQ
✔️
Multi-brand customizable knowledge base
✔️
Customizable Knowledge Base optimized for search engines
Live Chat ✔️
Separate sub-product
✔️
A free live chat component in the web widget
Mobile Apps ✔️
iOS and Android
✔️
Offers apps for iOS and Android
✔️
iOS and Android
Multi-channel support ✔️
Email, chat, social media + API
✔️
Includes email, social media, live chat, etc.
✔️
Possible to add unlimited channels via integrations and API
On-premise Version ✔️
A full on-premise version that runs on Windows Server
Reports and Analytics ✔️
Yes, reports and exports
✔️
Allows creation of custom reports
✔️
13 reports with an ability to build your own and to export everything to Excel
REST API ✔️
Present
✔️
Fully featured API on all plans
✔️
API covers all the app features
Single-Sign-On ✔️
SAML
✔️
Most standard SSO options are available
✔️
SAML, Google login, Windows-integrated etc.
SLA Management ✔️
SLA groups and evaluation
✔️
Supports SAML
✔️
Full SLA automation via actions/triggers
Support Widget ✔️
Ticket creation forms for websites
✔️
Two different versions of a web widget
Third-party Integrations ✔️
Impressive catalog of apps supported
✔️
Many integrations, especially with the other Zoho apps
✔️
30 native integrations and 500 more via Zapier
Ticket Collaboration ✔️
Real-time agent collision detection (on 'Enterprise' plan and higher)
✔️
Light agents, side conversations and CCs and followers
✔️
See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation ✔️
Smart rules for workflow automation
✔️
A lot of automation options with a great editor
✔️
Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. It comes both as a hosted "SaaS" version and an on-premise version you can install on your own server.

SaaS version on-premise version

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