HappyFox vs Zoho Desk vs Jitbit

HappyFox

HappyFox is a versatile help desk software designed to streamline customer support and enhance team collaboration. With features like Active Directory and Single-Sign-On, organizations can easily manage user access while ensuring security across their systems. The platform supports multi-channel communication, allowing teams to handle inquiries from email, chat, and social media seamlessly, ensuring no customer request goes unanswered.

One of the standout aspects of HappyFox is its robust Activity Dashboard, which provides real-time insights into support operations. This analytical tool helps teams track performance metrics and optimize their workflows. Additionally, the inclusion of customizable features such as Custom Fields and Canned Responses empowers support agents to tailor their responses efficiently, improving overall customer satisfaction. With integrated Asset Management and a Knowledge Base, teams can easily track resources and provide clients with self-service options, further enhancing the support experience. HappyFox is an ideal solution for businesses aiming to improve their customer service processes while maintaining flexibility and efficiency.

Zoho Desk

Zoho Desk is a comprehensive help desk software designed to enhance customer support through its multi-channel capabilities and powerful automation features. With an intuitive Activity Dashboard, teams can efficiently monitor ongoing tickets and customer interactions in real-time, ensuring swift responses and improved service levels. The platform also supports Ticket Collaboration, allowing team members to work together seamlessly on complex customer issues, which enhances problem resolution and boosts customer satisfaction.

One of the standout features of Zoho Desk is its robust Knowledge Base, which empowers customers to find answers independently, reducing the volume of incoming queries. Coupled with Canned Responses, support agents can respond to common questions quickly, streamlining workflows and improving response times. The platform's flexible Design Customization options allow businesses to tailor the interface to align with their brand identity, while Email Notification Templates ensure that customers receive timely updates on their inquiries. With features like SLA Management and Reports and Analytics, organizations can effectively monitor service performance, driving continuous improvement in their support operations.

HappyFox Zoho Desk Jitbit
Popular cloud based support app Good helpdesk app that tightly integrates with Zoho ecosystem Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
Pricing:
3 years / 5 agents
$5400
$1200
$3897
Pricing:
3 years / 10 agents
$10800
$2400
$8367
Active Directory Only via ADFS/SAML Integration via a script for your server or ADFS and SAML
Activity Dashboard Realtime dashboards Displays some performance metrics. Not customizable. Live overview dashboard
Asset Management Yes, software and hardware assets A complete asset management module tightly integrated into the rest of the app
Canned Responses Canned actions for frequent replies It is called Macros and works the same way as canned responses. You can also assign canned responses to specific ticket categories if you need to
Community Forums Forum included with higher plans Ideas Forum comes out of the box
Custom Fields Custom ticket text-fields for managing additional data Many custom field types, including dependant fields. Various privacy options.
Custom Statuses Additional ticket statuses Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey Rating survey only on 'Enterprise' plan and higher Optional CSATs in email notifications and a report
Design Customization Customizable customer-facing support portal only Allows you to use custom colors and logos Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates Customizable templates on all plans YYou can customize the email content of each event You are able to completely change a template for any notification type
Escalation Yes, manual and automatic Includes an ability to create automated SLAs and escalation Possible to set up various escalation scenarios via automation
Exchange Integration Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export Export tickets only, import users only Only export to CSV files Import and Export tickets via CSV files
Internationalization Multilingual Available in 16 different languages
ITIL Compliance Comes with ITIL workflows Support for most ITIL processes
Knowledge Base Full self-service portal with FAQ Multi-brand customizable knowledge base Customizable Knowledge Base optimized for search engines
Live Chat Separate sub-product A free live chat component in the web widget
Mobile Apps iOS and Android Offers apps for iOS and Android iOS and Android
Multi-channel support Email, chat, social media + API Includes email, social media, live chat, etc. Possible to add unlimited channels via integrations and API
On-premise Version A full on-premises version that runs on Windows Server
Reports and Analytics Yes, reports and exports Allows creation of custom reports 13 reports with an ability to build your own and to export everything to Excel
REST API Present Fully featured API on all plans API covers all the app features
Single-Sign-On SAML Most standard SSO options are available SAML, Google login, Windows-integrated etc.
SLA Management SLA groups and evaluation Supports SAML Full SLA automation via actions/triggers
Support Widget Ticket creation forms for websites Two different versions of a web widget
Third-party Integrations Impressive catalog of apps supported Many integrations, especially with the other Zoho apps 30 native integrations and 500 more via Zapier
Ticket Collaboration Real-time agent collision detection (on 'Enterprise' plan and higher) Light agents, side conversations and CCs and followers See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation Smart rules for workflow automation A lot of automation options with a great editor Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.