HappyFox vs Jira Service Desk vs Jitbit

HappyFox

HappyFox is a popular cloud-based helpdesk app that handles tickets, asset management, knowledge base and live chat (as a paid add on). Like many other help desk solution it comes with "Smart rules" engine, canned responses, realtime reports etc. Can be used not just by support teams, but by HR, Marketing and other departments too.

Jira Service Desk

Jira Service Desk is a very sophisticated help desk apps for a reasonable price. If you have complex business process and SLAs and need a high customization level Jira is a good pick for you. It allows you to change how most of the things work to make it suit your needs. However, it obviously has a bigger learning curve than most others. One of the few apps that offer an on-premise version. Standard plan was used in the comparison.

HappyFox Jira Service Desk Jitbit
Popular cloud based support app Customize everything to suit your needs Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
3 years / 5 agents
$5400
$6000
$3897
3 years / 10 agents
$10800
$12000
$8367
Active Directory ✔️
Only via ADFS/SAML
✔️
Not on the SaaS version
✔️
Integration via a script for your server or ADFS and SAML
Activity Dashboard ✔️
Realtime dashboards
✔️
Ability to create custom dashboards
✔️
Live overview dashboard
Asset Management ✔️
Yes, software and hardware assets
✔️
A complete asset management module tightly integrated into the rest of the app
Canned Responses ✔️
Canned actions for frequent replies
✔️
You can also assign canned responses to specific ticket categories if you need to
Community Forums ✔️
Forum included with higher plans
✔️
Ideas Forum comes out of the box
Custom Fields ✔️
Custom ticket text-fields for managing additional data
✔️
Various custom field options
✔️
Many custom field types, including dependant fields. Various privacy options.
Custom Statuses ✔️
Additional ticket statuses
✔️
You can create custom statuses and customize how your customers see them
✔️
Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey ✔️
Rating survey only on 'Enterprise' plan and higher
✔️
CSATs come out of the box along with the nessesary reports
✔️
Optional CSATs in email notifications and a report
Design Customization ✔️
Customizable customer-facing support portal only
✔️
Customize colors and upload a logo. No custom CSS or JS
✔️
Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates ✔️
Customizable templates on all plans
✔️
A lot of template settings and customization
✔️
You are able to completely change a template for any notification type
Escalation ✔️
Yes, manual and automatic
✔️
Multiple ways to set up a ticket escalation
✔️
Possible to set up various escalation scenarios via automation
Exchange Integration ✔️
Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export ✔️
Export tickets only, import users only
✔️
Import and export to CSV or JSON
✔️
Import and Export tickets via CSV files
Internationalization ✔️
Multilingual
✔️
Translate email templates and field names
✔️
Available in 16 different languages
ITIL Compliance ✔️
Jira is ITIL certified
✔️
Support for most ITIL processes
Knowledge Base ✔️
Full self-service portal with FAQ
✔️
Full-featured and searchable customer self-service portal
✔️
Customizable Knowledge Base optimized for search engines
Live Chat ✔️
Separate sub-product
✔️
A free live chat component in the web widget
Mobile Apps ✔️
iOS and Android
✔️
Great mobile apps for all platforms
✔️
iOS and Android
Multi-channel support ✔️
Email, chat, social media + API
✔️
Possible to add unlimited channels via integrations and API
On-premise Version ✔️
Comes with an installable version built on Java
✔️
A full on-premise version that runs on Windows Server
Reports and Analytics ✔️
Yes, reports and exports
✔️
Ability to built custom reports
✔️
13 reports with an ability to build your own and to export everything to Excel
REST API ✔️
Present
✔️
Complete API with oAuth
✔️
API covers all the app features
Single-Sign-On ✔️
SAML
✔️
SAML, Google login, Windows-integrated etc.
SLA Management ✔️
SLA groups and evaluation
✔️
SLA support out of the box
✔️
Full SLA automation via actions/triggers
Support Widget ✔️
Ticket creation forms for websites
✔️
Web widget for your site
✔️
Two different versions of a web widget
Third-party Integrations ✔️
Impressive catalog of apps supported
✔️
Marketplace with hundreds of apps, paid and free
✔️
30 native integrations and 500 more via Zapier
Ticket Collaboration ✔️
Real-time agent collision detection (on 'Enterprise' plan and higher)
✔️
See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation ✔️
Smart rules for workflow automation
✔️
Support for simple WHEN/IF/THEN logic
✔️
Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. It comes both as a hosted "SaaS" version and an on-premise version you can install on your own server.

SaaS version on-premise version

Check out other comparisons

Freshdesk vs. Groove vs. Jitbit
Freshdesk vs. HappyFox vs. Jitbit
Freshdesk vs. Helpscout vs. Jitbit
Freshdesk vs. Jira Service Desk vs. Jitbit
Freshdesk vs. LiveAgent vs. Jitbit
Freshdesk vs. ServiceNow vs. Jitbit
Freshdesk vs. Zendesk vs. Jitbit
Freshdesk vs. Zoho Desk vs. Jitbit
Groove vs. HappyFox vs. Jitbit
Groove vs. Helpscout vs. Jitbit
Groove vs. Jira Service Desk vs. Jitbit
Groove vs. LiveAgent vs. Jitbit
Groove vs. ServiceNow vs. Jitbit
Groove vs. Zendesk vs. Jitbit
Groove vs. Zoho Desk vs. Jitbit
HappyFox vs. Helpscout vs. Jitbit
HappyFox vs. Jira Service Desk vs. Jitbit
HappyFox vs. LiveAgent vs. Jitbit
HappyFox vs. ServiceNow vs. Jitbit
HappyFox vs. Zendesk vs. Jitbit
HappyFox vs. Zoho Desk vs. Jitbit
Helpscout vs. Jira Service Desk vs. Jitbit
Helpscout vs. LiveAgent vs. Jitbit
Helpscout vs. ServiceNow vs. Jitbit
Helpscout vs. Zendesk vs. Jitbit
Helpscout vs. Zoho Desk vs. Jitbit
Jira Service Desk vs. LiveAgent vs. Jitbit
Jira Service Desk vs. ServiceNow vs. Jitbit
Jira Service Desk vs. Zendesk vs. Jitbit
Jira Service Desk vs. Zoho Desk vs. Jitbit
LiveAgent vs. ServiceNow vs. Jitbit
LiveAgent vs. Zendesk vs. Jitbit
LiveAgent vs. Zoho Desk vs. Jitbit
ServiceNow vs. Zendesk vs. Jitbit
ServiceNow vs. Zoho Desk vs. Jitbit
Zendesk vs. Zoho Desk vs. Jitbit