HappyFox vs LiveAgent vs Jitbit

HappyFox

HappyFox is a popular cloud-based helpdesk app that handles tickets, asset management, knowledge base and live chat (as a paid add on). Like many other help desk solution it comes with "Smart rules" engine, canned responses, realtime reports etc. Can be used not just by support teams, but by HR, Marketing and other departments too.

LiveAgent

LiveAgent is multichannel support suite built in Slovenia. It combines chat and ticketing system. One of the very few that is offered as an on-premises version too.

HappyFox LiveAgent Jitbit
Popular cloud based support app Powerful support suite with ticketing and chat Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
3 years / 5 agents
$5400
$5220
$3897
3 years / 10 agents
$10800
$10440
$8367
Active Directory ✔️
Only via ADFS/SAML
✔️
AD catalog integration, but no Windows-integrated authentication
✔️
Integration via a script for your server or ADFS and SAML
Activity Dashboard ✔️
Realtime dashboards
✔️
There's a dashboard report, but it's not live-updated
✔️
Live overview dashboard
Asset Management ✔️
Yes, software and hardware assets
✔️
A complete asset management module tightly integrated into the rest of the app
Canned Responses ✔️
Canned actions for frequent replies
✔️
'Canned answers' are available on the $15/mo/user plan
✔️
You can also assign canned responses to specific ticket categories if you need to
Community Forums ✔️
Forum included with higher plans
✔️
Customer forum is included with all plans
✔️
Ideas Forum comes out of the box
Custom Fields ✔️
Custom ticket text-fields for managing additional data
✔️
Multiple custom field types available
✔️
Many custom field types, including dependant fields. Various privacy options.
Custom Statuses ✔️
Additional ticket statuses
✔️
Custom statuses are available, but no permission control
✔️
Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey ✔️
Rating survey only on 'Enterprise' plan and higher
✔️
For chats only
✔️
Optional CSATs in email notifications and a report
Design Customization ✔️
Customizable customer-facing support portal only
✔️
You can customize customer portal and knowledge base but not the ticketing system
✔️
Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates ✔️
Customizable templates on all plans
✔️
Editing email templates available on paid plans only
✔️
You are able to completely change a template for any notification type
Escalation ✔️
Yes, manual and automatic
✔️
Escalating manually or via routing rules
✔️
Possible to set up various escalation scenarios via automation
Exchange Integration ✔️
IMAP only
✔️
Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export ✔️
Export tickets only, import users only
✔️
Tickets CSV export, users CSV import
✔️
Import and Export tickets via CSV files
Internationalization ✔️
Multilingual
✔️
Yes, with the ability to add custom languages
✔️
Available in 16 different languages
ITIL Compliance ✔️
Yes
✔️
Support for most ITIL processes
Knowledge Base ✔️
Full self-service portal with FAQ
✔️
Knowledge Base and customer portal
✔️
Customizable Knowledge Base optimized for search engines
Live Chat ✔️
Separate sub-product
✔️
Live chat button is included
✔️
A free live chat component in the web widget
Mobile Apps ✔️
iOS and Android
✔️
Both iOS and Android
✔️
iOS and Android
Multi-channel support ✔️
Email, chat, social media + API
✔️
Email, chat, social networks
✔️
Possible to add unlimited channels via integrations and API
On-premise Version ✔️
Downloadable license available
✔️
A full on-premise version that runs on Windows Server
Reports and Analytics ✔️
Yes, reports and exports
✔️
Multiple reports and analytics included
✔️
13 reports with an ability to build your own and to export everything to Excel
REST API ✔️
Present
✔️
API covers all the app features
✔️
API covers all the app features
Single-Sign-On ✔️
SAML
✔️
Custom-built PHP solution
✔️
SAML, Google login, Windows-integrated etc.
SLA Management ✔️
SLA groups and evaluation
✔️
Full SLA management
✔️
Full SLA automation via actions/triggers
Support Widget ✔️
Ticket creation forms for websites
✔️
Chat widget for websites
✔️
Two different versions of a web widget
Third-party Integrations ✔️
Impressive catalog of apps supported
✔️
API and Integrations on $15/mo/user plan and higher
✔️
30 native integrations and 500 more via Zapier
Ticket Collaboration ✔️
Real-time agent collision detection (on 'Enterprise' plan and higher)
✔️
Reply-history, CC
✔️
See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation ✔️
Smart rules for workflow automation
✔️
Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. It comes both as a hosted "SaaS" version and an on-premise version you can install on your own server.

SaaS version on-premise version

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