HappyFox vs LiveAgent vs Jitbit


HappyFox is a popular cloud-based helpdesk app that handles tickets, asset management, knowledge base and live chat (as a paid add on). Like many other help desk solution it comes with "Smart rules" engine, canned responses, realtime reports etc. Can be used not just by support teams, but by HR, Marketing and other departments too.


LiveAgent is multichannel support suite built in Slovenia. It combines chat and ticketing system. One of the very few that is offered as an on-premises version too.

HappyFox LiveAgent Jitbit
Popular cloud based support app Powerful support suite with ticketing and chat Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
3 years / 5 agents
3 years / 10 agents
Active Directory ✔️
Only via ADFS/SAML
AD catalog integration, but no Windows-integrated authentication
Integration via a script for your server or ADFS and SAML
Activity Dashboard ✔️
Realtime dashboards
There's a dashboard report, but it's not live-updated
Live overview dashboard
Asset Management ✔️
Yes, software and hardware assets
A complete asset management module tightly integrated into the rest of the app
Canned Responses ✔️
Canned actions for frequent replies
'Canned answers' are available on the $15/mo/user plan
You can also assign canned responses to specific ticket categories if you need to
Community Forums ✔️
Forum included with higher plans
Customer forum is included with all plans
Ideas Forum comes out of the box
Custom Fields ✔️
Custom ticket text-fields for managing additional data
Multiple custom field types available
Many custom field types, including dependant fields. Various privacy options.
Custom Statuses ✔️
Additional ticket statuses
Custom statuses are available, but no permission control
Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey ✔️
Rating survey only on 'Enterprise' plan and higher
For chats only
Optional CSATs in email notifications and a report
Design Customization ✔️
Customizable customer-facing support portal only
You can customize customer portal and knowledge base but not the ticketing system
Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates ✔️
Customizable templates on all plans
Editing email templates available on paid plans only
You are able to completely change a template for any notification type
Escalation ✔️
Yes, manual and automatic
Escalating manually or via routing rules
Possible to set up various escalation scenarios via automation
Exchange Integration ✔️
IMAP only
Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export ✔️
Export tickets only, import users only
Tickets CSV export, users CSV import
Import and Export tickets via CSV files
Internationalization ✔️
Yes, with the ability to add custom languages
Available in 16 different languages
ITIL Compliance ✔️
Support for most ITIL processes
Knowledge Base ✔️
Full self-service portal with FAQ
Knowledge Base and customer portal
Customizable Knowledge Base optimized for search engines
Live Chat ✔️
Separate sub-product
Live chat button is included
A free live chat component in the web widget
Mobile Apps ✔️
iOS and Android
Both iOS and Android
iOS and Android
Multi-channel support ✔️
Email, chat, social media + API
Email, chat, social networks
Possible to add unlimited channels via integrations and API
On-premise Version ✔️
Downloadable license available
On-premises Version ✔️
A full on-premises version that runs on Windows Server
Reports and Analytics ✔️
Yes, reports and exports
Multiple reports and analytics included
13 reports with an ability to build your own and to export everything to Excel
API covers all the app features
API covers all the app features
Single-Sign-On ✔️
Custom-built PHP solution
SAML, Google login, Windows-integrated etc.
SLA Management ✔️
SLA groups and evaluation
Full SLA management
Full SLA automation via actions/triggers
Support Widget ✔️
Ticket creation forms for websites
Chat widget for websites
Two different versions of a web widget
Third-party Integrations ✔️
Impressive catalog of apps supported
API and Integrations on $15/mo/user plan and higher
30 native integrations and 500 more via Zapier
Ticket Collaboration ✔️
Real-time agent collision detection (on 'Enterprise' plan and higher)
Reply-history, CC
See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation ✔️
Smart rules for workflow automation
Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.

SaaS version on-premises version

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