HappyFox vs Jira Service Desk vs Jitbit

HappyFox

You ever wish your help desk could just read your mind a little? HappyFox feels like that in a practical, everyday way. It organizes tickets with clean stacks of info and a simple flow for triage, so you see what matters without digging through clutter. Custom Fields let you tailor each ticket so you’re not hunting for the right data later—tags, priority, product lines, whatever fits your workflow. It’s the kind of thing you notice after you’ve set it up and realize you’re not juggling a dozen spreadsheets anymore.

Behind the scenes, it handles the boring stuff with a quiet reliability. Email Notification Templates mean you’re not reinventing the message for every update; you can keep customers in the loop with consistent wording, while still leaving room for a personal touch. Canned Responses are a lifesaver when you’re answering the same questions over and over, letting you drop in a ready-to-go reply and tweak as needed. And if a ticket needs a second pair of eyes, Escalation gives you a clean path to bring in the right folks without chaos. It doesn’t shout about itself, it just keeps the support train running smoothly.

Jira Service Desk

You know that moment when a ticket lands in your inbox and you just want to know what happened before you even click “open”? Jira Service Desk sits in that space by tying together issues, conversations, and a knowledge base so you can trace back what was asked, what’s been done, and what still needs a answer. It’s built around the idea of keeping everything in one place, with tickets that evolve as people add notes, links, and updates. The result is a flow that feels a little calmer than juggling a bunch of tabs and spreadsheets.

A lot of the day-to-day stuff hinges on cues from your fields, so you can tailor things with Custom Fields to match the details your team actually cares about. Reports and Analytics help you get a read on response times, workload, and trends without digging through messy exports. When you need to bring in information from outside, Import and Export keep the data moving in and out, so you can archive conversations or migrate tickets without losing context. It’s not flashy, just a practical set of tools that sticks to the basics and helps you stay organized.

	HappyFox	Jira Service Desk	Jitbit
	Popular cloud based support app	Customize everything to suit your needs	Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
Pricing: 3 years / 5 agents	$5400	$6000	$3897
Pricing: 3 years / 10 agents	$10800	$12000	$8367
Active Directory	✅ Only via ADFS/SAML	✅ Not on the SaaS version	✅ Integration via a script for your server or ADFS and SAML
Activity Dashboard	✅ Realtime dashboards	✅ Ability to create custom dashboards	✅ Live overview dashboard
Asset Management	✅ Yes, software and hardware assets	❌	✅ A complete asset management module tightly integrated into the rest of the app
Canned Responses	✅ Canned actions for frequent replies	❌	✅ You can also assign canned responses to specific ticket categories if you need to
Community Forums	✅ Forum included with higher plans	❌	✅ Ideas Forum comes out of the box
Custom Fields	✅ Custom ticket text-fields for managing additional data	✅ Various custom field options	✅ Many custom field types, including dependant fields. Various privacy options.
Custom Statuses	✅ Additional ticket statuses	✅ You can create custom statuses and customize how your customers see them	✅ Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey	✅ Rating survey only on 'Enterprise' plan and higher	✅ CSATs come out of the box along with the nessesary reports	✅ Optional CSATs in email notifications and a report
Design Customization	✅ Customizable customer-facing support portal only	✅ Customize colors and upload a logo. No custom CSS or JS	✅ Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates	✅ Customizable templates on all plans	✅ A lot of template settings and customization	✅ You are able to completely change a template for any notification type
Escalation	✅ Yes, manual and automatic	✅ Multiple ways to set up a ticket escalation	✅ Possible to set up various escalation scenarios via automation
Exchange Integration	❌	❌	✅ Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export	✅ Export tickets only, import users only	✅ Import and export to CSV or JSON	✅ Import and Export tickets via CSV files
Internationalization	✅ Multilingual	✅ Translate email templates and field names	✅ Available in 16 different languages
ITIL Compliance	❌	✅ Jira is ITIL certified	✅ Support for most ITIL processes
Knowledge Base	✅ Full self-service portal with FAQ	✅ Full-featured and searchable customer self-service portal	✅ Customizable Knowledge Base optimized for search engines
Live Chat	✅ Separate sub-product	❌	✅ A free live chat component in the web widget
Mobile Apps	✅ iOS and Android	✅ Great mobile apps for all platforms	✅ iOS and Android
Multi-channel support	✅ Email, chat, social media + API	❌	✅ Possible to add unlimited channels via integrations and API
On-premise Version	❌	✅ Comes with an installable version built on Java	✅ A full on-premises version that runs on Windows Server
Reports and Analytics	✅ Yes, reports and exports	✅ Ability to built custom reports	✅ 13 reports with an ability to build your own and to export everything to Excel
REST API	✅ Present	✅ Complete API with oAuth	✅ API covers all the app features
Single-Sign-On	✅ SAML	❌	✅ SAML, Google login, Windows-integrated etc.
SLA Management	✅ SLA groups and evaluation	✅ SLA support out of the box	✅ Full SLA automation via actions/triggers
Support Widget	✅ Ticket creation forms for websites	✅ Web widget for your site	✅ Two different versions of a web widget
Third-party Integrations	✅ Impressive catalog of apps supported	✅ Marketplace with hundreds of apps, paid and free	✅ 30 native integrations and 500 more via Zapier
Ticket Collaboration	✅ Real-time agent collision detection (on 'Enterprise' plan and higher)	❌	✅ See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation	✅ Smart rules for workflow automation	✅ Support for simple WHEN/IF/THEN logic	✅ Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.