HappyFox vs Zoho Desk vs Jitbit

HappyFox

You know how you end up juggling a dozen little tools to actually keep support moving? HappyFox feels like it’s one of those things you only notice when it’s doing its quiet, behind-the-scenes work. It pulls together tickets from email and chat, and then you can see what’s happening across the board without hunting for threads in separate apps. It’s not flashy, but the layout makes it easy to skim what’s urgent, what’s waiting on a customer, and what someone is working on right now.

The real appeal lands where you customize without breaking the flow. Custom Fields let you add the exact bits you need for your team—like order numbers, customer tiers, or device details—so each ticket carries the right context. Third-party Integrations feel practical rather than invasive, letting you drop data in from pages and apps you already use. And with Workflow Automation, you can set up simple if-this-then-that rules to move tickets along, tag things, or alert teammates, which cuts down on repetitive steps. The Activity Dashboard stacks it all up in one place, so it’s easier to see what happened, what’s happening, and what to tackle next.

Zoho Desk

You know that feeling when a ticket lands in your inbox and suddenly it all makes sense? Zoho Desk is the kind of help desk that keeps things moving without turning into a maze. It centers on Workflow Automation, so routine steps—like triaging, assigning, and nudging teammates—happen on their own, leaving you with a little more room to breathe and actually fix the issue. It’s not about flashy tricks; it’s about predictable sequences that you can tune as you go, so the backlog doesn’t grow wild.

When things need a second pair of eyes, the Escalation tools kick in without you chasing people down. You set the rules, and the system flags or routes tickets to the right hands, so responses stay timely. SLA Management is built in to help keep promises without micromanaging everyone’s day, giving you clear timelines and reminders. And it doesn’t stop at one channel: Multi-channel support means you can catch requests coming in from email, chat, social, or your website, all in one place. It feels more like a collaborative space than a ticketing system, which is exactly what you want when you’re juggling a few different issues at once.

	HappyFox	Zoho Desk	Jitbit
	Popular cloud based support app	Good helpdesk app that tightly integrates with Zoho ecosystem	Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
Pricing: 3 years / 5 agents	$5400	$1200	$3897
Pricing: 3 years / 10 agents	$10800	$2400	$8367
Active Directory	✅ Only via ADFS/SAML	❌	✅ Integration via a script for your server or ADFS and SAML
Activity Dashboard	✅ Realtime dashboards	✅ Displays some performance metrics. Not customizable.	✅ Live overview dashboard
Asset Management	✅ Yes, software and hardware assets	❌	✅ A complete asset management module tightly integrated into the rest of the app
Canned Responses	✅ Canned actions for frequent replies	✅ It is called Macros and works the same way as canned responses.	✅ You can also assign canned responses to specific ticket categories if you need to
Community Forums	✅ Forum included with higher plans	❌	✅ Ideas Forum comes out of the box
Custom Fields	✅ Custom ticket text-fields for managing additional data	❌	✅ Many custom field types, including dependant fields. Various privacy options.
Custom Statuses	✅ Additional ticket statuses	❌	✅ Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey	✅ Rating survey only on 'Enterprise' plan and higher	❌	✅ Optional CSATs in email notifications and a report
Design Customization	✅ Customizable customer-facing support portal only	✅ Allows you to use custom colors and logos	✅ Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates	✅ Customizable templates on all plans	✅ YYou can customize the email content of each event	✅ You are able to completely change a template for any notification type
Escalation	✅ Yes, manual and automatic	✅ Includes an ability to create automated SLAs and escalation	✅ Possible to set up various escalation scenarios via automation
Exchange Integration	❌	❌	✅ Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export	✅ Export tickets only, import users only	✅ Only export to CSV files	✅ Import and Export tickets via CSV files
Internationalization	✅ Multilingual	❌	✅ Available in 16 different languages
ITIL Compliance	❌	✅ Comes with ITIL workflows	✅ Support for most ITIL processes
Knowledge Base	✅ Full self-service portal with FAQ	✅ Multi-brand customizable knowledge base	✅ Customizable Knowledge Base optimized for search engines
Live Chat	✅ Separate sub-product	❌	✅ A free live chat component in the web widget
Mobile Apps	✅ iOS and Android	✅ Offers apps for iOS and Android	✅ iOS and Android
Multi-channel support	✅ Email, chat, social media + API	✅ Includes email, social media, live chat, etc.	✅ Possible to add unlimited channels via integrations and API
On-premise Version	❌	❌	✅ A full on-premises version that runs on Windows Server
Reports and Analytics	✅ Yes, reports and exports	✅ Allows creation of custom reports	✅ 13 reports with an ability to build your own and to export everything to Excel
REST API	✅ Present	✅ Fully featured API on all plans	✅ API covers all the app features
Single-Sign-On	✅ SAML	✅ Most standard SSO options are available	✅ SAML, Google login, Windows-integrated etc.
SLA Management	✅ SLA groups and evaluation	✅ Supports SAML	✅ Full SLA automation via actions/triggers
Support Widget	✅ Ticket creation forms for websites	❌	✅ Two different versions of a web widget
Third-party Integrations	✅ Impressive catalog of apps supported	✅ Many integrations, especially with the other Zoho apps	✅ 30 native integrations and 500 more via Zapier
Ticket Collaboration	✅ Real-time agent collision detection (on 'Enterprise' plan and higher)	✅ Light agents, side conversations and CCs and followers	✅ See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation	✅ Smart rules for workflow automation	✅ A lot of automation options with a great editor	✅ Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.