SaaS Help Desk » Hosted HelpDesk on a Custom Domain

Hosted HelpDesk on a Custom Domain

By default your hosted help desk will have an URL like this: "".

But you can also use a custom domain name for your helpdesk, like this: "".

Note that you can only use a subdomain. Just "" will not work.

To set up a custom domain for your helpdesk follow these steps:

  1. Log in to your hosted helpdesk and set up a custom domain in "Administrator - General settings".
  2. Adjust your domain's DNS settings (in your registrars control panel). Add a CNAME record, that will point to the following hostname: (replace "example" with your helpdesk URL)
  3. You might want to add a test record to your local "hosts" file that points to our IP address and test everything before actually editing your DNS zone.

You're all set now. Restart your browser and start using the helpdesk under a custom domain name. Someitmes you might need to wait until the DNS changes propagate across the Internet, this can take from 1-2 hours up to two days (rarely).

SSL (HTTPS) on a custom domain

If you want to use HTTPS with your custom domain, you will need to provide us with your own SSL-certificate, because our own SSL is valid for "*" names only. Simply contact our support and send us your certificate (a password-protected .pfx-file) so we can install it on our servers. We can optionally generate a CSR (certificate request) for you if your SSL-provider requires it.

We use a technology called SNI SSL (Server Name Indication) to make this possible, SNI is supported by all modern browsers (IE, Opera, Chrome, Firefox, Safari). But please be aware that some older browsers like Internet Explorer 6.0 on Windows XP may not fully support it, they will show you an "invalid certificate" warning, but the Helpdesk application will remain fully functional, there is nothing to be worried about. To get started with SSL simply set up a custom domain and contact our support.

Last updated: 11/30/2018 more SaaS Help Desk whitepapers Hosted HelpDesk on a Custom Domain

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