SaaS Help Desk Whitepapers
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9 reasons to choose a Hosted Helpdesk
The top reasons why you should choose a hosted (saas) helpdesk app over a self-hosted solution
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Zendesk vs. Jitbit
Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
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Freshdesk vs. Jitbit
Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
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What are "agents" in Helpdesk
Agents (AKA technicians or techs) is a common term in help desk software used to describe a person, who can handle tickets.
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What is SaaS
"SaaS" stands for "software as a service". Learn why everyone's going crazy about it.
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Where is Jitbit Helpdesk hosted?
Curious where do we host the virtual cloud servers for our helpdesk? Read this article to learn about our cloud architecture.
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Looking For a Zendesk Alternative?
An article explaining why Jitbit's hosted help desk is a great alternative to Zendesk. Download the free trial today.
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Active Directory Authentication in SaaS Help Desk
Authenticate SaaS help desk users against Microsoft Active Directory (Single Sign On)
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Android helpdesk
We're excited to announce the release a FREE Adnroid client for JItbit Helpdesk. Learn more here.
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Cloud based Support Ticket System
A preview of a cloud based support ticket system offered by Jitbit
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Cloud Help Desk
Cloud SaaS help desk app - learn more about our architecture, our datacenters, cloud hosting and backup strategy!
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Cloud Help-Desk & CDN
Jitbit Cloud Helpdesk is distributed. The data is served to you from the closest datacenter. Learn more...
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Hosted HelpDesk on a Custom Domain
You can have our hosted help desk application on your own domain, like "support.company.com". Just add a DNS record, here's how
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SaaS Help Desk email account and more...
When you sign up to our hosted helpdesk software app - you get a FREE email address to use for your support. Jitbit Hosted Helpdesk - the cheapest helpdesk app to track your tickets.
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Hosted Help Desk Backups via FTP
Considering a SaaS help desk solution but want to physically own a copy of you data? We have this option!
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Helpdesk Software for Schools
The best HelpDesk software for schools, free 2 months trial (extendable)
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Help Desk Productivity Features
An overview of Jitbit Helpdesk productivity features
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HIPAA Compliant Helpdesk Software
Jitbit Helpdesk is a fully HIPAA compliant helpdesk app. Discover the details below
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Hosted Help Desk Authentication API
Jitbit help desk software offers single sign-on integration with your apps and websites. Read about our Authentication API.
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What Makes a Good Hosted Ticketing System?
The key features one should be looking for in a hosted help desk such as Jitbit's.
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iPhone Helpdesk
Jitbit's iPhone helpdesk allows iPhone users to deal with customer issues wherever they are.
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Mobile Help Desk
Mobile help desk app - works on all smartphones & tablets: iOS, Android, Blackberry, Windows Mobile. Free trial version.
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Online Help Desk Software
"Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.
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Online Ticketing System Benefits
The customer service experience on the Online Ticketing Support System will reflect the best on you and your business.
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OTRS Alternative: OTRS vs Jitbit Helpdesk
Jitbit is a great OTRS alternative if you want an easy-to-use solution
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Jitbit Security and Privacy FAQ
Frequently asked privacy and security questions
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SaaS Help Desk Backup Policy
Saas help desk backup policy - cloud backup system
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Configuring Helpdesk for Google Apps SAML
Configuring Jitbit Helpdesk to work with SAML 2.0 and Google Apps
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Helpdesk Single-Sign-On via SAML
Jitbit Helpdesk supports single sign-on via SAML, here's how you configure it -
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SLA and Help Desk Automation
Jitbit Helpdesk comes with a powerful "automation engine" that allows SLA management, workflow tuning etc. Read more about it here.
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Jitbit SLA policy
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An Appealing SMS Help Desk Solution That works for All
Jitbit's highly customizable SMS help desk solution streamlines and simplifies the support process and affords customers outstanding convenience.
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Helpdesk API
Web-based REST API for Jitbit Help Desk software app: docs, specs, code samples and description
more SaaS Help Desk whitepapers...