SaaS Help Desk whitepapers

Jitbit SDLC policy

The purpose of this Business Continuity Plan (BCP) is to outline the procedures and strategies Jitbit will implement to ensure the continuity of its critical services

Jitbit penetration test policy

The top reasons why you should choose a hosted (saas) helpdesk app over a self-hosted solution

"SaaS" stands for "software as a service". Learn why everyone's going crazy about it.

We're excited to announce the release a FREE Adnroid client for JItbit Helpdesk. Learn more here.

Saas help desk backup policy - cloud backup system

A preview of a cloud based support ticket system offered by Jitbit

You can have our hosted help desk application on your own domain, like "support.company.com". Just add a DNS record, here's how

Considering a SaaS help desk solution but want to physically own a copy of you data? We have this option!

Jitbit's iPhone helpdesk allows iPhone users to deal with customer issues wherever they are.

Mobile help desk app - works on all smartphones & tablets: iOS, Android, Blackberry, Windows Mobile. Free trial version.

Jitbit Helpdesk comes with a powerful "automation engine" that allows SLA management, workflow tuning etc. Read more about it here.

Curious where do we host the virtual cloud servers for our helpdesk? Read this article to learn about our cloud architecture.

An article explaining why Jitbit's hosted help desk is a great alternative to Zendesk. Download the free trial today.

Agents (AKA technicians or techs) is a common term in help desk software used to describe a person, who can handle tickets.

Jitbit's highly customizable SMS help desk solution streamlines and simplifies the support process and affords customers outstanding convenience.

Configuring Jitbit Helpdesk to work with SAML 2.0 and Google Apps

Frequently asked privacy and security questions

"Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.

The key features one should be looking for in a hosted help desk such as Jitbit's.

The best HelpDesk software for schools, free 2 months trial (extendable)

Jitbit Cloud Helpdesk is distributed. The data is served to you from the closest datacenter. Learn more...

Jitbit Helpdesk supports single sign-on via SAML, here's how you configure it -

The customer service experience on the Online Ticketing Support System will reflect the best on you and your business.

Jitbit help desk software offers single sign-on integration with your apps and websites. Read about our Authentication API.

Jitbit Helpdesk is a fully HIPAA compliant helpdesk app. Discover the details below

When you sign up to our hosted helpdesk software app - you get a FREE email address to use for your support. Jitbit Hosted Helpdesk - the cheapest helpdesk app to track your tickets.

Cloud SaaS help desk app - learn more about our architecture, our datacenters, cloud hosting and backup strategy!

Explore Jitbit Helpdesk's new AI features through real-world scenarios. Discover how automatic responses, enhanced article suggestions, ticket summarization, reply improvement, and custom prompts can revolutionize your support tasks. Get started with enabling these features and look forward to upcoming enhancements.

Authenticate SaaS help desk users against Microsoft Active Directory (Single Sign On)