SaaS Help Desk Whitepapers

• 9 reasons to choose a Hosted Helpdesk
  The top reasons why you should choose a hosted (saas) helpdesk app over a self-hosted solution
• Zendesk vs. Jitbit
  Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
• Freshdesk vs. Jitbit
  Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
• What are "agents" in Helpdesk
  Agents (AKA technicians or techs) is a common term in help desk software used to describe a person, who can handle tickets.
• What is SaaS
  "SaaS" stands for "software as a service". Learn why everyone's going crazy about it.
• Where is Jitbit Helpdesk hosted?
  Curious where do we host the virtual cloud servers for our helpdesk? Read this article to learn about our cloud architecture.
• Looking For a Zendesk Alternative?
  An article explaining why Jitbit's hosted help desk is a great alternative to Zendesk. Download the free trial today.
• Active Directory Authentication in SaaS Help Desk
  Authenticate SaaS help desk users against Microsoft Active Directory (Single Sign On)
• Android helpdesk
  We're excited to announce the release a FREE Adnroid client for JItbit Helpdesk. Learn more here.
• Cloud based Support Ticket System
  A preview of a cloud based support ticket system offered by Jitbit
• Cloud Help Desk
  Cloud SaaS help desk app - learn more about our architecture, our datacenters, cloud hosting and backup strategy!
• Cloud Help-Desk & CDN
  Jitbit Cloud Helpdesk is distributed. The data is served to you from the closest datacenter. Learn more...
• Hosted HelpDesk on a Custom Domain
  You can have our hosted help desk application on your own domain, like "support.company.com". Just add a DNS record, here's how
• SaaS Help Desk email account and more...
  When you sign up to our hosted helpdesk software app - you get a FREE email address to use for your support. Jitbit Hosted Helpdesk - the cheapest helpdesk app to track your tickets.
• Hosted Help Desk Backups via FTP
  Considering a SaaS help desk solution but want to physically own a copy of you data? We have this option!
• Helpdesk Software for Schools
  The best HelpDesk software for schools, free 2 months trial (extendable)
• Help Desk Productivity Features
  An overview of Jitbit Helpdesk productivity features
• HIPAA Compliant Helpdesk Software
  Jitbit Helpdesk is a fully HIPAA compliant helpdesk app. Discover the details below
• Hosted Help Desk Authentication API
  Jitbit help desk software offers single sign-on integration with your apps and websites. Read about our Authentication API.
• What Makes a Good Hosted Ticketing System?
  The key features one should be looking for in a hosted help desk such as Jitbit's.
• iPhone Helpdesk
  Jitbit's iPhone helpdesk allows iPhone users to deal with customer issues wherever they are.
• Mobile Help Desk
  Mobile help desk app - works on all smartphones & tablets: iOS, Android, Blackberry, Windows Mobile. Free trial version.
• Online Help Desk Software
  "Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.
• Online Ticketing System Benefits
  The customer service experience on the Online Ticketing Support System will reflect the best on you and your business.
• OTRS Alternative: OTRS vs Jitbit Helpdesk
  Jitbit is a great OTRS alternative if you want an easy-to-use solution
• Jitbit Security and Privacy FAQ
  Frequently asked privacy and security questions
• SaaS Help Desk Backup Policy
  Saas help desk backup policy - cloud backup system
• Configuring Helpdesk for Google Apps SAML
  Configuring Jitbit Helpdesk to work with SAML 2.0 and Google Apps
• Helpdesk Single-Sign-On via SAML
  Jitbit Helpdesk supports single sign-on via SAML, here's how you configure it -
• SLA and Help Desk Automation
  Jitbit Helpdesk comes with a powerful "automation engine" that allows SLA management, workflow tuning etc. Read more about it here.
• An Appealing SMS Help Desk Solution That works for All
  Jitbit's highly customizable SMS help desk solution streamlines and simplifies the support process and affords customers outstanding convenience.
• Helpdesk API
  Web-based REST API for Jitbit Help Desk software app: docs, specs, code samples and description