What's new in SaaS HelpDesk

The changes listed below are live on the Hosted version. If you would like to see the list of changes that are released to the on-premises version see version history.

enh assets - keep advanced search open after used 05/11/2026
enh Added an option to skip system comment when automation runs 05/11/2026
enh /api/subscribers available for all users now (for user's own tickets) 05/10/2026
fix Fixed some canned responses not appearing on new ticket page 05/08/2026
new Redesign GPT modal as a resizable AI side drawer #cl #new 05/08/2026
fix Narrow GPT drawer, stack quick actions, show provider name 05/08/2026
fix Power BI connector: null-safe Priority and StatusID conversion Customers with tickets that have no Priority or StatusID hit "We cannot convert the value null to type Text" because PriorityText and StatusText were declared with non-nullable parameters and a text return type. PriorityText also leaked the raw number on the fallback branch. 05/08/2026
enh Huge reliability improvements and fixes for 'Not updated' and 'Overdue' automation jobs 05/08/2026
fix Render arbitrary tool-call JSON via a recursive smart view 05/07/2026
fix Drop the AI message border, shrink action buttons 05/07/2026
fix Redesign GPT drawer as a chat UI with structured tool calls 05/07/2026
new Convert GPT modal to a resizable side drawer 05/07/2026
new KB Search now searches in PDF and DOCX attachments too! 05/07/2026
fix Fix for relative dates in UI showing wrong sometimes 05/06/2026
new Added an ability for AI to read text attachments (.pdf, .docx, plain text files) 05/05/2026
enh Added #SubscribersEmails# to "Post HTTP" automation action 05/04/2026
fix Render AI reply through Markdig before saving as ticket comment 05/04/2026
enh Added "Append this text to the end of the generated reply" to the AI reply automation action 05/04/2026
new Added "Look-up submitter info" to the AI built-in tools 05/04/2026
enh Log asset deletion in Audit Log 05/04/2026
fix WYSIWYG editor: fix pasting code from VSCode, SSMS etc. 05/03/2026
fix Fixed JS error thrown by SignalR for non-tech users, braking some front-end stuff 05/01/2026
fix Fixed wysiwyg editor "indent" formatter, also proper styling for "quoted" text 04/29/2026
new AI: Added support for custom OpenAI-compatible API providers (OpenRouter, Together, your custom thing, etc.) 04/29/2026
fix AI Canned response search UI fix ("Show results" no actually show results) 04/27/2026
enh Ticket search page: remember sort order 04/27/2026
enh "Reply & keep closed" button in closed tickets 04/24/2026
enh Visible reminder for users who have "Out of office" enabled 04/24/2026
enh WhatsApp integration: add support for file attachments, not just images 04/23/2026
new AI search in KB, ranking exact matched higher (saas only) 04/19/2026
fix Fixed a small bug with "Hide/show system log entries" 04/17/2026
fix Fixed "ticket is deleted" automation trigger 04/15/2026
new AI integration now has an ability to search old tickets for solutions (beta, releasing gradually over the next couple of days) 04/09/2026
enh XSS security audit. Fixed some minor vulnerabilities 04/08/2026
fix Asana integration improvements 04/07/2026
fix Fixed "show latest replies" not showing in CSV export from Summary report 04/02/2026
fix Preserve yellow background Outlook-style text highlighting in the dark theme 04/02/2026
new Added a setting "Also notify on new Knowledge Base articles" to the MS Teams integration 04/01/2026
enh Office 365 GCC tenant ID support, allowing GCC customers to use single-tenant Azure AD apps 03/31/2026
fix MS Teams: skip category check when sending from automation rule 03/29/2026
enh Prioritize recent tickets when searching 03/27/2026
new New API method: GET TicketTemplate(int categoryId) 03/26/2026
enh When a value is pre-selected in the category dropdown add contrast to the text 03/24/2026
enh Add AI Triage button to GPT popup for manual sentiment/category/priority classification 03/23/2026
fix UI improvements in the Admin area 03/20/2026
new [IN PROGRESS] migrating ticket search from SQL "full text" (slow, bad, outdated) to Lucene (same engine that powers ElasticSearch - fast, good, modern). Migrating tenants slowly one by one. Hope to finish soon. 03/20/2026
fix More reliable web push notifications in browsers 03/19/2026
fix Fix OL/UL list rendering in ticket category description 03/18/2026
fix "IP Restrictions" setting now applies to API as well 03/16/2026
new SLA Conformance report 03/15/2026
new Logging user/group permissions editing in Audit Log 03/15/2026
fix Infrastructure: fixed false-positive CrowdSec IP-bans triggered by legit front-end calls #fix 03/13/2026
enh Added ForTechsOnly to the KB export 03/13/2026
new Added support for date-based custom fields in the Due Calendar Report. Users can select custom fields from a dropdown to display tickets based on their custom field date values, in addition to the standard "due date". 03/12/2026
fix Fixed saving multiselect combo custom fields 03/09/2026
enh Optimized font loading in all Chromium browsers, prevent annoying font-swap on slower connections 03/09/2026
enh Improved satisfaction ratings to prevent email scanners (Mimecast, Proofpoint, Microsoft Safe Links, etc.) auto submitting fake ratings when scanning Jitbit emails 03/05/2026
fix API: limit includeCustomFields to "show in grid" fields only 03/05/2026
enh Improved security, distributed attacks mitigations 03/04/2026
fix Fixed KB images not always visible after inserting into a ticket reply 03/03/2026
fix Fixed processing custom headers with colons in HttpRequest automation rule 02/26/2026
enh Moved desktop notifications to Web Push API. Proper "enable notifications" prompt. Result: more reliable notifications, no need to keep a websocket open on every page. 02/25/2026
enh AI external website indexer fixes: less mem usage, sanitize HTML, properly follow "sibling" URL, not just deeper ones 02/24/2026
fix Restored lightbox left/right scrolling (arrow keys + clicking next/prev) when viewing attached images 02/23/2026
fix Fixed unicode symbols in usernames in "X is typing..." 02/23/2026
fix KB import from .Docx - fix for "KB only" categories 02/18/2026
new Added web-search ability to AI 02/17/2026
enh Improved web scraper/indexer pages for AI, using Mozilla's "Reader" algorithm to extract valuable text 02/17/2026
enh Front-end speed optimizations: removed jQuery, rewrote legacy code to modern performant JS 02/15/2026
enh Added SMTP retry mechanism when email is not sending on first attempt 02/14/2026
fix Prevent admins from accidentally revoking admin rights when editing their own profile 02/13/2026
fix Fixed "add asset" automation editor when adding multiple 02/13/2026
fix Fixed users CSV import when importing with custom fields 02/10/2026
fix Fixed "depndent" custom fields when editing an asset 02/10/2026
enh Added an ability to rename user groups 02/09/2026
fix Fixed user-mention styling in auto-suggest box 02/04/2026
fix More powerful "Summary" report scheduling: scheulde multiple reports, send to arbitrary users/emails 02/03/2026
fix When deleting a user only delete their file attachments from their own tickets (because they are deleted), not from the other tickets and KB articles 02/03/2026
fix Fixed "closed subtickets?" prompt + UI improvements 02/03/2026
fix Fixed "hide comments" button when printing multiple tickets 01/31/2026
enh Indicate when comment cam from a non-subscriber in email notifications too 01/31/2026
fix Fixed minor MS teams notification bug 01/30/2026
fix Added an attribute to user look up textboxes to disable 1Password suggestions (obscures other UI elements) 01/28/2026
new Added new automation trigger "Ticket subject or body have been edited" 01/27/2026
enh Refactored live chat widget, faster, removed old jquery code 01/26/2026
enh AI chat UI improvements: collapsible "thinking" sections and clearly marked draft reply 01/24/2026
enh Ability to set "IsManager" when creating users via API 01/23/2026
fix Fixed a bug for "set custom field" automation rule that was resetting #-masks 01/23/2026
enh Send email alert to admins when an inbound mailbox is turned off due to errors 01/21/2026
fix Properly move subtickets when merging two tickets 01/19/2026
enh Pie charts now display both percentage and the actual count 01/19/2026
enh New parameter added to api/tickets: updatedByType (string, optional) - "tech" or "cust" 01/18/2026
fix Don't show "share" when sharing is disabled in settings 01/16/2026
enh Added optional "Include Custom Fields" parameter to the PowerBI connector. When enabled, custom field values are included in the Power BI dataset 01/16/2026
new New API methods: TimeSpentLog and AddTimeSpent 01/14/2026
enh Redesigned Search/Summary and other "report forms" for an improved look 01/14/2026
fix Removed outdated JS modules, fixed some security issues 01/10/2026
fix Better markdown support in AI chat (including headers and other block-level elems) 01/09/2026
new Added support for user groups in "for specific users" categories. Improved category editing page. 01/08/2026
enh Azure DevOps integration: show current and future sprints/iterations only when creating a work item 01/07/2026
new Bulk import KB articles from DOCX format 12/30/2025
fix Fixed some malformed images lost during HTML sanitation 12/30/2025
new Advanced calendar sync for ticket "due date": export to Google/MS/Apple calendar, sync changes when due date is edited 12/29/2025
enh Added "TimeSpentInSeconds" to /api/tickets 12/29/2025
enh Consider category descriptions too when suggesting ticket category using AI 12/19/2025
new Added support for Claude Sonnet 4.5 as an option for the AI model (awesome results, but expensive) 12/17/2025
fix Fixed regular users not being able to select categories when using advanced ticket search 12/16/2025
fix Fixed ticket search for non-American English users (Australian, British, Canadian etc. - causing stop words SQL bug) 12/15/2025
fix Mail fetcher reliability improvements, delete emails from mailbox only after successful pull 12/14/2025
enh Autocomplete for email template hashtags in Admin - Email 12/12/2025
fix new-ticket security fix: hide restricted custom fields when passing "categoryId" via URL 12/11/2025
fix Print/share page now respects "Hide system comments" by default 12/10/2025
fix User CSV import improvements 12/10/2025
enh XSS security improvements 12/10/2025
enh Use "searchable select" for dropdown custom fields 12/04/2025
new Added support for AWS Bedrock as an AI provider (quite limited, not recommended) 12/02/2025
enh Suppress "Like" reactions when sending emails to MS/Outlook recipients 12/02/2025
enh Support "substitution masks" like #Subject#, #From# etc - in "Set custom field" automation rule action 12/01/2025
enh Allow custom status to NOT have a button, stays hidden, but can be used in automation rules etc. 12/01/2025
fix Added "#Phone#" variable support to mail templates 12/01/2025
enh Preserve the casing of email addresses when sending emails (they were lowercased before) 12/01/2025
new Ability to assign user to ticket via email (by writing #assign:username#) 11/26/2025
new New automation rule "Send MS Teams notification" - more control on what is sent and when. 11/23/2025
enh Added a WhatsApp integration setting "aways new ticket" 11/20/2025
new Importing users from CSV now supports user custom fields 11/19/2025
new AI integration can now "see" image attachments and extract data from them 11/18/2025
fix Minor KB permissions fix 11/18/2025
enh Backend migration to .NET-10: a massive upgrade delivering dramatically faster performance, stronger security and stability 11/17/2025
fix Bugfix: AI "system" replies via automation rules were still sent via email 11/17/2025
enh Allow shift+tab in AI chat for new lines 11/12/2025
enh Added an ability to generate "system" replies to "Generate reply with GPT" automation action 11/12/2025
fix Do not prompt for enforced 2FA if user is logged in via Google/Microsoft SSO (not via saml, but plain MS/Google login) 11/11/2025
fix Fixed "Show more tickets" button not working on empty list (after deleting all tickets for example) 11/11/2025
fix Summary report perf improvement 11/10/2025
enh Improved identifying tickets when interacting with other ticketing systems like ServiceNow via email (generated new ticket for every reply sometimes) 11/09/2025
enh Slightly redesigned rule editor 11/08/2025
new Ability for AI to call external tools provided by customers 11/08/2025
fix Category editor: restored "add all techs, depa, company" buttons 11/07/2025
fix Gitlab integration fix 11/07/2025
enh Internals: optimized ALL outbound http requests (integrations, email pulling, AI services, mobile push notifications etc) to consume less memory. Prevents out-of-mem crash we had 2 weeks ago. 11/05/2025
fix Use client's helpdesk "title" as meta info for MFA authenticator apps 11/03/2025
fix KB AI fixes when writing article in markdown 11/03/2025
fix Fixed GPT wrong payload in some tickets 11/03/2025
fix Freshdesk import improvements 11/02/2025
fix Many low-level improvements to prevent OOM crashes like the one that caused the 8 min downtime recently. 10/31/2025
fix Improved GPT "Custom chat" UI 10/29/2025
fix Less opacity in dropdowns especially in the dark theme 10/28/2025
new Send additional new-ticket notification to initial subscribers added on the "new ticket" page 10/28/2025
enh Show if ticket has any scheduled comments 10/27/2025
enh Proper support for first/last name on "user search" page 10/25/2025
fix Show file drag-n-drog zone only is it's actually files being dragged, not text for example 10/24/2025
fix Fixed ticket body being empty in Zapier integration (added an option for both plain and HTML to be used in zaps) 10/23/2025
fix SCIM fix when deactivating a user for some SSO providers 10/21/2025
enh DB performance improvements 10/12/2025
new New automation rule "CSAT rating is X" 10/10/2025
fix Fixed wrong API error when un-assigning ticket via /api/UpdateTicket 10/08/2025
new New automation rule: AI-based ticket category suggesttion 10/06/2025
new All charts in reports now have a new modern look 10/03/2025
enh Live chat widget configuration now supports "position" option (lefdt/right) 10/02/2025
fix More contrast in ticket list light theme, other design fixes 10/02/2025
enh Added optin to disable built-in email signature remover 10/01/2025
new Deprecated the old design layout 09/30/2025
fix Fixed some canned responses having a lot of extra vertical space when pasting 09/29/2025
enh Better scheduled replies UI and added a link to view previously scheduled replies for the ticket 09/25/2025
fix Fixed double line break after greeting after adding comment 09/25/2025
fix Huge static assets optimization, page load improvements on slow connections, web fonts subsetted to only 75KB (from 300) 09/25/2025
fix More robust S3 integration 09/25/2025
enh New option "hidden" for the chat widget (toggle programmatically, no chat button shown) 09/23/2025
fix Fixed annoying bug in WYSIWYG editor when writing replies: down arrow not working in some cases 09/23/2025
fix Fixed "custom prompt" in KB GPT chat 09/19/2025
fix Fixed "replace" button in KB GTP chat 09/19/2025
enh Rewrote the "full" support widget to modern JS, removed fancybox & jQuery dependencies, now only 950 bytes 09/18/2025
fix Various front-end improvements - UI design fixes, JS performance, mobile view support, etc 09/18/2025
fix Fix ideas-forum view on very small screens 09/16/2025
new Automatic syntax highlighter for Knowledge Base code blocks (when using Markdown) 09/16/2025
new Added "likes" to idea forum comments 09/12/2025
fix Duplicate files are now correctly returned in api/Ticket 09/09/2025
fix Round robin assignment now does not exclude admins IF they are granted tech perrmissions to a category 09/09/2025
fix Fixed GPT inserting HTML in Markdown editor 09/08/2025
fix Tiny fix for new-ticket custom layout editor 09/07/2025
fix Minor Czech translation fixes 09/07/2025
fix KB: fixed category page on mobile screens 09/01/2025
enh Phishing/spamming attacks with fake DocuSign emails - mitigation. 08/29/2025
enh Improved email antispam for the built-in Jitbit mailbox 08/28/2025
fix Fixed DueDate iCal export for regular (non-tech) users 08/28/2025
enh Render markdown formatting that is returned in the AI chat properly 08/26/2025
enh Added "GPT" button to the KB editor 08/26/2025
fix Fixed user auto complete when searching with a space 08/25/2025
fix Live chat widget fixes: "bgColor" and some other settings not applied properly. Improved "toggleWidget" (to show popup automatically) 08/25/2025
enh Audit Log report: highlight ticket mentions as links 08/25/2025
fix Fixed links in livechat widget sometimes causing "refused to connect" err 08/23/2025
enh KB Advanced Search: by creator user 08/22/2025
enh Live-update assigned technician in the tickets list 08/21/2025
enh Ability to insert custom-field values into canned responses via #CF_VALUE_XXX# mask 08/20/2025
enh Added "Resolution Time" to the Custom Report 08/18/2025
new Group-based permissions to categories 08/17/2025
fix Improved external docs indexing for AI 08/17/2025
fix Fixed "Add submitter's manager to subscribers" automation action 08/14/2025
fix User self-register: email verification provides clearer error messages, extended link expiration 08/13/2025
fix Fixed false-positive tracking pixel detection in HTML sanitizer 08/13/2025
fix Mobile-friendly "User - Register" page 08/09/2025
fix Fixed Due Date report for managers 08/08/2025
enh In report charts show actual month names instead of "Month 1", "Month 2", etc 08/07/2025
enh Allow unlinking tickets only to techs 08/07/2025
new Added Google Gemini (free) and Azure (with your own key) as options for AI integration models 08/05/2025
new Ability to save/bookmark custom reports for future use 08/04/2025
enh Support regex replacements in "Set ticket subject" automation action 08/03/2025
fix Improved ticket page load time 08/01/2025
new Added an automation action "Generate reply with AI" 07/31/2025
enh Added a better indication of inputs in focus 07/30/2025
fix Fixed sorting by counts in tags (treated as numbers, not strings now) 07/29/2025
new Added two more tools to the GPT integration: it can now get ticket information (category, priority, etc) and more info about the ticket submitter 07/28/2025
fix More visible "tech-only" notes indicator, users complain 07/28/2025
fix summary report Crtl+Click (Cmd+Click) fix 07/24/2025
fix Minor frontend performance improvements and security fixes 07/22/2025
fix Minor UI/UX/design fixes in the Admin area 07/22/2025
new BETA: removing email signatures with AI details 07/21/2025
fix Improved tracking pixel removal in incoming emails 07/20/2025
fix Added "LastUpdatedByUserID" to "api/Articles" 07/16/2025
enh Do not extract nested files from EML-file attachments in incoming emails. It confuses users, clutters notifications and breaks some files. 07/15/2025
fix Italian language fixes 07/15/2025
enh GPT: show tool call results and query 07/14/2025
enh GitLab integration improvements 07/12/2025
new GPT integration now has full-featured chat UI where you can ask it to make adjustments or ask questions 07/10/2025
fix Fixed occasional negative "reponse time" calculation when ticket created during weekends/holidays 07/10/2025
enh Support for REGEX in "Ticket Subject/Body contains" automation rule 07/07/2025
fix Fixed removing tags from KB articles 07/06/2025
fix Fixed "Delay" automation rule using outdated ticket data sometimes 07/04/2025
fix Restored autosuggest textbox for quickly adding assets to tickets (user backlash) 07/02/2025
fix Chat widget fixes: expose "togglePopup" method, better support for email prefilling after page load. 07/01/2025
enh Support API Token authenticaiton when importing from Zendesk 07/01/2025
fix French translation improvements 07/01/2025
enh When importing users from CSV don't change their passwords if they are empty in the CSV 07/01/2025
fix German and Spanish translation fixes 07/01/2025
new Option to restrict "ideas forum" to technicians only 06/30/2025
fix Fixed email truncation when users put meaningful text after Outlook quoting separator 06/28/2025
new Added a "Custom Rules" setting for the ChatGPT integration, allowing administrators to provide custom instructions for AI-generated ticket responses 06/26/2025
fix Added validaiton for /api/article with 400-response for missing parameters 06/25/2025
fix Added support for Markdown tables in KB 06/25/2025
fix Fixed "date" custom field losing years if before 1990 06/25/2025
fix Improved "lost password" UX when 2fa is enabled 06/24/2025
fix Fixed "Unsupported operation: add" for Entra ID user provisioning 06/24/2025
fix Fixed empty ticket body in Zapier integration 06/24/2025
fix Improved linking Assets to tickets (show asset assigned to user/company, more advanced linking editor) 06/20/2025
enh Added "convert back to HTML from Markdown" in KB articles 06/19/2025
enh SCIM fixes and improvements 06/18/2025
fix Allow removing ticket due date via API by passing an empty string 06/12/2025
fix Use category-specific "from name" when forwarding ticket over email 06/09/2025
enh Support for Markdown when importing KB articles from CSV 06/09/2025
fix Added "AI summary" button to ticket toolbar (feature visibility) 06/06/2025
enh Migrated autologin links and password reset links to SHA256 06/06/2025
fix Do not delete existing tags when bulk-tagging KB articles 06/05/2025
fix Preserving checkboxes in ticket body when editing a ticket 06/03/2025
new Fully redesigned modern live-chat widget 06/03/2025
enh API /CustomFields now include selection options for Selection ccombo and Multiselect fields 06/02/2025
enh AI support in the live chat widget (enable in Admin - AI) 06/02/2025
fix Improved "Live" badge reliability when customer is in the live chat widget 06/01/2025
fix Don't show disable techs in the techs report 05/27/2025
enh Migrated to AWS SDK v4 05/26/2025
fix API: proper response codes when ticket cannot be closed, updating user not found, parent ticket not found 05/26/2025
enh Added token-based authentication support for Power BI connector 05/23/2025
fix Fixed timezone conversiont 05/23/2025
fix Kanban page: support multiple category selection 05/22/2025
fix Fixed some issues when creating tickets with custom fields via API 05/22/2025
fix Align dashboard ticket counts with grid view 05/22/2025
fix Fixed linking an existing issue in Github integration 05/22/2025
fix Various minor UI tweaks for cleaner look 05/20/2025
fix Backend performance improvements 05/20/2025
fix Fixed JS loading errors on slow connections 05/16/2025
fix Improved WAF - fixed false positive attack detections 05/15/2025
fix Company automcomplete fix 05/13/2025
new Added support for Markdown "call-outs" AKA "admonitions" in Knowledge base 05/12/2025
fix Sanitize HTML when importing from CSV 05/12/2025
fix Fixed pasting markdown-based KB articles into tickets 05/10/2025
fix Fixed annoying misclick when adding new canned response 05/10/2025
new Added API method UpdateComment(int id, string body, bool forTechsOnly) 05/09/2025
enh KB design improvements 05/09/2025
fix Fixed a bug when round-robin automation rules was not assigning admins even if they are included in the rule 05/08/2025
fix Fixed WhatsApp sometimes losing inbound messages 05/08/2025
enh Updated Portuguese translations 05/07/2025
fix Do not return disabled categories from the API 05/07/2025
fix Finally nailed that high GPU usage in browsers caused by animations on ticket page 05/07/2025
new Markdown support for KB articles 05/06/2025
fix SnipeIt integraiton: less frequent searches to prevent 429 "Too many requests" 05/01/2025
new GPT can now search through your canned responses to help reply to tickets 05/01/2025
new Added "Anyone" option to automation condition "Ticket is 'on-behalf', logged by technician X..." 04/30/2025
fix Fixed priority name disaplay in Hebrew 04/28/2025
fix improved contrast-fixer in dark theme for ugly user emails 04/27/2025
fix Fixed API/UpdateAsset for "type" and "supplier" fields 04/25/2025
new Add ticket "pin to top" functionality 04/22/2025
enh Ability to select categories for MS Teams integration 04/20/2025
enh Allow setting due date in the past (but show a confirmation) 04/16/2025
enh Added "single logout" SAML support (signing out of Helpdesk also signs out of SAML IdP) 04/13/2025
fix Fixed IP address filter not working for KB homepage for anonymous users 04/11/2025
fix Eliminated "jquery-ui" dependency, faster page loads 04/11/2025
fix Layout fixes in FF & Chrome 04/10/2025
fix FIxed displaying "LastUpdatedByUser" in Api/Tickets 04/10/2025
fix Fixed sending WhatsApp messages with no attachments failing sometimes 04/10/2025
fix Fix for API SetCustomFieldForUser 04/09/2025
new Added "Sign in with Microsoft Account" oAuth, like SAML but zero-config (similar to Sign in with Google) 04/08/2025
enh Fetch user full name when loggin in via Google for the first time 04/08/2025
new SCIM 2.0 support for user provision/deprovision 04/07/2025
enh Due to popular demand, updated "days/hrs/mins ago" to show "X ago" (<5 hrs), "Today at HH:MM", "Yesterday at HH:MM", or full date otherwise 04/06/2025
fix Fixed ticket-priority coloring after changing it 04/05/2025
fix Fixed runtime error in summary report with recent comments as a non-tech user 04/03/2025
fix Fixed ticket shortcus ('r' - reply, 'k' - next ticket, 'j' - previous ticket) when caps lock is on 04/01/2025
fix Removed "Delete all Assets" button, too dangerous, clients click by accident (alternative: "show all - select all - delete") 03/29/2025
new Added outbound image support for WhatsApp integration 03/28/2025
enh Massive tweaks for AI/GPT "improve my reply" function 03/28/2025
enh Improved Assets CSV import (works in background, sends email when done, like all other imports) 03/26/2025
fix fixed "delete all assets" module 03/26/2025
new Added new metric "processing time" to reports. 03/24/2025
fix Support attachments when editing a ticket comment 03/20/2025
enh New setting: put "ticketid" at the the start or email subjects, helps fix issues with Outlook not grouping emails into threads. 03/17/2025
fix Custom report: proper pie-chart formatting for time-based metrics 03/14/2025
enh Improved custom fields layout on user/company edit pages 03/13/2025
fix Fixed company custom fields display in popup 03/13/2025
enh Fixed a potential DDoS vector attack 03/13/2025
enh Suport email-template masks like "#From#" in "set body" and "set subject" automation rules 03/12/2025
fix Fixed importing custom field options for "Multiselect' fields 03/11/2025
enh Surface SMTP connection errors in the UI (in addition to bounces), to indicate reply might not be delivered 03/10/2025
enh Added option to suppress email notifications for "add subticket" automation 03/10/2025
fix Custom header text color fixes 03/09/2025
fix Improved handling of forwarded emails to existing tickets 03/05/2025
new Added GET Priorities API method 03/04/2025
fix Fixed incosistent CF format in emails 03/04/2025
fix Fixed deleting a saved filter not working sometimes 03/03/2025
enh Revert "API: JSON-support for all methods 02/28/2025
enh API: JSON-support for all methods 02/27/2025
enh Add option to strip HTML in "body contains" automation condition 02/26/2025
fix Fixed user profile page for very long unbrekaable text 02/26/2025
enh Group automation-rule actions for usability 02/25/2025
new New automation rule: add ticket submitter's manager as subscriber 02/25/2025
fix Ticket cloning improvements 02/25/2025
fix Dutch translation fixes 02/21/2025
fix Czech trnslation fixes 02/21/2025
enh Support #cf_XX# mask for "set ticket body" automation workflow 02/21/2025
new New "/api/Attachments" method that returns all files for a ticket 02/17/2025
fix Improved custom fields "new ticket" layout on small screens 02/15/2025
fix Fixed Chrome issues in live dashboard 02/14/2025
fix GPT: Custom prompts should be ignored less 02/12/2025
fix If a category is pre-selected on the new ticket form on load refresh its description, tooltips, etc. 02/12/2025
fix Fixed dashboard bug causing incorrect numbers 02/12/2025
fix Fixed stylng a saved filter if selected 02/12/2025
fix French and German translation improvements 02/09/2025
enh Huge backend performance improvements 02/09/2025
new User info popup: indicate if user is deactivated 02/07/2025
new Real Time Dashboard: allow filtering by multiple categories 02/07/2025
fix Add API endpoint for creating ticket categories 02/07/2025
fix Show article category names in Knowledge Base search results 02/07/2025
fix Responsive/mobile fixes in admin panel 02/06/2025
fix UI: truncate long custom status names on small mobile screens 02/05/2025
new New setting "restict tag creation" and use predefined tags only 02/04/2025
enh New api method - AddSecondaryAssignee 02/02/2025
fix Fixed some faraway dates shown with wrong DST/ST 02/01/2025
enh Knowledge base articles generated by GPT can now be taken straight to the article editor with a click of a button 01/30/2025
new Added an ability to index external URLs (docs, manuals, etc.) in addition to your knowledge base to enhance AI responses (Administration - AI) 01/30/2025
fix Fixed tags CSV export in summary report 01/29/2025
fix Fixed pasting from outlook and excel sometime pasting images instead of text content 01/29/2025
fix Fixed missing "i" icon on some system comments 01/29/2025
fix Fixed bulk-action menu styling when using custom accent color 01/29/2025
enh AI improvements: better internal prompts, UX fixes. 01/29/2025
enh Saved filters usability: show active filter, unfilter shortcut, etc. 01/26/2025
enh Clickable number of idea upvotes shows who upvoted 01/24/2025
enh Better visualization of "pinned" comments 01/24/2025
fix Fixed email attachments when creating ticket on behalf 01/23/2025
fix Fixed closing ticket silently with mandatory custom fields not filled 01/23/2025
fix Fixed "hide system replies" in the "print ticket" view 01/23/2025
fix Fixed not being able to remove assets and tags with very long names 01/20/2025
fix Fixed rare mail-sending automation bug losing ticket body on "status changed" trigger 01/18/2025
fix api/ParentTicket fix 01/16/2025
fix Fixed changing status to "In progress" from a custom status via API 01/15/2025
fix "Time-spent" is now clickable, opens "time spent log" (was hard to discover) 01/09/2025
fix Fixed "more" button in grid tags list 01/08/2025
new Ideas forum: show who upvoted an idea to admins 01/08/2025
fix Fixed confusing empty menu when filtering by tag and no tickets found 01/06/2025
fix Get similar from KB on subject blur even if the body is still empty 01/06/2025
fix Added closeDate to API /UpdateTicket endpoint 01/03/2025
fix Announcement bar color is now based on "accent-color" setting 01/03/2025
fix Fixed empty "show original email" for plain text only messages 01/03/2025
fix Fixed system comment attachments not showing up 12/29/2024
new New setting "Restrict users from editing their tickets" 12/28/2024
new Added support for using Chat GPT via Azure 12/18/2024
fix Fix for image pasting from Outlook 12/18/2024
enh Made category description on the new ticket page more visible 12/17/2024
enh /api/UpdateUser can now set/unset user "is admin" 12/16/2024
fix Add a small note when converting tickets to replies, otherwise looks confusing 12/13/2024
fix Moved saved filters to sidebar 12/13/2024
new Added support to customizing the header text color 12/11/2024
new Added tags to Summary Report (for each ticket) 12/11/2024
new Add "Disable Ticket Sharing" setting 12/10/2024
fix Add user-agent validation to satisfaction rating links 12/08/2024
fix Close KB and canned reponse dropdowns after pressing "Enter" 12/02/2024
new WhatsApp - proper support for incoming images 12/02/2024
new Added bulk-edit idea status 11/29/2024
fix Don't send attachments bigger than 3MB over email to improve deliverability 11/23/2024
new Added "time spent" log for every ticket - shows how much time each user logged, and for which status 11/21/2024
new Show ticket subscribers right away, without the need to click "Reply" 11/19/2024
enh Improved detection of useless outlook signature images 11/16/2024
enh Ctrl + Shift + Enter (Reply & Close) now works even if the ticket is already closed (just leaves a reply) 11/15/2024
fix Fixed downloaded files having "%20" instead of spaces on Mac OS 11/15/2024
enh If reopen is not allowed return a proper error message when trying to reopen via API 11/12/2024
enh Added more colors to custom report to prevent the risk of different items having the same color in the charts 11/12/2024
fix Fixed 404 after deleting an asset 11/11/2024
fix Replaced upside down smiley face in the customer satisfaction report with a proper one 11/11/2024
enh Better visibility for pinned replies 11/07/2024
fix If a tech sends an email with a ticket number only add them to subscribers if they have permissions in the ticket category 11/06/2024
new Added advanced ticket search to the API 11/05/2024
enh New API method /api/CustomFields - list all fields in the system 11/01/2024
fix Ticket subject editor improvements 11/01/2024
fix Fixed Audit Log search not returning full results 11/01/2024
enh Bulk-actions menu now follows selected items 10/31/2024
fix Subtle color-coding technician replies in the ticket 10/30/2024
enh Added a global upload progress indicator - more intuitive when uploading big files 10/29/2024
fix Don't show techs-only attachments to techs from different categories 10/29/2024
new Option to persist assigneee and subsribers when scheduling tickets 10/28/2024
fix Fixed an error when a search query contains "not" 10/28/2024
fix Sort tags by usage in Summary report & consistent colors for values in Custom Report 10/26/2024
fix Ticket full text search improvements 10/24/2024
fix Ticket list: support "CMD + Click" on Macs 10/22/2024
new Pinning comments to the top 10/21/2024
fix Restored option to attach files when editing a ticket 10/21/2024
fix Limit maximum hight of canned responses and KB article dropdowns 10/21/2024
fix Fixed "close" character in announcements on Mac OS 10/21/2024
fix Hide more useless things when printing 10/16/2024
enh Don't show navigation when printing a KB article 10/16/2024
enh New automation rule condition: "Time Spent is greater/less than..." 10/15/2024
fix Fixed automation rules table width for long rule names 10/15/2024
enh Fixed wide tables display in ticket body and replies, added borders and padding 10/14/2024
fix Fixed pre-filled ticket templates in mobile UI 10/14/2024
enh Upgraded all saas database instances to mssql-2022 10/13/2024
new New setting for live chat widget "showKbArticles" (whether to show suggested KB articles on chat start) 10/13/2024
enh When searching KB articles - prioritize article title 10/12/2024
fix Mobile UI fixes 10/11/2024
new New automation rule "Update ticket body" 10/10/2024
fix Fixed dropdown in the canned response editor 10/10/2024
fix Fixed columns, sort by and filter dropdowns on mobile 10/10/2024
enh Subject word-break improvement 10/09/2024
fix Fixed styling for the selected KB category 10/08/2024
fix Fixed sorting ticket search results 10/07/2024
enh New design: reintroduced custom header color 10/07/2024
fix Trim emails for new ticket subscribers 10/04/2024
new Drastically improved speed of pulling emails from external mailboxes 10/04/2024
new Ability to insert full KB article text (not just link) from KB-Bot auto-suggestion 10/03/2024
enh Fixed and improved keyboard navigation in canned response and kb article dropdowns 10/03/2024
enh KB: Sticky table of contents 10/01/2024
fix Use new UI for anonymous users by default 10/01/2024
fix Fixed parsing emails from gmail/mimecast with malformed HTML causing blank tickets sometimes 09/28/2024
enh Added Snipe-IT asset name to search suggestions 09/27/2024
fix Email deliverability improvements 09/27/2024
fix Tons of accessibility fixes for screen-readers in the new design 09/25/2024
fix Fixed text indentation in the new design 09/25/2024
fix Fixed sorting in the "Tech stats" report 09/24/2024
fix If user has no permissions to KB article - redirect to login page instead of returning 404 09/20/2024
enh Include secondary assignees when filtering summary report by tech 09/20/2024
enh Snipe-It: Added an ability to remove an asset from a ticket 09/18/2024
enh Snipe-it: Show asset name in search suggestions 09/18/2024
enh Add a system comment note when adding or removing secondary assignees 09/17/2024
fix Do not show for-techs attachments when forwarding tickets (not sent anyway) 09/16/2024
enh Option to include admins in round-robin assign automation 09/13/2024
fix Allow setting due date with TIME when creating new ticket 09/13/2024
fix Don't send KB updates to disabled users 09/12/2024
fix Do not pre-fill subticket with parent ticket info it category template is specified 09/11/2024
fix New design: fixed user mention suggesitons menu 09/10/2024
enh Added "DeleteFile" API method 09/09/2024
fix Fixed unable to middle click on related tickets to open in a new tab 09/09/2024
fix "Insert KB article" dropdown is now available in the mobile view 09/09/2024
enh New design: lots of minor fixes and improvements 09/09/2024
fix Fixed Summary report missing custom field filters after building (breaks CSV export etc) 09/09/2024
fix New design: redesigned "attach file" 09/06/2024
fix New design: added RTL build step for right-to-left languages 09/05/2024
fix New Design: custom field names are back on the new ticket page 09/05/2024
fix New Design: The "stop timer" button is back 09/05/2024
fix New Design: Fixed "also looking" and "typing" indicators in real-time 09/05/2024
enh New design: the ticket grid and ticket view pages are now fully mobile friendly 09/05/2024
enh New Design: If a ticket subject wraps for more than 3 lines truncate it 09/05/2024
fix New Design: fixed shift + clicking on multiple categories 09/04/2024
fix New Design: Fixed text not wrapping in text custom field values 09/04/2024
fix New Design: fixed displaying checkbox custom field values in the ticket grid 09/04/2024
fix New Design: default styles for lists and other elements in WYSIWYG editor 09/04/2024
enh New Design: KB index page for small screens 09/04/2024
enh New Design: better resizing on small screens 09/04/2024
fix New Design: various fixes when editing a KB article 09/04/2024
fix New Design: fixed the dropdown when there are a lot of custom statuses 09/04/2024
enh New Design: way better contrast in the dark theme tables 09/04/2024
new New Design Beta is now out for techs and admins. Enable in your user profile 09/04/2024
enh Ability to whitelist entire domains form "useless email" filter 08/25/2024
enh New API - "RemoveAssetFromTicket" 08/05/2024
fix API/Asset now returns proper ticket count and ticket list assigned to an asset 08/05/2024
fix Strip HTML when improving reponse via GPT 08/05/2024
fix Reflect live status/priority changes in fixed ticket header 08/02/2024
fix Finally fixed mobile app login via Google, via SAML and other SSO. 07/30/2024
fix Increased maximum SMTP username length from 50 to 200 characters 07/25/2024
fix Fixed "ForTechsOnly" comments in the API 07/22/2024
fix Fixed rare SMTP error when connecting an O365 mailbox via oAuth 07/16/2024
fix Prevent double-encoding HTML in automation POST (fixes MS Teams integraiton for those who use it via Rules) 07/14/2024
fix If a user logs in via SAML/SSO - do not force them to enable 2FA (if enforced), handled by IdP 07/13/2024
enh API/Stats can now return ticket statisticis for current user (see the docs) 07/12/2024
fix Updated MS Teams integration to the new "Workflow" webhooks, because MS changed something AGAIN :-( 07/11/2024
fix Include "for technicians only" badge in KB article search results 07/10/2024
fix Proper date/time custom fields formatting when exporting to CSV/Excel 07/10/2024
fix Added KB subject to "new article" email notification 07/06/2024
fix API: Added "returnFullTicket=true" parameter to GET ParentTicket that returns all ticket details, not just ID 07/05/2024
new New API method: GET AssetCustomFields 07/05/2024
fix "Takeover" notification to other techs missing Body sometimes 07/04/2024
enh Searching in replies is now on by default 06/28/2024
enh Search improvements to show more relevant results 06/28/2024
fix Fixed GMail OAuth token refresh 06/26/2024
fix Email HTML parser improvements 06/26/2024
fix Prevent new ticket template overriding subticket body 06/26/2024
new Support for Gmail OAuth, more info here 06/22/2024
enh Proper empty state for custom user lookup 06/20/2024
enh Added Italian support to forwarded message detection (when subject starts with "I:") 06/17/2024
new When editing an Asset - show old + new values in the change log 06/16/2024
new Ability to require 2FA for admins and technicians only 06/16/2024
enh Show changes in "time spent" made by a tech or by an automation rules in the ticket feed. Auto timer changes are not shown 06/13/2024
enh Added secondary emails to /api/user endpoint 06/12/2024
new Power BI: Added mode ("all", "unanswered", etc.) and status parameters for filtering. Also made the connector way faster 06/11/2024
enh Option to set exact time in "Set due date" automation 06/09/2024
enh Added wildcard support for incoming email domain blocking 06/07/2024
new Setting KB-articles "for techs only" in bulk 06/02/2024
fix Render dropdowns on top if there is no space below 05/31/2024
enh Ability to schedule "tech only"replies 05/30/2024
new NEW: Scheduling replies for sending later 05/29/2024
fix HTTP automation rule fixes 05/23/2024
fix Fixed reactive UI update when custom field modified by automation rule 05/21/2024
fix Fixed saving rules with multiple "Send Email" actions 05/15/2024
enh We are now using GPT-4o for our GPT integration. It's way faster and better than GPT-3.5 that we had before 05/15/2024
fix Fixed "Only tickets I'm subscribed to" filter resetting sometimes 05/14/2024
enh Assets quick search now supports searching by serial number 05/14/2024
fix Fixed Chat GPT integration not working with adblock 05/13/2024
fix Leave a system log entry when a ticket is deleted 05/13/2024
new When creating a new KB article or publishing an article from a ticket you now have a GPT button to help you write articles with AI 05/10/2024
fix Added "subscribedOnly" parameter to GET Tickets API endpoint 05/09/2024
enh When creating a subticket - prefill subject and body with parent ticket's data 05/09/2024
enh Added "StartDate" to /api/tickets result 05/08/2024
new New automation trigger "ticket was closed as duplicate" 05/04/2024
enh Show errors connecting to Office 365 SMTP if returned 05/02/2024
new Option to record camera video (not just screen-recording) when creating tickets/replies 05/02/2024
fix Add a system comment when a tech is unassigned due to lack of permissions after a category change 04/29/2024
fix Use category-specific "from name" (if set) when forwarding tickets 04/29/2024
fix Slightly wider number fields in the automation rule editor 04/29/2024
fix Greatly improved Italian translation 04/29/2024
new New automation rule "Send email to MULTIPLE users" 04/26/2024
fix Fixed the "sort by" dropdown display in Safari 04/26/2024
fix Less SnipeIt requests to prevent hittig the rate limit 04/26/2024
fix Fixed false-positive "useless" filtering for some edge cases 04/26/2024
new Added #SubscribersEmails# tag support for email templates 04/25/2024
fix "Subject equals" automation condition is now case-insensitive 04/25/2024
enh Hide "for tech only" comments in publicly shared tickets for security 04/24/2024
fix Convert HR tags to line breaks when stripping HTML (makes outbound plaintext emails look nicer, etc) 04/23/2024
fix Fixed rare bug in processing "reopen ticket if reply posted within X days" 04/22/2024
new Added "Closed date" filter to Advanced Search 04/21/2024
fix Power BI connector fixes, quality of life and compliance improvements 04/19/2024
fix Fixed saving checkbox-type fields 04/19/2024
new The Power BI connector has been updated to load 5000 tickets. Status and Priority are now in human-readable format instead of numbers (requires redownload) 04/18/2024
fix Increased number of repos shown in Github integration 04/17/2024
fix Adde validation so a ticket can't be subticket/linked to itself 04/17/2024
fix Fixed Assets bulk action when more than 200 items are checked 04/16/2024
fix Tiny fix for saved filters 04/16/2024
fix Fixed a bug with integrations that caused having to create Github/Gitlab issues twice 04/15/2024
fix Another fix for pasting images into WYSIWYG editor 04/15/2024
enh New email template "#CF_VALUE_1234# that outputs just the custom field's value, without the name 04/14/2024
enh API: ability to create user by specifying "email" only (the app will set username to email and generate a strong password 04/14/2024
fix Ticket print/share view - added "Status" field, fixed Priority display 04/14/2024
new API: added methods to add/remove category permissions for technicians 04/14/2024
enh Show dates in Audit Log on hover 04/12/2024
fix Fixed #RatingLinks# being empty when "Send ticket updates to all subscribers in CC instead of an individual email" is enabled 04/11/2024
fix Fixed CSV export trimming custom fields to 30 chars 04/11/2024
fix Fixed another issue with Right-to-left languages (Persian, Arabic, Hebrew etc) 04/09/2024
fix Fixed various Canned Responses "used in categories" bugs 04/05/2024
fix Another fix for multi-select custom fields on the new ticket form 04/04/2024
fix Fixed errors when dependant and multiselect custom fields are on the same page 04/03/2024
enh New API method "Close" with an option to skip email notification and close ticket silently. 04/02/2024
enh New parameter in POST /api/ticket "suppressConfirmation" (skips user email) 04/01/2024
fix WhatsApp improvement: find UNCLOSED ticket by phone number, not just any ticket. Create new if not found. 04/01/2024
enh Power BI integration now loads 5k tickets instead of 3k 04/01/2024
fix Rewrote all CSV imports to a faster & more modern engine 03/30/2024
enh Add an AuditLog entry when someone creates a user account 03/29/2024
enh "Add subticket" automation rule now supports #Masks# in the subject line 03/26/2024
fix Fixed a lot of Freshdesk import bugs and made it faster 03/26/2024
fix Fixed Trello integration 03/26/2024
fix Fixed generating Summary report with multi-select custom fields 03/26/2024
fix SnipeIT integration fixes 03/25/2024
new New setting "IP Address Restrictions", limit access to helpdesk to specific IPs only 03/25/2024
enh API: ability to pass an array ot categories to /api/tickets not just one 03/22/2024
fix Fixed sorting by subject in ticket search 03/22/2024
enh Ability to add a new section while editing an exisitng category 03/21/2024
fix SurveyMonkey integration fix 03/21/2024
fix SnipeIT interaion fixes 03/19/2024
fix Fixed extracting original "from" in malformed forwarded messages (line-break in address) 03/18/2024
enh Better "copy to clipboard" buttons behaviour 03/18/2024
fix Fixed "invalid date" when clearing a due date 03/18/2024
enh Edit user: company field shows suggestions as you type OR creates a new value 03/17/2024
enh Added "this quarter" filter in Dashboard 03/17/2024
enh Consistent status codes in the API (404 when something is not found, 400 if invalid paramaters passed etc.) 03/17/2024
enh Added "number of tickets" to Assets report 03/16/2024
new NEW: Assets report (first version). Asset count & quantity grouped by Type/Supplier/Manufacturer 03/16/2024
fix Prevent undesirable scrolling when attaching files 03/15/2024
fix Do not show the GPT button to non-techs 03/15/2024
fix Added "new company" option when creating a user as an admin (to quickly create a new company) 03/15/2024
fix Fixed summary report & search failing after adding a "mutiselect combo" field 03/14/2024
enh Ability to pass custom-fileds when creating tickets via API, updated API docs 03/14/2024
fix Proper international format after editing all "date" fields in a ticket (including "date" custom fields) 03/14/2024
enh SnipeIt integration now support searching for assets instead of manually entering ids 03/13/2024
enh Increased incoming mailbox pulling concurrency to 12 parallel threads (some clients want faster pulls) 03/13/2024
fix Improved support for "right-to-left" languages in rich-text editor 03/13/2024
fix Fixed bug in Chrome/Edge - reply dates not shown when ticket has many replies (more than 500) 03/12/2024
fix Fixed displaying recipients on newly added replies (when sent to individual) 03/12/2024
fix Fixed calculating duration and response time in reports 03/11/2024
enh Kanban View fixes: update "new" badge on drag-drop, fixed cursor style, gap between badges for readability 03/11/2024
fix "Admin - Categories" added indication if a category is disabled 03/10/2024
fix Added option to set user company/department to "none" when bulk-editing users 03/10/2024
fix UX fixes in category permission editing: 03/10/2024
fix Huge front-end performance optimizations, lighthouse performance score is 100 now 03/09/2024
fix 2FA security improvements (removed a 3rd party dependency to prevent secrets leakage) 03/08/2024
fix Fixed API not returning some custom fields for a ticket for Admins 03/07/2024
enh Allow technicians to link tickets and add subtickets via API (was resticted to admins only) 03/07/2024
fix Fixed auto-setting default dropdown custom fields when creating tickets from email/API 03/07/2024
new Added Lansweeper integration (still in beta) 03/05/2024
new Added assets search to API (by name prefix) see API docs for "/api/assets" 03/03/2024
new Upgraded all database servers to "R6A" Amazon instances, which are 35% faster than the previous type we used 03/02/2024
enh New KB article page - shortcut to manage categories 03/01/2024
fix Report scheduler emails are not affected by the "No Attachments In Notifications" settings 02/29/2024
fix Bugfix: anonymous users unable to create tickets when 2FA is enforeced 02/28/2024
fix Fixed Custom fields not showing up in Assets advanced search 02/28/2024
fix Prevent recaptcha badge from being obstructed (violates a German law) 02/27/2024
fix Improved client downloadable backups (performance and reliability) 02/25/2024
fix Improved email header parsing performance 02/25/2024
fix Possible fix for incorrect sorting in the Summary report 02/23/2024
fix Make sure there can't be duplicate KB update notifications 02/23/2024
fix Improved "Admin - Categories - Tags" page (was very slow for big clients with many tags) 02/22/2024
new Added an option to write a reply with GPT in "Add reply" automation action 02/22/2024
fix Fixed a formatting issue when exporting date custom fields 02/22/2024
enh Faster tickets CSV import when importing with custom fields 02/21/2024
fix Added missing filed to Tech Stats report Excel export 02/21/2024
fix Add "Overdue Tickets" column to Technician Stats CSV export 02/20/2024
enh Many backend performance improvements to lower CPU/memory load to prevent DDoS-provoked outages like the one we had last week (25 minutes) 02/20/2024
enh GPT integration improvements (better default prompts) 02/20/2024
fix Fixed login/fullname inconsistency in "user also looking" and "user also typing" 02/14/2024
enh Ability to mass-close tickets "silently" (no email) 02/13/2024
fix Improved forwarded message detection 02/12/2024
new Similar KB article suggestion while entring a new ticket (before the submission) 02/08/2024
fix Fixed filtering reports by numeric custom fields 02/08/2024
fix Ability to re-rate ticket satisfation after it's been rated by mistake 02/07/2024
fix SAML login fixes when initiated from "/" path (not "/helpdesk") 02/05/2024
new Add API endpoints for enabling and disabling assets 02/05/2024
enh Added companyId parameter to POST Asset and UpdateAsset API methods 02/05/2024
enh Audit Log: include date range in search 02/05/2024
enh When ticket is assighned to a deactivated user - show this in the UI 02/05/2024
fix Improved "Admin - Import Export" UI + moved user import/export in there 02/05/2024
fix Fixed "updated by" showing incorrect username in automation rules 02/02/2024
fix Updated SAML logic for a more actionable error message 01/26/2024
fix Workaround for Avira psw manager hiding textbox when adding subsribers 01/23/2024
new Option to allow asset management to Administrators only 01/18/2024
fix Order company names autosuggest by name 01/15/2024
new New custom field type MULTISELECT COMBO (beta) 01/13/2024
enh Ability to select a category when cloning a ticket 01/11/2024
fix Fixed rare bug when ticket is re-open but replies still create new tickets b/c ResolvedDate is set 01/11/2024
fix Only allow admins to delete assets 01/09/2024
fix Automation Rules' "Export to XML" now exports valid XML 01/09/2024
fix API: Add support for updating company email domains (UpdateCompany emailDomains parameter) 01/08/2024
fix Fixed saving custom fields order 01/07/2024
enh Redesigned some admin pages 01/06/2024
enh New layout for "Admin - Category" page, also show custom fields assigned to the category 01/05/2024
new New automation rule action "Trigger rule on PARENT ticket" 01/05/2024
enh Added "Creation date" to user profiles, shows registration timestamp 01/03/2024
fix Fixed broken "close" icon for multiline custom "top announcement" 01/02/2024
fix Moved API docs and Onprem docs to the new docs portal 01/01/2024
enh Display "Out of office" icon next to assigned techniaicn (if applicable) 01/01/2024
new Redesigned Docs portal, migrated inline help system to the new portal 12/31/2023
fix Added a permission check for comment deletion when editing a comment 12/28/2023
fix More DB performance improvements 12/28/2023
fix Added forced HTTPS redirect for all SaaS accounts 12/26/2023
fix Fixed tag search in Dynamics report 12/20/2023
new Customizable new ticket page layout 12/18/2023
fix Fixed corrupted custom field names in CSV export 12/18/2023
fix When creating an on-behalf ticket via API /Ticket create a user if it doesn't exist 12/14/2023
fix Live-update ticket subject when modified by an automation rule 12/11/2023
fix Tuned database indexes for faster comment retrieval 12/11/2023
fix Translation/localization improvements 12/11/2023
fix Improved signature detector in tickets 12/08/2023
fix Dynamic report performance improvements 12/07/2023
fix Fixed the lost-password link the the SaaS app uis sed without the "/helpdesk" part 12/07/2023
fix Show usernames in the "assign to" dropdown 12/07/2023
fix Fixed category-specific custom fields in the grid when looking at a section 12/06/2023
fix Fixed custom fields UI in the Summary report 12/06/2023
fix Custom fields date-time fix 12/06/2023
fix Prevent ticket page browser-caching 12/05/2023
fix Better SQL parameterization in "Tickets per day" report for plan caching 12/05/2023
fix Better "online techs" tracking 12/05/2023
fix Summary report - do not show fields assigned to categories that the tech has no permissions to 12/04/2023
fix Email deliverability fixes when tech-names are used as "from" in messages 12/04/2023
fix When Kanban board is filtered by category, show custom statuses for that category only 12/03/2023
enh Reliability monitoring improvements 11/30/2023
fix More visible CF dropdown colors in dark theme 11/30/2023
fix Prevent browser/1password autofill in autocomplete boxes 11/29/2023
fix Fixed error in API /assets 11/29/2023
enh GPT: option to replace the entire reply with GPT-generated one 11/29/2023
fix FIxed font-size style parsing in incoming emails 11/28/2023
new Migrated all SaaS servers from Windows to linux, upgraded all hardware. Zero-downtime updates, faster SSL & many other features 11/26/2023
fix Fixed resetting the category filters in Hebrew 11/23/2023
fix Fixed "manual fetch" button in email servers list 11/20/2023
fix GPT: use the ticket language for all the commands 11/14/2023
fix More robust error logging when failed to attach files to outgoing email 11/09/2023
fix Consistent margins between ordered and unordered lists in tickets and KB 11/07/2023
fix Fix bug with generating GPT response with custom prompt 11/07/2023
fix Handle GPT errors with more specific error messages 11/07/2023
fix Update GPT model version to the new GPT 4 Turbo 11/07/2023
new Added new trigger to Automation "ticket satisfaction has been rated" 11/05/2023
enh Allow technicians to delete KB articles they created 11/05/2023
fix Fixed "stop time spent" for custom statuses 11/03/2023
fix Fixed copying custom email templates when cloning a category 11/02/2023
fix Workaround for occasional SSL error in SMTP when using O365 10/31/2023
enh Added proper support for IFRAME in Knowledge-base articles 10/31/2023
fix Improved automatic "time spent" timer when browser tab goes inactive 10/30/2023
new Added new method /api/ParentTicket to retrieve parent ticket (if any) 10/30/2023
enh Ability to disable "useless email filtering" completely by using * wildcard 10/30/2023
fix Hide top "reply" button if replying to ticket is disabled 10/30/2023
enh Improved HSTS settings 10/29/2023
fix Better UX when editing custom fields dropdown options 10/29/2023
fix Fixed API assets not showing some custom field values 10/24/2023
fix Custom priorities fixes 10/24/2023
fix Fixed minor XSS vulnerability in file attachments 10/19/2023
fix GPT support for mobile browsers 10/19/2023
enh GPT: Better prompt for ticket answering 10/19/2023
fix Search and CSV export database performance improvements 10/18/2023
new GPT: Generate a KB article from a ticket with AI 10/18/2023
fix Double check that user was not deactivated in Jitbit during SSO/SAML authentication 10/17/2023
fix Fixed parsing emails sent from iOS 16 (workaround for Apple's bug) 10/16/2023
enh ChatGPT integration now supports very long tickets 10/16/2023
fix Added section names to technicians report "permissions audit" 10/11/2023
fix Allow passing empty-strings to api/UpdateUser parameters 10/10/2023
fix Fixed parsing Outlook emails with broken HTML 10/10/2023
new A huge AI update! Generate replies based on your KB articles, better similar articles suggestions and more. Read more 10/10/2023
fix Added a setting to Include your KB articles in ChatGPT generated responses and similar article suggestions 10/02/2023
fix Password-reset links now consider "secondary emails" too 09/29/2023
fix Email signature detection improvements 09/29/2023
fix Fixed ticket mentions (via ##-code) in ticket body 09/28/2023
fix Restored phone and location to API GET /Users 09/22/2023
fix Valid HTML in forwarded emails to prevemt encoding issues 09/18/2023
fix More reliable collapsed category handling in the left sidebar 09/07/2023
fix Added an ability to get a user API token in JSON format (go to User/Token?json=true) 09/07/2023
fix Satisfaction report tech permissions fix 09/06/2023
fix Technician report fix: don't include re-opened tickets into "closed" number 09/06/2023
fix Fixed tech status right after adding a subscriber (Vue3 bug) 09/04/2023
enh Email signature detection - full rewrite 09/04/2023
fix Slight uploaded file list redisign to prevent long file names from breaking the page 09/04/2023
enh Email signature detection fixes when signature has images 09/02/2023
fix Fixed saving Canned Responses categories 08/30/2023
fix Estonian translation fixes 08/29/2023
fix Bugfix: own comments not showing up via Signalr if ticket is open in two tabs 08/28/2023
fix Tiny fix for incorrect "time spent" timer after switching from/to browser tab 08/28/2023
fix More readable color for overdue tickets in dark theme 08/27/2023
fix Respect "Use From Name" setting when forwarding tickets via email 08/25/2023
enh Added category filter to scheduled tickets report 08/24/2023
fix Techs are no longer allowed editing user notes on other techs and admins 08/24/2023
fix Show tech usernames in the filter in the left sidebar 08/24/2023
fix Better user-registration bot protection 08/24/2023
new Added canned responses to New Ticket form due to popular demand 08/24/2023
enh Better support for images in canned responses (pasting an image converts it to an img-tag) 08/24/2023
fix Fixed "upgrade/downgrade" link on the billing page 08/22/2023
fix Fixed AM/PM date saving under MacOS Chrome in US locale 08/21/2023
fix Fixed a tech permission issue 08/18/2023
new New "Time spent' settings: prohibit pausing timer for technicians, enabling timer only if ticket is assigned 08/18/2023
fix Rule editors: use "Full Name" for user dropdowns, sorted alphabetically. better UX 08/18/2023
fix Ticket-list front end performance 08/17/2023
fix Fixed canned reponses keyboard navigation 08/17/2023
fix Don't shift scheduled ticket Due Date when schedule is set to "reopen original", confuses customers 08/17/2023
fix Email processing fix: fallback to ref headers if ticket {ID} from subject line does not exist (deleted or came from another helpdesk) 08/17/2023
enh Added company filter to Kanban report 08/15/2023
fix Fixed reporting in Firefox (empty date ranges in custom fields) 08/14/2023
fix Summary + Advanced search UI fixes 08/14/2023
fix Skip mandatory custom fields check in ticket auto closer 08/14/2023
fix Prefill due-date pickers with default values otherwise not working in Firefox 08/10/2023
fix More detailed error message when O365 oAuth flow fails 08/07/2023
new "Set custom field" automation can now set the field to current date 08/07/2023
enh Migrated to native browser date-pickers instead of the heavy 3rd party plugin. Better performance, accessibility, mobile support, dark theme etc. 08/05/2023
fix Fixed attachment names search 08/04/2023
fix Better multiline custom field support in automation rules editor 08/04/2023
fix Passing priority to pre-select on new-ticket page 08/03/2023
fix "Tickets per day" report fix 08/03/2023
enh If a user logs out when SAML is enabled do not log them back automatically 08/03/2023
fix Auto-set ticket "Close date" when importing from CSV, breaks reporting 08/03/2023
fix Fixed 2FA non-scrollable popup on small monitors 08/02/2023
fix Allow Admins to turn off 2FA for a user even if 2FA is enforced (lost smartphone use case) 08/02/2023
fix Performance improvements in KB, technicians report and sending emails 08/02/2023
enh Top menu hover redesign 08/01/2023
fix Fixed KB bulk editing when looking at "articles by tag" 08/01/2023
enh Summary report - show subscribed tickets to managers 07/31/2023
fix Do not strip HTML from user's signature and greeting in API 07/30/2023
enh Summary report: bigger charts + include absolute numbers in the legend 07/24/2023
enh New automation - "tag has been added AND the tag is..." 07/22/2023
fix Fix: KB title non-English support 07/21/2023
fix Added SMTP retry logic for reliability 07/20/2023
fix Acessiblity fixes for screen readers on the new ticket page 07/19/2023
fix Do not cover the "submit" button with the recatpcha badge on mobile 07/19/2023
fix Localized "from" word in outgoing emails to match the app language setting 07/18/2023
fix Time spent timer fixes 07/18/2023
enh Security fixes from the latest pen test 07/18/2023
fix Saved filters UI improvements 07/18/2023
enh More secure random password generator (bigger entropy) 07/16/2023
fix Relaxed contrast adjuster that removes unreadable colors from email tickets, customers get confused 07/16/2023
fix Disabled changing all the date fields when scrolling 07/14/2023
enh All new automation rules JSON-engine, faster editing and processing. 07/12/2023
fix Minor security fixes 07/12/2023
enh Show subscription changes on the Billing page 07/11/2023
fix Restored CompanyName & DepartmentName in /api/Users JSON, added /api/Departments endpoint 07/10/2023
enh Added SAML metadata file 07/10/2023
fix Fixed testing incoming mail server when adding a new one 07/07/2023
fix Fixed Ticket search with CSV export 07/06/2023
fix Fixed non-tech being able to see inline images in the techs-only comments 07/06/2023
fix Fixed unlinking parent ticket UI bug 07/05/2023
fix Minor fix for custom statuses admin page 07/04/2023
new Custom priority levels 07/04/2023
enh HTML Sanitizer improvements 06/29/2023
fix Improved email quoting processing when two Jitbits are talking to each other over email 06/29/2023
fix JIRA integration fixes 06/27/2023
enh Backend check if custom status allowed in the ticket's category when changing 06/26/2023
fix Fixed up-down keys in category dropdown on new ticket page 06/26/2023
new Added links to ticket attachments when creating issue in Github or Gitlab 06/25/2023
enh Migrated all Vue-pages from Vue2 to Vue3 06/19/2023
fix Fix "send email" automation not working if there's also Jitbit on the receiving side 06/18/2023
fix Fixed some "time spent" timer bugs 06/16/2023
fix Fixed new ticket form breaking when pasting really long screenshots 06/15/2023
new Ability to bulk-enable retired assets 06/15/2023
new Added ability to reorder custom statuses 06/12/2023
new Chat GPT integration is now available for all paying customers on all plans 06/11/2023
fix Fixed the "time spent" timer stopping when the browser tab is inactive 06/09/2023
fix Fixed forwarding long tickets with offloaded large bodies 06/08/2023
fix Fixed the datepicker in the Customer Satisfaction report 06/06/2023
fix More detailed error message when failing to parse O365 response 06/03/2023
fix Fixed some edge case datepicker issues when using en-US language 06/01/2023
enh "Notify ticket subscribers" automation now supports "all", "techs", "NON-techs" and "Admins" filtering 05/29/2023
fix GPT: Custom prompt now considers the ticket conversation for context 05/27/2023
fix GPT: Ticket summary is now written in the same language the ticket is written in 05/27/2023
enh Added "Close ticket silently" menu item to skip email notifications 05/27/2023
enh New API parameter to get assets assigned to specific ticket ID 05/27/2023
enh Added "Department name" to user lists 05/27/2023
enh Added "the day is a public holiday" automation rule condition 05/27/2023
enh Asset log improved when editing info or custom fields (less noise, cleaner format) 05/27/2023
fix Minor vulnerability fixes 05/26/2023
fix New ticket page: autofocus on category field if unset 05/25/2023
fix Added support for reverse proxies in user's login history 05/24/2023
fix API token page design fixes and a "copy" button 05/24/2023
fix Fixed automation execution log display and other design fixes 05/24/2023
fix Fixed GCC email server editing 05/24/2023
fix Ticket list rendering improvements 05/23/2023
fix Fixed rule logging when "Abort further rules" is set 05/22/2023
new Support for GCC (MS Government Cloud) for O365, both inbound and outbound email 05/19/2023
fix A lot of Zapier integration fixes 05/15/2023
enh "Notifiy techs on takeover" now has a setting whether to include admin 05/14/2023
fix Fixed custom KB title/description breaks layout for anonymous users 05/10/2023
fix Added some missing translations 05/09/2023
enh "Add subticket" automation rule now supports assigning to a technician 05/08/2023
fix Fixed Google calendar sync - shareable iCal link format fixes 05/08/2023
fix Fixed adding subtickets & parent tickets 05/05/2023
enh Added #Username# mask to email templates 05/04/2023
enh Option to include retired assets in asset-search 05/04/2023
fix Open Github, Jira, etc. integration URLs in a new browser tab 05/04/2023
new Enabled the ChatGPT integration for the Company plan 05/04/2023
fix ChatGPT now generates responses in the language the ticket is written in 05/02/2023
enh API: added "assignedToUserId" parameter to /Ticket POST endpoint, to assign during creation and reduce email chatter 05/01/2023
fix GPT: Do not suggest KB if it is disabled 05/01/2023
fix Fixed tag counts under "Admin - Categories - Tags" page 04/30/2023
fix Improvements and fixes for two helpdesks talking to each other over email 04/29/2023
new ChatGPT integration now allows you to improve your reply or write a custom prompt 04/28/2023
enh Reorganized "More" menu for linked and subtickets, moved "new" button to popup 04/27/2023
enh Added MS Teams notification when a new KB article is posted 04/26/2023
fix Added colors to Google login button 04/26/2023
enh Added support for O365 GCC for incoming emails (beta) 04/25/2023
fix Fixed adding tech subscribers in the recent versions of Chrome 04/25/2023
enh Chroatian language improvements 04/25/2023
enh Kanban - added filter by assigned technician 04/22/2023
fix Bug fix - "Require MFA" setting was not saving properly 04/20/2023
enh Due dates public shareable iCal link for external calendar sync now supports selected user and category 04/20/2023
fix Added "upd by cust", "upd by tech" etc. badges to Kanban board view 04/19/2023
fix Show user phone as a "tel:" link in user profile and preview popup 04/18/2023
fix Github-style markdown checkbox lists in multiline custom fields fixed 04/18/2023
fix Message-ID matching for emails now also looks at the subject line to prevent unwanted routing of new emails to existing tickets 04/18/2023
fix Permission fix: ticket-assign and "tech-only" custom fields now check permissions to current category 04/17/2023
fix Translation improvements 04/16/2023
new Interactive Kanban board for unclosed tickets (under "Reports - Kanban") 04/14/2023
fix Ticket merging concurrency improvements 04/14/2023
fix Fixed Change Status automation when ticket is being closed from "non-updated" and "overdue" triggers 04/13/2023
fix Offer to "close all subtickets" only if a ticket has child tickets, not always 04/13/2023
enh LOTS of performance improvements, less memory usage, faster deploys 04/09/2023
fix Consider category submit permissions when creating tickets from emails 04/05/2023
fix Fixed attachments in KB article API 04/01/2023
new ChatGPT integration. Opt-in in Admin - Integrations 03/27/2023
fix PERF: Use pooled memory streams for image thumbnail generation (prevents app restarts on high memory load) 03/17/2023
fix Fixed catgery templates HTML 03/17/2023
fix Asana interagtion fix 03/15/2023
new New report "overdue tickets". Also log due date changes for accurate reporting. Rearranged reports main page. 03/14/2023
fix User search improvements 03/11/2023
fix Preserve line breaks in ticket templates in a category, fixed non-latin category descriptions 03/09/2023
fix Proper live comment update rendering for system msg with attachments 03/09/2023
enh User @-mentions now have a tooltip that shows the username 03/09/2023
fix Fixed editing huge tickets where body offloaded to file storage 03/08/2023
fix Fixed API "UpdateUser" resetting company/department sometimes 03/08/2023
fix Rearranged email settings page for better UI 03/08/2023
enh Added extra confirmation when deleting a category, even if it has no tickets 03/07/2023
fix Fixed user search for "no tickets OR replies" mode 03/06/2023
fix Fixed saving hidden columns 03/04/2023
fix Improved outbound email logging 03/04/2023
new New API method "Create KB article" 03/02/2023
fix disable o365 mailbox when it's "404 not found" to surface this error to customers 03/01/2023
enh O365 inbound email improvements (api-request batching) 02/28/2023
enh #Recipients# email template can now list names, not emails, to keep this sensitive info private 02/28/2023
fix Fixed embedded image sizing in emails 02/27/2023
fix Fixed unlinking issues from Azure Devops 02/22/2023
enh User advanced search: filter users who have no tickets AND no replies 02/16/2023
enh Azure Devops integration improved: pull and display actual workitem status 02/14/2023
fix Fixed x-axis sorting for Speed report when grouping by month 02/12/2023
fix Faster JSON serialization 02/11/2023
new Added CSV export to customer satisfaction report 02/07/2023
new Ticket search plural/singular support (searching for "printer" will return "printerS" too) when searching for 1 word 02/06/2023
enh Refactored most date-time operations: 3X faster, simpler code 02/04/2023
enh Added overdue breakdown chart to Summary report 02/02/2023
enh Technicians report - add "overdue tickets" number 02/02/2023
new Whitelisitng email addresses to skip useless filter 02/02/2023
fix WhatsApp integration: indicate send failure via existing "bounced comments" mechinism 02/01/2023
fix UI fixes for RTL languages 01/31/2023
new New API method: TagTicket(name, ticketId) 01/30/2023
enh Ticket list date filter - relative date suport - "Today, This week, Last 30 days" 01/30/2023
enh Maintaining Saved filters across user's devices 01/30/2023
enh Added "TIcket URL" to summary report CSV export 01/28/2023
fix Send only 1 email when a user creates ticket via live chat 01/27/2023
fix Made chart colors a little more saturated and made all of them work together better 01/27/2023
fix PERF: randomized background job delays so they don't run all at once 01/27/2023
enh Live chat widget - use the custom "Thank you" message, set in the settings 01/25/2023
fix Live chat - show responding tech's first name, not login (can expose email) 01/24/2023
fix Show the ticket subject in the summary of a Teams notification 01/24/2023
enh Resize the text editor after pasting a long canned response 01/24/2023
fix Restored ticket scheduling info in the sidebar due to customers feedback 01/24/2023
fix When user closes their own ticket - still send "ticket closed" email if the email has "rate our support" links in it 01/24/2023
fix JIRA fix for self-hosted 9.4 and later 01/23/2023
new Added Vimeo embed support 01/23/2023
fix Ability to link existing GitHub issues to tickets 01/23/2023
new Snipe-It integration 01/23/2023
fix Performance: faster ticket merging 01/21/2023
fix Search improvements 01/19/2023
enh Custom field automation condition - option to compare "greater than" not just "equal" 01/18/2023
fix Summary report: clicking tag cloud reloads the report with that tag 01/18/2023
fix Send "rate our support" links only to ticket submitters 01/17/2023
fix Sticky ticket header: bigger blur radius - better contract, different background on the dark theme 01/16/2023
fix Do not allow to convert ticket to a reply of itself 01/16/2023
fix Fixed import from Freshdesk 01/12/2023
fix Fixed months and years not scrolling in Safari and Chrome on MAC 01/12/2023
fix Canned response groups improvements 01/08/2023
fix Improved Hebrew translation 01/06/2023
fix Fixed ClickUp integration 01/05/2023
fix Fixed adding subscribers to tickets 01/05/2023
new WhatsApp integration 01/04/2023
fix UX: easier company deletion 01/04/2023
fix fix: mobile and browser push notifications not working if user opted out of email notifications 01/03/2023
enh Add tickets to assets right from the asset page, by ID 01/01/2023
fix Display video size before uploading screen-capture 12/30/2022
fix Fixed tags list when filtering by category 12/30/2022
fix Fixed user custom fields display in the popup 12/20/2022
fix Fixed ticket edit log 12/08/2022
fix Added minutes/seconds resolution to "Ticket creation date" automation rule 12/07/2022
fix Better checkbox-list state saving whern creating a new ticket 12/06/2022
enh Show reply as "possibly not delivered" when there's been an error connecting to email server. 12/05/2022
fix Fixed "Categories"API 12/03/2022
enh Added ability to set "via" (AKA "origin") when creating ticket with API 12/03/2022
fix New ticket page fix: when tech creates a ticket in a category he has no permissions in, hide "for tech" custom fields 11/30/2022
fix Discount "deleted" tickets in user/company/department profile page stats 11/28/2022
enh Create "on-behalf" ticket from user profile 11/26/2022
fix Sanitize "display:none" nodes from incoming emails 11/25/2022
fix Updated Finnish translation 11/25/2022
fix Fixed new ticket button on login page on mobile 11/23/2022
fix Assets suggestion box fix 11/23/2022
fix Fixed logic when a mailbox uses a now-deleted ticket category 11/22/2022
fix Backend performance improvements (less GC pauses) 11/21/2022
fix Due date calendar report performance 11/21/2022
fix Fixed reopen settings button behavior 11/21/2022
fix User manual updates 11/21/2022
enh Hindi translation fixes 11/19/2022
enh Added Croatian language 11/19/2022
fix Clickup API cache to deal with their rate limits 11/18/2022
enh Use machine-learning to get rid of useless image attachments (social network icons etc.) 11/17/2022
fix UI: offer to close a ticket when setting close date 11/17/2022
fix Faster parser json-parser for O365 mailboxes 11/15/2022
new ClickUp integration 11/15/2022
fix Purging deleted tickets - huge performance improvements 11/11/2022
fix Better ticket-list live updates when deleting/closing tickets 11/11/2022
fix Fix: JIRA server 8.4 and later breaks the API, added a workaorund 11/08/2022
fix Bugfix: disabled categories showing up in "move to category" dropdown 11/07/2022
new Ability to require two-factor auth for all users 11/06/2022
enh Design facelift: less bright "new" button, revamped sticky header in tickets etc. 11/05/2022
fix Profile popup: add user's email + flex + cleaner HTML 11/05/2022
enh "Recent comments" in emails now indicate which comments were "for techs only" 11/04/2022
enh "Technicians statistics" now accounts for working hours and days 11/01/2022
fix Incoming mail servers - quickly enable/disable right from the list 10/28/2022
fix Email deliverability fixes 10/26/2022
fix Create companies and users when importing assets from CSV if they do not exist 10/26/2022
fix Minor dark theme fixes 10/26/2022
fix More reliable URL detection for O365 oAuth redirects 10/26/2022
enh Ability to pass ?email=XXX to new ticket page when posting ticket anonymously 10/23/2022
enh User seach - added "enabled users only" filter 10/23/2022
fix Improved forwarded email detection 10/22/2022
fix "View original email" now respects user dark theme settings 10/22/2022
new Show "response time" and "duration" right in the ticket, as tooltips for "start date" and "resolved date" 10/22/2022
enh Added "New" tickets count to realtime dashboard 10/21/2022
enh Added rule deletion to AuditLog 10/17/2022
fix Security improvements (smarter WAF, eliminated potential XSS) 10/17/2022
enh Minor MailChecker speed improvements 10/07/2022
fix Fixed "notify user's manager" rule - better support for departments 10/07/2022
fix SaaS version - correct processing of emails CC'ed to multiple helpdesk instances 10/03/2022
fix Hide "updated by" username from KB articles to non-tech users 09/29/2022
fix Check empty required custom fields on new ticket form even when JavaScript is disabled 09/28/2022
fix CSV import - human readable error when required fields are missing 09/27/2022
fix Less memory allocations when exporting huge data to CSV 09/26/2022
fix Indicator "someone else is editing this KB article" to prevent race conditions 09/18/2022
fix Tuned mail dupes check to allow CC'ing same email to different helpdesk-monitored mailboxes 09/17/2022
fix More forgiving assets CSV import (quantity field parsing) 09/16/2022
fix Fixes for "ticket body contains" when body uses complicated html and search words spread in different tags 09/15/2022
fix Performance fixes throughout the app, less memory pressure 09/10/2022
enh Deployment performance improvements, so customers do not notice when we update the app several times a day 09/10/2022
fix Fixed category editing page layout 09/10/2022
fix Allow add-subscriber autocomplete box for managers 09/08/2022
fix Fixed KB editing in mobile browsers 09/02/2022
fix Minor fix adding subscribers by email 09/01/2022
fix Fixed saving "Ticket created X hours ago" automation 09/01/2022
fix Technician report performance improvements 08/31/2022
new Office 365 oAuth support for outbound SMTP email servers 08/29/2022
fix Better show/hide retired assets UI 08/19/2022
new Added Median response time and Median duraton to Technicians Statistics Report 08/19/2022
fix Tech stats - clickable link to "tickets created" 08/17/2022
new "Send email to user's manager" automation rule 08/15/2022
fix Fixed grid live updates for closed tickets 08/15/2022
fix Fixed tagging tickets via API (not removing old tags) 08/13/2022
fix Improved how notes for Companies are displayed in the list 08/11/2022
fix Fixed "Ticket comes from a company" automation condition when company is empty 08/09/2022
fix Updated MS Teams integration 08/05/2022
fix Jira, GitHub and GitLab integrations now show issue details on the ticket page, bot just URLs 08/03/2022
fix Suggest to admins to switch mailboxes from POP/IMAP to Office 365 08/03/2022
fix KB and Canned Responses dropdown fixes 08/03/2022
fix Fixed single quotes breaking user autosuggest boxes sometimes 08/01/2022
fix Redirect to the new ticket after merging 07/25/2022
fix Restored the missing properties in API GET Assets 07/23/2022
enh The numbers in Admin - Category - Tags are now clickable links 07/23/2022
fix Fixed clicking on a ticket row in Summary report to open a ticket 07/22/2022
enh Added "YTD - year to date" period to all ticket reports 07/19/2022
fix Automation: "abort further rules" improvements 07/19/2022
enh New automation rule "notify last replier" 07/14/2022
fix Faster fade in and out animations in the ticket grid 07/11/2022
enh Support ticket search by email when the email is mentioned in ticket text 07/09/2022
fix API: Added "recipientIds" parameter to POST Comment 07/09/2022
fix New API method: TicketIntegrationData 07/08/2022
fix Fixed section condition caching in Automation Rules 07/04/2022
enh Return "reason" when rejecting useless emails, more verbose logging 07/03/2022
enh Better permission check when closing tickets 06/28/2022
enh Include "techs only" private replies in email #Recent_messages# template IF the reply is also private and "techs only" 06/28/2022
fix Fixed GitLab integration 06/27/2022
fix Fixed default dropdown option? on new-ticket page 06/25/2022
enh Admin - Categories - hint if category uses a custom email template, quick edit link 06/24/2022
fix Custom fields automation performance 06/24/2022
new Bulk tagging assets in the list 06/23/2022
enh Option to delete original comment when moving comment to a new ticket 06/23/2022
fix Automation for overdue tickets - less delay 06/20/2022
fix Updated the Hebrew translation 06/20/2022
fix Fixed HTML "notes" on the company page 06/18/2022
fix Fixed company notes display in various places 06/17/2022
enh Linked tickets/subtickets pane design fixes: show username, ticket-ID, new "unlink" button 06/14/2022
fix Fixed #Originator# template in emails sent by automation rules 06/14/2022
enh Support "Shift+click" in KB articles category list checkboxes 06/12/2022
fix Fixed rating links prompting for login sometimes 06/12/2022
new Allow checkboxes in ticket text editor/HTML to support "checklist" functionality right inside tickets, like in Github 06/11/2022
enh Pre-filling custom fields via URL params on new ticket creation 06/08/2022
fix Database performance tweaks 06/07/2022
new New automation rule "Ticket was created more than X hours ago" 06/07/2022
enh Improved keyboard shortcuts on ticket page ("R" to reply, "ESC" to cancel reply, "J/K" -prev/next ticket, "Ctrl + ." KB, "Ctrl + ," Canned Responses) show shortcuts in tooltips 06/07/2022
fix Added an option to bulk unassign to the ticket grid popup 06/07/2022
new Customizable "Thank you" text when unregistered users create tickets via web-app 06/06/2022
enh User register page natispam 06/05/2022
new More sophisticated antivirus for all attachments 06/01/2022
new Due date calendar - sharable iCal link to subscribe in external calendar apps 05/22/2022
fix Removed the ability to disable users via CSV import in favor of "bulk actions". Many customers disable users accidentally 05/20/2022
fix Scheduled tickets history report - proper ordering 05/19/2022
fix Summary, Search - latest comments render fix 05/19/2022
fix Fixed managers change category permission bug 05/17/2022
fix Better messaging for "resend welcome email" 05/16/2022
enh Company page - shortcut to user search by the company 05/16/2022
new Option to hide all system entries form the ticket by default 05/12/2022
fix "Rate our support" links in emails now work without logging in 05/09/2022
fix Fixed random logouts if "remember me" is disable due to compliance 05/08/2022
fix Custom report UI fixes 05/07/2022
fix Fixed search with special characters like "AT&T" from top search box 05/05/2022
fix Accessibility fixes for screen readers 05/04/2022
fix Added ?? and ?? to the emoji picker 05/03/2022
fix Assets main page UI improvements 05/02/2022
fix Fixed "link existing JIRA issue" 04/28/2022
fix Friendly message instead of broken images in emails when attachments disabled 04/22/2022
fix Acessibility: close "recent tickets" and "user info" popups on ESC 04/21/2022
fix CSS styling for checkboxes for unified cross-browser look 04/15/2022
fix "Big" support widget script - support for pre-selected ticket category 04/15/2022
fix Fixed 404 in Summary report when customer has 100+ custom fields 04/15/2022
fix Fixed new ticket email confirmation for newly created users 04/14/2022
fix MailChecker performance improvements 04/14/2022
fix Fixed Summary and Dynamics reports losing tech filter under rare conditions 04/13/2022
fix Summary report "from" time fixed 04/13/2022
enh Added very basic file preview before uploading 04/09/2022
fix Support for custom favicons in Desktop notifications 04/08/2022
enh Widened duplicate files detection to match different users (still within one ticket) 04/07/2022
fix Added SAML provider settings to General Settings 04/07/2022
fix "Speed" and "Tickets per day" report URLs are also "saveable" now 04/05/2022
enh Dozens minor performance fixes + minimized freeze during deploys 04/04/2022
fix Summary report: use GET so people can save the url for later use 04/04/2022
enh Github and Gitlab integration: the list of repos is now searchable 03/30/2022
enh 2X faster HTML sanitizer engine 03/29/2022
fix CSV import improvements 03/28/2022
fix Acessibility fixes 03/26/2022
fix Better contrast in dark theme dropdowns 03/24/2022
enh Rewrote the backend to .NET 6, huge performance boost 03/23/2022
enh "showlogin" parameter for the login page to ignore the SAML "hide inputs" setting 03/22/2022
enh Log rejected "useless" inbound emails in "audit log" 03/19/2022
enh Assets quick search 03/19/2022
fix Assets - assign-unassign to users via ajax, no page refresh 03/19/2022
fix Redirect to proper assets list page after editing an item 03/19/2022
fix KB caching mobile view fixes 03/18/2022
fix Support "hide powered by" setting in the live chat widget for Enterprise customers 03/17/2022
fix Adding X-Jitbit-Ticket header when forwarding ticket by email to prevent ID clash 03/17/2022
enh Added "all unclosed tickets" option to Summary Report filter 03/16/2022
enh "Ideas with no upvotes" filter 03/16/2022
fix Power BI: now loads 3000 tickets, supports scheduled refresh 03/16/2022
fix Chat widget fixes 03/15/2022
new New setting: "Only send updates to subscribers when sent by techs" 03/15/2022
fix Sort Asset search results by name 03/13/2022
enh Summary report now allows filtering tickets assigned to deactivated technician accounts 03/11/2022
fix "Reply and close" now works only for technicians in ticket's category 03/11/2022
enh Improved Harvest integration - added time entry dialog right into tickets 03/10/2022
enh Ability to remove linked tickets and subtickets via API 03/06/2022
fix Accent tech subscribers with green checkboxes to distinguish from regular users 03/06/2022
fix "Ticket subject contains" automation now has an option to match the whole word only 03/05/2022
fix Added "CreatedByUserID" to api/articles endpoint 03/02/2022
fix Fixed updating checkbox custom fields for User/Asset/Companies 02/28/2022
fix Company popup - proper design for "recent tickets" list 02/17/2022
fix String parsing performance improvements 02/16/2022
enh Added "Abort further rules" automation action 02/15/2022
fix Slightly improved KB emails 02/12/2022
fix Performance improvement for "show all" tickets list 02/11/2022
fix Dependent drop-down custom fields "default" options fixes 02/11/2022
fix Fixed showing custom field inputs on "new asset" page too 02/08/2022
enh Added YTD option to Summary report intervals 02/07/2022
fix "You've been assigned" email notificaiton now includes ticket attachments 02/07/2022
fix Ability to hide username/password inputs when Google-login is enabled 02/06/2022
fix Fixed "undo" in wysiwyg-editor on paste 02/03/2022
fix Added "tickets created on behalf" to technician statistics CSV export 02/03/2022
fix Fixed sorting attachments by date 01/31/2022
fix Fixed canned response and text insertion sometimes happen outside editor in Firefox 01/27/2022
fix Improved "checkbox" custom field in grids 01/25/2022
fix Excel compatible CSV export for non-english characters (utf16 + BOM char) 01/25/2022
fix WYSIWYG fixes in Firefox 01/24/2022
fix DB optimizations 01/23/2022
fix @mention improvements 01/23/2022
fix Fixed "resend comment" bug 01/20/2022
fix Fixed ticket dates inthe user info popup 01/20/2022
fix Added "check all" when selecting attachments for forwarded tickets by email 01/20/2022
fix WYSIWYG fixes (proper font size, image pasting position) 01/19/2022
fix Github integration: order repos by "last pushed" 01/18/2022
fix Assets CSV export now includes all custom fields (not just "shown in grid") 01/18/2022
fix WYSIWYG list fixes 01/17/2022
new @-mention a user when writing replies! (adds the user to ticket subscribers and sends en email notification) 01/16/2022
fix Rewrote & improved WYSIWG editor 01/13/2022
fix Do not include excessive attachments in ticket confirmation emails 01/12/2022
fix Added validation for empty JIRA integration fields 01/10/2022
enh Added "total views" to KB analytics report 01/09/2022
fix Localized "Unsubscribe" link in emails 01/07/2022
fix Fixed saving "current date between" automation rule format 01/05/2022
fix Ticket search category dropdown fix 01/04/2022
fix Mandatory checkbox custom fields are also checked now 12/30/2021
new Auto purge tickets closed more than X days ago 12/23/2021
fix Fixed inline images when creating a new ticket from an existing comment 12/23/2021
fix Pressing Escape now focuses back on the editor when closing canned response or KB dropdowns 12/23/2021
fix Fixed editing "Delay" automation rule 12/23/2021
fix Import/Export form tabs redesign 12/23/2021
fix refactored avatar caching so dark/light UI switching changes right away 12/22/2021
fix New API method UnAssignAssetToUser 12/22/2021
fix Option to skip diff file when editing a comment 12/20/2021
fix Do not show "powered by jitbit" on the shared and print view when "hide powered by" setting is enabled 12/16/2021
enh Power BI connector now loads 3000 tickets instead of 300 12/14/2021
fix OneDrive integration fixes 12/12/2021
fix More performance tweaks 12/09/2021
enh New API method "Get user by ID" 12/09/2021
fix Fixed screen capturing in fullsize widget 12/09/2021
enh New API DeleteUser method 12/07/2021
enh Many infrastructure upgrades to protect from DDoS attacks and prevent outages 12/06/2021
fix Huge database performance improvements, Redis-caching to speed up deploys. 12/06/2021
enh Added support for cmd + enter (for Macs) everywhere where ctrl + enter is supported 11/29/2021
fix Mail template fixes for automation-rule notifications 11/26/2021
fix Added keyboard arrow key navigation for the KB dropdown as well 11/26/2021
fix Added hotkeys: "ctrl + ," opens canned responses, "ctrl + ." opens kb article dropdowns when writing a ticket reply 11/26/2021
fix Fixed comment deletion removing duplicate files incorrectly 11/25/2021
fix Added support for hotkeys to canned responses: navigate with up and down arrows, insert with enter 11/25/2021
fix Fixed ticket confirmation email when assigning ticket during creation 11/24/2021
enh Admin - Users - Quicksearch now finds "deactivated" users too 11/23/2021
fix throw 404 on all KB pages if KB is disabled, even when accessed directly 11/23/2021
fix Reworked JIRA integration: correct issue types are now show in the UI when a project is changed 11/23/2021
fix DevOps integration now supports rich text editing 11/22/2021
fix Fixed wide images in user profile comment history 11/22/2021
fix Datetime picker component localizations 11/17/2021
fix Improved email importer for semantic HTML tags 11/17/2021
fix Fixed Dashboard live update when deleting tickets 11/15/2021
fix Fixed the category filter in advanced ticket search 11/14/2021
enh Carry on the tags when creating a scheduled ticket 11/14/2021
fix Fix: rule-powered emails always remove the originator from recipients 11/14/2021
enh "You have been assigned" sent via desktop notifications too. Also, notifications now work on most pages, not just the ticket list 11/12/2021
fix Easier to spot mandatory custom fields 11/12/2021
fix Minor security fix 11/10/2021
fix Fixed the "time spent" timer restarting after a reply even if it is disabled by a global setting 11/09/2021
enh custom fields performance fixes 11/09/2021
new Admin - Users - Search can find users by company. Can be used to move users between companies in bulk, etc. 11/04/2021
fix Backend performance improvement 10/31/2021
enh Disable user accounts via CSV upload 10/29/2021
fix "Move comment to another ticket" only moves file attachments from that comment 10/28/2021
enh Added "ticket assigned to a deactivated tech" automation 10/27/2021
enh Export canned responses to CSV 10/27/2021
fix Automation engine fixes that might cancel some rules from running 10/26/2021
new Added "out of office" technicians to dashbaord 10/24/2021
new "Add sub-ticket" automation rule 10/22/2021
new API methods to get rule by ID, enable and disable a rule 10/22/2021
enh Option for administartors to skip logging diff file when editing a ticket (when removing sensitive info) 10/21/2021
fix Fixed GitLab integration 10/21/2021
fix Azure DevOps integration fixes 10/21/2021
fix "Latinizing" non-English letters (diacritics, cyrillic, etc) in KB url generation 10/19/2021
fix Fixed user "LastSeen" logging on new session start 10/15/2021
fix "Tickets per day" report now allows filtering per technician 10/15/2021
fix Fixed "Abort all further email notifications" rule 10/11/2021
enh Search for partial company names in ticket search 10/09/2021
fix Add log entry when Asset custom field is changed via API 10/09/2021
fix Security fixes 10/02/2021
fix Assets list + Asset search performance fixes 10/01/2021
fix Scalability & throughput improvements (async) 09/30/2021
fix Performance fixes & smoother deploys 09/30/2021
fix API fixes for JSON requests 09/30/2021
fix Show ticket assets to non-tech users (read-only mode) 09/30/2021
fix Fixed custom fields search 09/21/2021
fix Fixed "$$ is not defined" in live chat widget 09/20/2021
new Jitbit has been ported to .NET CORE. More info 09/13/2021
fix API method TicketCustomFields now includes all possible options for dropdowns 08/25/2021
enh KB search now uses "AND" logic for multiple word queries 08/25/2021
fix Optional access to Dashboard to technicians and managers 08/25/2021
fix Fixed month sorting in report graphs 08/23/2021
fix Drastically sped up ticket search by email-domain 08/21/2021
fix Fixed tags, secondary assignee, asset, etc. imputs when text had an apostrophe 08/16/2021
fix "Go to the original reply" button in the ticket attachment list 08/16/2021
enh "Reply and close" button now offers to close linked tickets too 08/14/2021
fix Fixes total count on assets page, added count to assets search 08/14/2021
enh Show involved assets on ticket print page 08/13/2021
enh Live-refresh custom fields on ticket page when updated by rules or by another user 08/13/2021
fix "Assign to noone" automation rule now removes secondary assignees too 08/13/2021
enh Minute-precision in "set ticket due date" automation rule 08/12/2021
enh Bulk-delete ideas using checkboxes 08/12/2021
fix Include file attachment information in the system comment about ticket forwarding 08/12/2021
enh Cloud attachments (Dropbox GDrive Box etc) are now supported in Knowledge Base, Assets etc, not just tickets 08/12/2021
new Automation rule "if custom field equals" now supports user and company custom fields 08/08/2021
enh Ability to set "start date" to X hours (or working hours) from current date 08/07/2021
enh Link to API token in user profile 08/04/2021
new Allow (almost) any HTML tags in Knowledge Base 08/02/2021
fix Fixed tag filter disappearing on assets with multiple pages 07/29/2021
fix Removed character limit for top announcements (for admins and techs) 07/27/2021
fix Better user permission editing UX 07/21/2021
fix Fixed pipe character in company names breaking autocomplete 07/18/2021
enh Include ticket submitter in the default search 07/16/2021
fix "Recently viewed tickets" cleaner design 07/15/2021
enh Ticket "checkbox" custom field can now be edited right away, without clicking "..." then "OK" etc 07/08/2021
new Ability to move comments from one ticket to another if a user makes a mistake 07/08/2021
fix Ability to add "system" comments via API 07/08/2021
enh When email template contains #Attachments# links - show most recent reply's attachments on top, sort the rest alphabetically 07/07/2021
fix New API method: UserSearch 07/06/2021
enh Ability to add "system updates" to tickets via "add reply" automation rule 07/06/2021
fix Order tags alphabetically in the UI 07/06/2021
enh Users CSV import now support "Department" 07/06/2021
enh Allow users delete their own ideas and edit tags 07/05/2021
enh "Add exsiting subticket" tool 07/05/2021
fix Fixed sorting the ticket attachment list by date 07/05/2021
fix Show custom fields when expanding subtickets in the grid 07/02/2021
enh "Insert KB article" now inserts article with title 07/01/2021
fix Speed up bulk user deletion 07/01/2021
fix Added an ability to add related assets on ticket creation (for techs only) 06/29/2021
fix Show only 10 most popular tags on the KB index page with a link to show all tags 06/29/2021
fix Fixed sorting search results in new Chrome version 06/29/2021
fix Scheduled tickets now carry on custom fields from original ticket 06/26/2021
fix Fixed bulk-adding techs from company/department 06/24/2021
new HUGE performance improvements for the database - better indexes and faster ticket lists 06/22/2021
new Token-based authenticaiton for API 06/20/2021
fix Added #Via# field to email templates - it is replaced with a ticket origin (email, web, live chat, etc.) 06/11/2021
fix Database performance 06/08/2021
new Trigger automation rule on ticket deletion 06/04/2021
fix Support "time spent" more than 100 hours in the ticket UI 06/04/2021
new Allow users from same department seeing each other tickets 06/03/2021
new TeamViewer integration 05/31/2021
fix Ticket print: option to hide all replies / system entries 05/31/2021
fix Fixed some tickets not shown in due dates calendar 05/30/2021
enh Background job optimizations 05/26/2021
enh Ability to reorder sections by drag-n-drop 05/25/2021
new Ability to customize the satisfaction survey prompt text 05/22/2021
fix Performance optimizations 05/15/2021
fix Ticket scheduler fixes 05/15/2021
new A user can be made a "Manager" for either company or department 05/09/2021
new Option to disable built-in timezone-based holidays 05/07/2021
fix Fixed Freshdesk import 05/06/2021
fix Dashboard reponse-time and resolution-time now supports working hours and holidays 05/04/2021
fix Company stats report "response time" now properly accounts for working hours and holidays 05/03/2021
new Admin tools to clean up empty companies and departments 05/02/2021
new New option - only admins can assign tickets to other admins 04/30/2021
fix Show full names in secondary assignees list 04/30/2021
fix Added an ability to change your billing plan in the admin panel 04/29/2021
fix Fixed img width/height lost in email notifications (resulted in huge logos) 04/27/2021
fix Fixed rule editor "current date between" error 04/26/2021
enh Fixed live chat widget breaking in modern browsers CORS (not using cookies any more) 04/23/2021
fix Workaround for custom-JS browser caching after editing 04/23/2021
fix Hide "Reports" tab if no reports allowed to user 04/22/2021
enh Added "Department" to summary report 04/22/2021
fix Fixed importing calendar attachments from incoming emails, also any attachments with broken filenames 04/15/2021
new Preview ticket text on mouse hover 04/10/2021
enh Selecting individual file attachments when forwarding ticket by email 04/07/2021
fix Preserve collapsed sections between page reloads 04/05/2021
fix All notifications from "critical" priority tickets now send high importance email notications 04/05/2021
enh Custom report - grouping by a custom field now processes tickets with unset field too 04/01/2021
fix Fixed minor filter/tabs inconsistencies (e.g. clicking "Unassigned" when "Assigned to X" filter is active) 04/01/2021
fix Fixed ticket sorting by custom field after clicking "more" 03/31/2021
fix Fixed setting out of office via API 03/29/2021
new Ideas - added the "ideas I'm subscribed to" filter 03/26/2021
enh "Latest reply contains" automation - option to look in customer replies only 03/26/2021
enh Filter summary report by department 03/26/2021
fix Logging comment deletion in the audit log 03/26/2021
enh Include ticket attachments into ticket confimation email 03/25/2021
fix Bulk-actions permissions improvements 03/25/2021
fix Fixed dashboard response/resolution time calculation 03/19/2021
fix Render line breaks in multiline custom fields 03/18/2021
new Backend improvements: mail-checker module is fully 'async' now 03/15/2021
fix "Notify assigned tech" automation rule now supports sending mobile push notifications 03/15/2021
enh Ability to resize image after inserting into WYSIWYG editor 03/15/2021
enh When filtering by tag - filter the category list and tag menu accordingly 03/14/2021
fix Fixed #Unsubscribe# links in emails 03/10/2021
new Scan all attachments for viruses 03/09/2021
enh Collapse/expand sections in the category menu 03/07/2021
fix Increased maximum allowed section name to 250 characters to bring it on par with category names 03/05/2021
fix Fixed a visual bug with tags overflowing the container in Summary report 03/05/2021
fix Drastically improved page load times for tickets with a lot of replies 03/03/2021
fix Unsubscribe link in emails fixed 03/03/2021
fix SAML: added extracting the "location" attribute 03/02/2021
fix User Search looks for "secondary" emails too 03/01/2021
fix Bugfix for "tech only" custom fields on new ticket form 02/26/2021
enh Ability to hide category selector in live-chat widget via JS 02/25/2021
fix Fixed rich formatting hotkeys in Safari 02/25/2021
enh "Email contains" automation now supports exact matches 02/24/2021
fix UI - disable removing ticket-creator from subscribers, the app adds them back anyway, but leads to confusion 02/23/2021
fix "Scroll to the top" button in the sticky header in the ticket view 02/22/2021
new Capture still screenshots (not just video) from the web-interface 02/22/2021
fix Automation rules performance fixes 02/21/2021
enh Editing a ticket adds a message to audit log 02/17/2021
fix Leave a system comment when a tech manually removes 'upd by cust' or 'upd for tech' badges 02/17/2021
enh Show built-in holidays tracked by the app on the "custom holidays" page 02/16/2021
fix Fixed client-side sorting on some pages not compatible with new jquery 02/16/2021
enh Filtering the tickets grid by mutlitple tags with Shift+Click 02/15/2021
enh Added "in-person" option to the "via" ticket field 02/15/2021
fix Show if an article is for techs only in KB suggestions 02/15/2021
fix Do not show edit logs in the main attachment list, also do not allow deleting the logs 02/15/2021
fix Proper support for dependent dropdown custom fields in User, Assets and Companeis 02/14/2021
fix Improved breadcrumbs navigation in the admin panel 02/14/2021
fix Fixed minor KB-publihsing bug 02/12/2021
enh Summary report - clickable pie charts, filters tickets by the clicked dimension 02/12/2021
fix Removing tracking pixels from incoming emails 02/10/2021
fix Fixed line breaks in "add reply" automation rules 02/09/2021
fix SMTP throttling for office365 connections 02/07/2021
enh Many SMTP-server connection improvements 02/06/2021
fix Fixed missing "Invoices" section in the Billing page for old customers 02/04/2021
fix Dashboard UTC time bugs resolved 02/04/2021
fix New ticket page category selector performance fixes for huge category lists (500 and more) 02/03/2021
fix Show user full name on company/department page 01/29/2021
enh Added "Priority" to CSV ticket export 01/28/2021
fix Support HTML body in "api/UpdateTicket" 01/28/2021
fix Two-factor auth: limited the number of times you can enter incorrect auth code before getting banned for 1 minute 01/25/2021
fix Allowed longer SMTP passwords 01/25/2021
fix Added "EN-CA" locale for Canadian date format + holidays 01/24/2021
enh Allow editing article text before publishing ticket to KB 01/23/2021
fix Fixed Asana integraiton 01/19/2021
fix Dashboard Fullscreen support in more browsers 01/18/2021
fix Added LastSeen to users CSV export 01/18/2021
enh Added "create NEW linked ticket" menu item 01/17/2021
enh "Add reply" automation rule now supports template masks like #Body# #FirstName# 01/16/2021
fix Sending emails can fail from "not-updated" and "overdue" automation rules 01/15/2021
fix Fixed loosing reply attachments when reply is being edited for too long (20-30minutes) 01/14/2021
enh Add asset-log entry when editing asset custom fields 01/14/2021
fix Update the current view ticket count in real time 01/13/2021
fix Show "no more ticket left" screen when they are no more tickets to show. Also, show the ticket grid when "no more tickets" is shown and a new ticket comes 01/08/2021
fix Fixed "set ticket subject" automation rule with custom fields mask 01/06/2021
fix Update "dates ago" in the ticket grid in real time in the ticket list 01/05/2021
fix Ideas Forum: submit replies on Ctrl + Enter 01/03/2021
fix Search in ticket replies by default 01/03/2021
fix Added live badges to the sticky bar in the ticket view 12/21/2020
fix "2020 in review" report 12/18/2020
enh Option to disable "remember me" on login page for compliance (HIPAA etc) 12/17/2020
fix Google login fixes 12/16/2020
fix Fixed endpoints for Github Enterprise integration 12/14/2020
enh Logging last-connect date/time + result for external mailboxes, show it in the UI 12/14/2020
fix Prevent auto-zoom in live chat widget in mobile Safari iOS 12/14/2020
fix Fixed minor priority filtering bug 12/11/2020
fix A lot of Gitlab integration fixes, especially for the self-hosted Gitlab version 12/11/2020
fix Redesigned tags menu/filter on Tickets and Assets pagers 12/09/2020
new Assets now support tags 12/07/2020
new Round Robin ticket assignment automation rule 12/04/2020
fix Do not play sounds for system comments in live chat 12/04/2020
new Filter ticket list by multiple categories using Shift + Click 12/01/2020
fix Editing custom field minor bug fix 11/30/2020
enh Floating header: show ticket-ID, clicking Subject scrolls back to top (similar to Github) 11/29/2020
fix Fixed copy-pasting stuff from Google Sheets 11/27/2020
fix Send mobile push notifications on new live chat replies to the assigned tech 11/25/2020
fix Fixed #Suggested_KB_articles# mask not working in some cases 11/24/2020
enh DDoS protection improvements 11/24/2020
fix Show creator name in new idea notifications 11/24/2020
enh Chat widget antispam improvement 11/24/2020
enh Add actual error message to alerts sent to customers who use custom SMTP 11/24/2020
fix Do not create scheduled tickets for deleted tickets 11/23/2020
new Keep a tiny infobar on top when scrolling down a ticket 11/23/2020
new Grouping Canned Response info "folders" 11/20/2020
enh New automation action: "current date is between" 11/19/2020
fix Multilanguage improvements 11/19/2020
fix Added "Toggle fullscreen" button to the dashboard 11/18/2020
fix Throttle KB email notifications if user decides to edit the article again 11/17/2020
fix Automation condition "Ticket has zero replies" now has an option to ignore ticket submitter replies 11/13/2020
fix Anti-Flood fix if email sent to multiple queue addresses deliberately 11/12/2020
enh Shift+Click a subscriber checkbox checks/unchecks ALL subscribers 11/12/2020
fix Increased the number of tickets in Power BI connector from 100 to 300 (requires redownloading the connector) 11/12/2020
new Added Romanian language 11/12/2020
fix Added a permanent link to the changelog to the bottom of the main admin page on the hosted version 11/12/2020
fix Fixed and improved assets CSV import error handling 11/12/2020
fix New API methods: CompanyCustomFields, UserCustomFields 11/12/2020
fix ##Ticket_Number mentions improvement 11/11/2020
fix Fixed: copying category does not copy FromName 11/10/2020
enh Ticket page: load new replies after websocket disconnect/reconnect (lost wifi signal etc) 11/08/2020
enh #CF_xxx# mask in email templates now works for techs-only custom fields too (#Custom_Fields# for the public ones only) 11/08/2020
fix Tickets dashboard: added "tickets per day", added category filter, fixed some calculation bugs 11/06/2020
new Automatiom rule execution log: see a list of the last 10 tickets the rule was executed on in the "rule edit" page 11/05/2020
enh Techniques to prevent ticket duplicates from email 11/04/2020
fix Trello Integration: fix for accented characters 11/04/2020
fix Fixed idea comments notifications 11/03/2020
new "Unshare a ticket" automation action 11/02/2020
fix Fixed report labels color in Firefox 11/02/2020
fix Fixed canned responses/kb popups 11/01/2020
fix Bugfix: empty new ticket email template (for techs) was causing ticket confirmations not to be sent 11/01/2020
enh Added "out of office" to "UpdateUser" API 10/31/2020
fix Properly show inline images in "shared" tickets 10/29/2020
fix Sort asset tickets by newest first 10/28/2020
new Controlling individual report permissions 10/22/2020
fix "To-address does NOT contain" automation option 10/21/2020
fix Fixes least busy automation bug 10/20/2020
fix More contrast for prioiry/status in dark theme 10/20/2020
fix Improved quoted emails remover 10/17/2020
new API methods to update User/Company custom fields 10/16/2020
fix User profile page improvements 10/16/2020
fix Performance fixes 10/15/2020
fix Editing user greeti?g and signature via API 10/15/2020
fix More securty fixes 10/15/2020
new NEW: automation rule "Auto-assign to the least busy technician" 10/08/2020
fix Clicking "tickets" on User/Company/Department page resets the filter (if any) 10/08/2020
fix Performance imropvements 10/07/2020
fix Added a remineder to enable browser notifications 10/07/2020
fix New automation: "mark ticket upd FOR tech" 10/05/2020
fix Fixed XML in wisywig editors 10/04/2020
fix Ideas anti-spam fixes 09/29/2020
fix Make it clear that when an email template is empty a notification will not be sent 09/28/2020
enh Background automation jobs for "Ticket not updated" and "Ticket overdue" - massively improved performance and reliability 09/28/2020
new Secondary email address(es) for users 09/27/2020
enh Show category descriptions as tooltips on new ticket page when hovering mouse 09/25/2020
enh Ctrl+K to add link in all content-editors 09/25/2020
new Ability to pre-set the user's email in live-chat widget via JavaScript 09/24/2020
fix Fixed "dependent" custom fields for Users/Companies/Assets 09/23/2020
fix User/Company autocomplete box improvements 09/23/2020
fix New automation condition: "Technician is looking at the ticket" 09/23/2020
fix Fixed Asset search by a numeric custom field 09/21/2020
new Admins can now edit ticket "start date" 09/20/2020
enh Make "unsubscribe form this ticket" link in emails optional 09/18/2020
enh Live-chat indicator in browser notifications 09/18/2020
fix Ticket scheduler realiability fixes 09/16/2020
enh Add a special "live chat" icon to "new ticket" email notification if the ticket comes via livechat 09/15/2020
fix Email signature cutter improvements 09/14/2020
new New automation condition "ticket has zero replies" 09/11/2020
fix Various mobile push notification fixes 09/10/2020
fix Send a mobile push notification with sound and vibration when a live chat ticket is created 09/10/2020
enh New "via" option for tickets - "live chat widget" 09/10/2020
fix Support for "defer" loading option in the live chat widget 09/10/2020
fix Fixed file uploads via new-ticket popup widget (cross-site issue in new Chrome) 09/09/2020
new Sharing tickets via a readonly link like in Google Docs 09/07/2020
enh Add system comment when unlinking tickets 09/07/2020
enh Companies page UX fixes 09/06/2020
enh Satisfaction report - switching filter by ticket close-date or create-date 09/06/2020
fix Fixed numeric custom fields search 09/03/2020
fix Remove formatting when copy-pasting from dark theme 09/02/2020
fix Fixed URLs in custom fields 09/01/2020
fix Redesigned the comment toolbar 08/31/2020
new User logon history report 08/30/2020
fix Fixed subject pre-fill via query string on new ticket page 08/28/2020
enh Hiding system entries when priting ticket 08/26/2020
fix Fixed user merging 08/25/2020
fix Zendesk and Freshdesk import fixes 08/25/2020
enh Added "Unfollow this ticket" link to emails for GDPR 08/21/2020
fix Custom field tiny permission fix 08/20/2020
fix Printing KB articles fixes 08/20/2020
fix Do not filter bounce and error messages if it's a forwarded email 08/19/2020
enh New automation condition "if ticket creator's user-lookup data contains" 08/18/2020
fix Dark mode fixes 08/18/2020
enh Allow moving "new" tickets to custom statuses 08/13/2020
fix Fixed deleting asset types, suppliers, manufacturers 08/12/2020
new Custom fields for companies 08/12/2020
fix Rule editor: fixed time support in date-time custom fields 08/07/2020
fix Bulk-action fixes 08/07/2020
fix support "statusId" mask in Http automation 07/18/2020
fix Clone more attributes when cloning ticket, including tags 07/18/2020
fix Display user count on company page 07/15/2020
fix Add clickable note when closing ticket from parent/linked 07/14/2020
fix Added Hungarian translation 07/14/2020
fix Do not filter non-delivery and out-of-office notification if the subjects starts with "fw:" 07/13/2020
fix Front end performance improvements 07/13/2020
fix Added "cancel" button when adding reply 07/10/2020
fix Fixed section reorder in admin panel 07/10/2020
enh Finished migration to new outbound email engine, more reliable SMTP now 07/07/2020
fix Custom report fixes 07/07/2020
fix Multi-language translation fixes 07/07/2020
fix More minor security fixes 07/03/2020
enh Important security fixes 06/30/2020
enh Renamed Event Log to Audit Log 06/28/2020
fix less aggressive file-attachments caching 06/26/2020
fix Better JS error reporting to Jitbit team via Sentry 06/25/2020
fix LDAP integration fixes 06/23/2020
fix Bulk ticket actions performance improvements 06/22/2020
fix Basecamp integration fixes 06/22/2020
fix allow float numbers in numeric custom fields in new chrome 06/21/2020
enh Automation job performance improvements (async runners) 06/19/2020
fix Support "CF_XXXX" masks in "set ticket subject" automation rules 06/17/2020
fix CSS fixes for the new Chrome release 06/17/2020
fix Improved the "also looking at this ticket" module - supports the "ticket opened in two tabs" case 06/16/2020
fix Minor password policy fix 06/16/2020
enh Option to automatically redirect to identity provider when SAML/SSO is enabled 06/16/2020
fix Schema support in custom field URL detection. E.g. set a user custom field to "skype:user" and clicking it will start a skype call. 06/15/2020
new Custom fields for USERS (not just tickets) 06/14/2020
fix Do not show deleted tickets to non-techs 06/12/2020
new New API methods: to get, retrieve sub tickets and linked tickets 06/12/2020
fix Fixed Basecamp integration 06/10/2020
new New automation condition "if ticket came via..." 06/10/2020
enh Bulk remove due date from tickets 06/09/2020
fix Ticket search speed improvements 06/08/2020
new All new design for all anonymous user facing pages: KB, login page, register, "lost password" etc. 06/08/2020
fix Faster image thumbnails generation 06/06/2020
fix Expading sub-tickets in grid respects the current sorting 06/06/2020
fix Better async performance in HTTP-request automation rules 06/06/2020
fix Improved datetime input rendering for custom fields 06/05/2020
fix More Dropbox/GDrive/Onedrive/Boxcom fixes 06/04/2020
fix OneDrive file picker now returns sharable URLs (was returning protected URL not visible to anyone) 06/04/2020
new Dashboard links to ticket list 06/03/2020
fix New automation rule "Latest reply came from a non-subscriber" 06/03/2020
new Added "Last Updated By Username" to tickets list 06/02/2020
fix Clicking away cancels editing ticket subject 06/01/2020
fix Fixed double slash in browser notifications URL 06/01/2020
fix Default ticket search now looks in dropdown custom fields too 05/31/2020
new Ticket Search now looks in custom fields too 05/31/2020
fix Human-readable missing paramater error message in API 05/28/2020
enh Attach files during asset creation 05/28/2020
new All new outbound email component, faster and more reliable 05/28/2020
fix Asset cloning improvements 05/28/2020
new Box.com integration 05/28/2020
fix Order sections by name on admin pages for easier lookup 05/28/2020
new Notify admins when their custom SMTP server is down 05/27/2020
enh Improved text search performance within replies 05/25/2020
fix Security improvements 05/21/2020
fix More granular "delay" automation actrion (seconds precision) 05/20/2020
fix Fixed automation-triggered comments display 05/19/2020
enh Support for deleting messages instead of marking as read in Office 365 mailboxes 05/18/2020
fix Proper notifications when converting a ticket to a reply 05/12/2020
fix Respect custom status categories in mobile apps/API 05/11/2020
enh Realtime dashboard - ability to select "today, 7-days, 30-days" 05/11/2020
fix Quick in-place editing for ticket subject 05/10/2020
new Ability to add custom public holidays 05/10/2020
fix Fixed switching "total" links in the grid 05/08/2020
fix Added "Category permissions audit" to technicians report 05/08/2020
fix Translation fixes + saved filters styling 05/08/2020
fix "Mark answered/unanswered" automation rule fixes 05/07/2020
fix Remove extra formatting when copy-pasting from tickets, so text looks nice in other software 05/07/2020
enh Admin user search - added an option to search "regular' users only 05/06/2020
fix Fixed canned responses in Edge browser 05/05/2020
new New automation action "mark reply as 'tech-only'" 05/04/2020
fix Dropbox integration fixes 05/04/2020
fix Google Drive fixed also no need for API-id etc, just enable the checkbox and that's it. 05/02/2020
new One Drive support (attaching files to tickets) 05/02/2020
fix Fixed desktop notifications for new tickets 05/01/2020
fix API search imrovements 04/24/2020
fix Fixed localized status names in API 04/24/2020
new Added /LinkedTickets" to API 04/17/2020
fix JS fixes in summary report 04/17/2020
fix "Ticket forwarded" log is now html and properly formatted 04/17/2020
fix Proper ticket links from techs report 04/15/2020
fix Fixed "autologin builder" in admin panel 04/15/2020
enh Redesigned current user button, less clutter 04/14/2020
new New custom status permission "for managers only" 04/13/2020
enh Satisfaction report improvements: more intuitive chart colors, click on chart to filter tickets by ratings, filter by categories, assigned techs and companies 04/13/2020
fix Show proper custom fields when looking at a section-filtered grid 04/12/2020
new New workflow automation action "Abort further emails" 04/09/2020
fix If an email comes into ticket from a non-subscriber mark it "private" (for techs) otherwise sensitive info might get out 04/07/2020
fix Ticket forwarding UI fixes 04/06/2020
new Prompt to close subtickets when closing ticket 04/06/2020
new Advanced User Search - searching for users with/without tickets, Admins only, Techs only etc. 04/02/2020
fix Html sanitizer fixes 04/01/2020
fix Ideas search pagination fix 03/31/2020
fix EMail signature remover improvements 03/31/2020
enh Security improvements (detecting and filtering dangerous requests) 03/27/2020
fix Ticket forward form improvements 03/27/2020
fix Dark theme fixes 03/27/2020
fix "Not enough permissions" message for disallowed tickets 03/27/2020
new New automation rule "delete all subscribers" 03/26/2020
new Dark theme UI (per-user setting) 03/24/2020
new Ability to attach more files when editing a ticket 03/23/2020
enh Improved "with attachments" ticket search 03/23/2020
enh Faster external servers for downloading ticket attachments 03/22/2020
fix Fixed company display when expanding subticket 03/22/2020
fix TIme spent more than 24 hours fixed 03/17/2020
new Added link to realtime dashboard 03/17/2020
enh Drastically improved search speed for technicians 03/12/2020
fix Fixed "include assigned user singature" bug 03/12/2020
enh Added "creation date", "updated by" and "update date" to automation rules 03/10/2020
fix Support dd/dl/dt tags in WYSIWYG editor 03/10/2020
fix Database perfrormance tweaks 03/09/2020
fix Technicians report - fixed link to "active tickets within date range" 03/05/2020
new Support "mode=disabled" in /users API 03/04/2020
fix Minor wysiwyg-editor fixes 03/04/2020
enh API performance optimizations 03/01/2020
fix Scheduled report rendering performance 02/29/2020
fix Fixed tag/user autosuggest control 02/28/2020
new Reopen ticket and mark it "for tech" on failed email delivery 02/25/2020
fix Show only allowed categories in bulk action selector 02/25/2020
enh Show file sizes in ticket attachments block 02/22/2020
fix Properly restoring attachments to original tickets when unmerging 02/21/2020
fix Send techonly comments to techs in the ticket category only, not all tech-subscribers 02/21/2020
enh Added percentage numbers to all pie chart slices 02/20/2020
new Show users count in Admin - Users 02/19/2020
new Power Bi integration. Read more... 02/18/2020
fix Nicer pager controlls for Users, Assets and Ideas, also additional pager on top of Users 02/17/2020
new New ticket custom field permission type: "visible to everyone, editable by technicians/admins only" 02/14/2020
fix Protection from accidentaly disabling/deleting your own user account via admin bulk-actions 02/13/2020
new Access to full scheduler settings when creating a ticket 02/12/2020
new Allow users edit their own tickets (saving changes to the log) 02/11/2020
fix Password reset procedure improvements 02/11/2020
fix Fixed error when empty template was still sending ticket updates via email 02/10/2020
new Added past invoices to the billing section 02/10/2020
fix IE suport in custom reports 01/31/2020
fix Grid performance improved 01/28/2020
new Ability to bulk-restore deleted tickets from "Search" 01/28/2020
new Added "delay" automation action 01/26/2020
new Slight KB redesign 01/24/2020
fix Basecamp integration fix 01/19/2020
fix Option to remove a tag via automation rules 01/15/2020
enh Added "includeCustomFields" parameter to api/tickets (false by default) 01/15/2020
fix Fixed "Set ticket subject" automation action "Add as a prefix" option not saving 01/15/2020
enh GitLab on-premise integration 01/11/2020
new Satisfaction report - Show individual tickets with their ratings 01/10/2020
new Ability to disable/archive a category 01/09/2020
fix Saml "ReturnUrl" fix 01/08/2020
enh Enhanced TFS/VSO/Azure DevOps integration - added "Iteration" field, proper "Bug" description 01/06/2020
enh Company info popup - added recent tickets list + fixed user number 01/05/2020
fix Fixed searching by range Date+Time custom fields 12/27/2019
fix Fixed due date sorting in Ticket Summary report 12/27/2019
enh Added tags to Summary report 12/26/2019
new Ability to "select all" tickets in the list, even the ones not showing, like in GMail. 12/25/2019
enh Show "Knowledge Base description" on top of the Ideas Forum page as well 12/23/2019
enh New automation action: "Set start date" 12/23/2019
enh Support dependent custom fields in ticket editing form, not just ticket creation 12/21/2019
fix Performance optmizations 12/18/2019
fix KB bulk edit category fixes 12/18/2019
fix Show Knowledge Base article subscribers to admins (includes cat. techs. article & category subscribers) 12/17/2019
fix Use localized Status name in emails. 12/16/2019
new Editor - added support for nested lists and "indent" and "outdent" 12/16/2019
new Added "No. tickets taken" to the "Tickets per day" report 12/15/2019
new Added Chinese Traditional language 12/15/2019
fix Fixed ticket forward page 12/14/2019
new Customizable colors for custom ticket statuses 12/13/2019
new Summary report - filter by multiple technicians 12/12/2019
new Different top announcement bar message for admins and technicians 12/12/2019
fix Ticket search improvements 12/11/2019
fix Fixed minor UI bugs + missing translations 12/10/2019
new Extract user profile picture during Google Login 12/09/2019
new New automation action "Set ticket subject" 12/07/2019
fix Show Close button in "new" tickets too 12/07/2019
enh Security fix 12/05/2019
new Creating new subtickets from ticket's "more" menu 12/04/2019
enh Show department in user popup 12/04/2019
enh "Set due date" automation option to shift from current due date 12/04/2019
enh Show announcement bar to admins if a custom SMTP has failed 15 times 12/03/2019
new MS Teams integration (new tickets) 12/01/2019
fix Added pt-BR language and fixed Australian holidays 11/30/2019
fix Satisfaction rating fixes (report colors, proper translations etc) 11/30/2019
new KB: Show automatically suggested tags when editing articles 11/29/2019
fix Fix: applying grid filter does not reset tag selection 11/28/2019
fix Human-readable EML-file viewer for "original email" 11/27/2019
enh Asana integration oAuth support and fixes 11/27/2019
fix Show Ticket/KB/Ideas statistics in "Admin - Tags" 11/26/2019
new Added tag list to Ideas "view all" mode 11/23/2019
enh Security improvements (XSS, SQLi and similar attack detection rules) 11/23/2019
fix Fix "Fetch new emails" respects "Mark as read" setting 11/21/2019
fix Ability to bulk-enable users from the admin panel 11/19/2019
enh Added #priority# to HTTP request automation action 11/19/2019
fix Fixed minor notification bug for on-behalf tickets 11/14/2019
fix Proper HTML support for automation emails 11/13/2019
fix Wildcard ticket search improved 11/13/2019
enh Added popop image preview in Knowledge Base (just like in tickets) 11/12/2019
enh Show if email notifications are disabled in the ticket subscriber list 11/12/2019
new Added percentage pie-charts to Technicians report 11/11/2019
enh Added an ability to search Event Log report 11/11/2019
enh Renamed Deletion Log report to Event Log since we log way more events and actions now 11/11/2019
new "Show original email" for tickets and comments (shows .eml) 11/10/2019
fix Added "tickets on behalf" to technicians report 11/09/2019
enh Added an ability to filter by user in Deletion Log 11/08/2019
fix HTTP automation custom headers fixes 11/06/2019
fix Fixed saving floating point numeric custom fields 11/04/2019
enh Assign canned responses to multiple categories not just one 11/03/2019
fix Fixed retired assets pagination 10/31/2019
fix Allow priority edits for category-techs only 10/31/2019
fix Show assigned tech for subtickets in the grid fix#479 10/29/2019
fix Added "api/Subscribers" (getting ticket subscribers) 10/26/2019
new Added an opton to schedule tickets on "Xth Monday/Tuesday/etc of every month" 10/18/2019
fix Made "reply above this line" more visible in ticket emails 10/14/2019
fix Changing ticket status now sets "last updated" date 10/14/2019
fix Fixed umlaut chars in due-date calendar 10/14/2019
new You can now create subtickets to existing tickets 10/11/2019
enh Design improvements on the home KB page 10/11/2019
new Dependent dropdown values for custom fields (video) 10/11/2019
new Basecamp integration 10/08/2019
new Added satisfaction rating report and survey links to the "ticket closed" template mask #RatingLinks# 10/07/2019
enh Added #fromEmail# to HTTP Request automation action 10/05/2019
enh Bulk enable/disable email for users 10/03/2019
enh UpdateTicket API - options to update subject and body 09/29/2019
fix Moved "Priority" out of "Advanced" on "New ticket" page 09/28/2019
enh Make the "via" field selectable when creating tickets on-behalf 09/22/2019
enh Log email rejections for disabled users in "deletion log" 09/02/2019
enh Ctrl + Shift + Enter for "reply and close" button 09/01/2019
enh Allow top bar announcements for techs only (using #tech# mask) 08/23/2019
enh Highlight replies coming from non-subscribers 08/19/2019
enh Process automation before new ticket confirmation 08/12/2019
new Option to resend an existing attachment again 08/11/2019
enh Show a warning when posting a reply while impersonating another user 08/07/2019
enh Vimeo videos auto embed, just like YouTube 08/05/2019
enh GitLab integration: list all projects 08/04/2019
fix Update template when changing category on new-ticket page 08/04/2019
new New automation condition "assigned agent is Out Of Office" 08/03/2019
new Send new ticket confirmation to all subscribers too 08/01/2019
enh Company popup, just like the user popup (click on a company name) 07/31/2019
enh Disable editing custom fields and deleting attachments if ticket is closed 07/28/2019
fix Do not send "ALL techs" notification when explicit recipients specified 07/28/2019
fix "Notify ALL technicians in a category when a customer updates a ticket" do not send notifications to admins 07/12/2019
enh Support HTML in automation rules email-sending actions 07/08/2019
enh JIRA integration - added API token as an option 07/04/2019
enh New automation condition "assigned agent is Out Of Office" 07/03/2019
enh Link to an automation rule from the ticket log 07/02/2019
enh Canned responses "quick search" now searches within canned responses body too. 06/30/2019
enh When creating tickets from comments - link tickets and add ##-mention to the original comment 06/27/2019
enh Support for ##TicketID mention 06/27/2019
enh Show Out of Office status on grid & new ticket assign box 06/25/2019
enh Much faster search 06/23/2019
new New setting - minimum characters required when creating tickets 06/21/2019
enh New ticket form - moved “category” to the top 06/18/2019
enh Option to "add assignee signature" to "add reply" automation action 06/13/2019
fix Fixed summary report category list for managers 06/12/2019
fix KB search improvements 06/05/2019
enh Option to remove ticket subscribers via automation 06/01/2019
enh Show "number of replies written" on user profile page 05/27/2019
new Ability to set "out of office" status for users 05/23/2019
new Support for multiple built-in email addresses per instance More info... 05/21/2019
enh Better support for RTL languages (Hebrew and Arabic) 05/20/2019
new Added report "% of tickets closed within the first 1,2,4,8,24,48 hours" 05/19/2019
new Added Estonian, Latvian, Lithuanian languages 05/18/2019
fix Fixed Slack integration 05/16/2019
enh Added quick filter box to automation rules list for better search 05/13/2019
enh "Resend comment" now resends attachments too 05/12/2019
enh Summary report and Dynamics report are made visible to managers too (since they see tickets anyway) 05/12/2019
enh If Summary report filters tickets by category, include cusotm fields from that category only 05/10/2019
enh Added "origin" to the summary report 05/05/2019
enh Added tags to ticket export 05/04/2019
new Per-category email templates 05/04/2019
enh Show user lookup data in user-popups 04/26/2019
enh Keyboard shortcuts for previous/next tickets (J and K like in Gmail), Ctrl+Enter on ticket-edit 04/26/2019
enh Added "send email to all ticket subscribers" automation rule action 04/21/2019
enh Added custom fields to HTTP-post automation 04/12/2019
enh Added new mask #NonTechSubscribers# to email templates 04/11/2019
fix Widget support for jQuery 3 04/09/2019
enh "Logout" now invalidates all other sessions too 04/02/2019
enh Custom report - added "replies count" metric 04/01/2019
fix Cloned tickets are no longer linked to the original 03/30/2019
new Added "Subscribers" functionality to Ideas Forum 03/23/2019
fix Ticket search - do not show deleted tickets by default 03/22/2019
fix Proper notification when adding secondary assignee 03/22/2019
fix Fix KB notifications for tech-only articles 03/20/2019
enh Close the widget when the ticket has been closed 03/18/2019
enh Ticket Search "was reopened at least once" criteria 03/16/2019
new "Username is typing" realtime indicator in ticket and widget 03/14/2019
new New Slack integration 03/13/2019
enh Added "Via" origin to ticket details pane 03/11/2019
enh Added "assigned to" filter to Summary report 03/09/2019
new Survey Monkey integration 03/08/2019
new Added Stripe integration 03/08/2019
enh Show ticket close date with time in summary report 03/06/2019
new New feature: custom password policies 02/27/2019
fix Fixed user profile validation when username editing is disabled 02/19/2019
enh Trying to show the actual bounce reason on failed reply notification delivery 02/15/2019
enh Added an ability to "mark as read" instead of deleting for Exchange servers 02/12/2019
enh Ability to set Exchange autodiscover URL explixitly 02/11/2019
enh Ability to convert ideas to tickets 02/11/2019
enh Added #Department# and #Location# to email masks 02/11/2019
fix Sorting file attachments by date 02/11/2019
enh New API method: GET UserByUsername 02/11/2019
enh Added more SAML attribute mappings 02/11/2019
enh Resend button for bounced emails 02/11/2019
enh "Has attachments" flag in ticket search 02/07/2019
new Ideas forum: added basic search 01/21/2019
new Added image carousel to the ticket view for easier cycling through all image attachments 01/20/2019
fix Fixed GitHub integration 01/18/2019
enh Added company info to Slack notification 01/11/2019
fix Fixed images when publishing ticket to ideas 01/09/2019
enh Ability to convert ideas to tickets. Also, better explanation how ideas emails work. 01/06/2019
enh Added more info to technicians report Excel/CSV export 01/04/2019
fix YouTube links pasting fix for dashes in the URL 01/03/2019
fix Scheduled tickets due date shifting fixed 01/01/2019
enh Added #Department# and #Location# to email template masks 12/29/2018
enh Sorting file attachments by date 12/27/2018
fix Visual Studio Online is now Azure DevOps. Fixed the integration. 12/20/2018
enh Increased "recently viewed tickets" to 15 12/18/2018
fix Firefox fix for Ctrl+B and Ctrl+I in the editor 12/18/2018
fix Always reopen tickets from Automation, ignore the "days to reopen" setting 12/17/2018
enh New API method: GET UserByUsername 12/14/2018
enh Added more SAML attribute mappings 12/14/2018
enh French support in forwarded emails 12/14/2018
enh Better search results 12/13/2018
enh "Skip tech notification" option when creating tickets on behalf 12/13/2018
enh Resend button for bounced emails 12/11/2018
fix A lot of widget and live chat fixes 11/27/2018
enh Assets import from CSV - option to ignore empty fields 11/26/2018
enh Allow managers to change priority 11/25/2018
enh Set Due date ation can now add time to ticket date, not just current date 11/23/2018
enh Support for numeric categoryID in CSV import 11/23/2018
fix Setting ticket custom field via automation didn't trigger other rules 11/15/2018
enh New API method - "SetCustomFieldForAsset" 11/14/2018
fix Freshdesk import fixes for new API 11/13/2018
enh New API methods: "AddAssetToTicket", "SetCustomFields", "UpdateComany", "RemoveSubscriber", "SetCustomFields" 11/11/2018
enh Support for German and French forwarded emails detection 11/07/2018
enh Replace links to YouTube with embedded videos 11/06/2018
new Knowledge Base reports 11/05/2018
new "Number" custom field type 11/02/2018
enh Added "TimesReopened" to summary CSV export 10/30/2018
enh Log ticket cloning in the timeline 10/27/2018
new Added "avg # of times tickets are reopened" to Speed report 10/20/2018
new New automation rule "Send email to all users in a department" 10/11/2018
fix Reverted the technician sorting back to first name last name 10/02/2018
fix Adding new ticket subscribers BEFORE running automation rules, otherwise rule notifications not sent to all subscribers 09/30/2018
enh Two factor auth improvements: removed "beta", request the QR code over https, show manual entry key in addition to the QR code 09/24/2018
enh Added last week, last month, previous month options to reports 09/13/2018
fix Include secondary assignees in "notify assigned agent" automation rules 09/10/2018
enh Option to exclude admins from "Notify Techs" automation action 09/04/2018
enh VSO integration: ability to link an existing issue instead of creating a new one 08/30/2018
enh VSO/TFS integration: support for non-default collection names 08/30/2018
enh Bitbucket integration: selecting issue type 08/25/2018
enh Added "Skip email notification" option to the "Assign" automation rule 08/24/2018
enh Optionally assign assets to user and company when importing from CSV 08/23/2018
enh Assets update when importing from CSV (or create if not found) 08/22/2018
fix Removed disabled techs from technicians-report 08/21/2018
enh Show canned responses in mobile web UI 08/18/2018
fix Fixed searching by custom fields in reports 08/18/2018
enh Show username of a disabled user in the deletion log when marking tickets as spam 08/15/2018
new Auto-generate companies from email domains for new users 08/11/2018
enh Reopen ticket if the last email notification bounced 08/03/2018
fix Correct toolbar buttons after takeover in custom status 08/03/2018
fix Fixed iCal export on ticket page for non-US date formats 08/01/2018
new We've moved from BBCode to HTML for our internal formatting language. 07/24/2018
enh Added "resend welcome email" button to user edit page 07/17/2018
enh Ideas forum - added "in progress" status 07/17/2018
new Handle bounce emails. Show recipients with delivery issues in the app 07/12/2018
enh Ideas forum notifications: on status change and new idea posting 07/12/2018
enh Allowing Google login only for specific domains 07/05/2018
enh Showing a total number of assets in asset grids 07/04/2018
fix Fixed adding subscribers in the mobile UI 07/04/2018
enh Show the widget popup only when there are new messages in chat. Leave minimized otherwise. 07/03/2018
enh "Users" API now supports filtering by CompanyID and DepartmentID 07/02/2018
enh API Tickets - filter by multiple statuses 07/02/2018
new Convert support ticket into another ticket's reply 07/01/2018
enh "Send HTTP request" action now supports adding custom HTTP headers 06/29/2018
enh Added "A -> Z" sorting button to the mobile view 06/29/2018
new Ideas forum: a place for your user to submit feature requests and other ideas (located in Knowledge Base) 06/27/2018
enh New API method: Stats 06/27/2018
new "Allow emails from unregistered users" - added option to edit domains from which email is allowed 06/26/2018
enh Added due date filter to summary report 06/25/2018
enh Changing ticket creation date and close date now logged in comments 06/24/2018
fix Fixed HTTP POST automation encoding (JSON) 06/22/2018
new Added GitLab integration 06/17/2018
enh User autosuggest now searches for email in full (not just "starts with") 06/15/2018
new New automation condition: Ticket is updated for tech (last reply was for techs only) 06/14/2018
enh Support #Technician# mask in canned responses 06/06/2018
new Added "Tags" section to the admin panel 05/30/2018
enh Admins can delete ticket edit log files now fix#2591 05/29/2018
enh Added "last updated" to Summary report 05/29/2018
enh API "UpdateTicket" can now change ticket submitter 05/26/2018
enh AddSubscriber API method 05/20/2018
enh New automation action: "Remove tags from ticket" 05/16/2018
enh KB redesign for better visual hierarchy 04/30/2018
enh Ability to "retire" an assets ("Disabled" property) 04/22/2018
fix Fixed sorting in techs report 04/13/2018
new Subscribing to individual KB article updates 04/10/2018
enh Allow script tags in "custom JS" settings - allowing to paste Google Analytics snippets directly 04/10/2018
enh Different colors for custom statuses 04/10/2018
new "Departments" link in the admin panel 04/10/2018
new Adjustable number of aricles on KB homepage 04/05/2018
enh #DueDate# tag in email templates 04/04/2018
enh Added "today" option to Summary Report 04/02/2018
new Admin-only custom fields 03/29/2018
new New API Method: AssignAssetToUser 03/29/2018
enh VSO integration: ability to set description when creating item types 03/27/2018
enh New design for charts in reports 03/17/2018
fix Fixed Autoresponder text disappearing in Accept emails from unregistered users setting 03/14/2018
fix #close# tag in email subjects looks at the settings before closing a ticket 03/13/2018
enh Added "enableEmailNotifications" to UpdateUser API fix#2518 03/09/2018
enh Added a "ticket was cloned" note to the cloned ticket body 03/09/2018
new Show KB suggestions hint from Jitbit Bot to technicians in new tickets 03/07/2018
fix Show a techs only custom status only if a tech has permissions in this category 03/06/2018
enh Collapse tags in grid if there are a lot of them 03/05/2018
enh Added #date# to HTTP Request automation action 03/05/2018
new API for Assets: view, update and create. See the manual 03/05/2018
enh Public holidays in your country are now considered weekend if you have working hours set (based on the Jitbit language setting) 03/01/2018
enh Support for infinite automation rules nesting (Rule 1 triggers Rule 2 then Rule 2 triggers Rule 3 etc.) 02/28/2018
new Abilty to set "start repeating" date AND time for scheduled tickets 02/26/2018
enh Bulk delete/disable users from search 02/25/2018
new Added Slovenian language 02/20/2018
enh Log password change to Deletion log report 02/16/2018
enh Added support to center-align text in WYSIWYG editor and [center] bbcode tag 02/14/2018
enh Ability to assign an asset to a company 02/13/2018
enh Clicking browser's "back" button on the ticket-view page remembers the previous position in the grid 02/12/2018
enh Updated "Subject contains" automation condition to support "subject equals" mode as well 02/08/2018
enh Allow inserting techs-only KB articles into ticket 02/08/2018
enh Add "*" to a browser tab with an open ticket when a new comment arrives (if the tab is not active) 02/06/2018
new New email template tag: #Suggested_KB_articles# - shows a list of links to Knowledge Base articles that are similar to the ticket 02/05/2018
new Ability to add individual custom fields to email templates, like #CF1234# where 1234 is custom field ID. 02/05/2018
new New automation rule action "change ticket submitter" 02/04/2018
enh Showing attachments and inline images in live chat 02/04/2018
enh Added company filter and tag filter to "Tickets per day" report 02/04/2018
new Added canned responses editor to the Admin menu 01/28/2018
enh Show KB suggestions in the live chat widget 01/26/2018
enh Option to include attachments in Notify Techs automation 01/25/2018
enh Added "Email" field to GET Tickets API 01/21/2018
new Live chat in the support widget more info... 01/18/2018
new Highrise integration 01/02/2018
enh "Custom field is empty" condition and "clear custom field" action for dropdown fields 12/28/2017
new Bulk-reply to tickets in grid 12/17/2017
enh Categories quick search (if more than 10) in the admin panel 12/17/2017
enh Slightly redesigned Search and Summary report forms 12/06/2017
enh Allow creating empty-body KB articles with attachments 12/04/2017
new Widget: added an ability to automatically show the widget after a certain number of seconds and to show and close the widget programmatically 12/04/2017
enh Better Visual Studio Online integration - added support for workitem types 11/29/2017
enh Same control order in all reports and better usability 11/27/2017
new Added an ability to test automation rules on the rule edit page 11/27/2017
new Optional auto-responder for emails coming from unregistered users 11/23/2017
fix Fixed "new article" button in KB category 11/21/2017
fix Fixed the issue when an email notification was sent without attachments in rare cases 11/21/2017
fix Faster image upload in the rich-text editor 11/17/2017
enh API search now accepts numeric ticket-ID queries 11/14/2017
fix Exchange protocol fixed -- added an ability to enter domain\username in addition to email address 11/13/2017
enh Categories - restore default alphabetical sort button 11/06/2017
new "From name" for categories setting 11/06/2017
enh Added tags to KB export 11/05/2017
new Recycle bin for tickets. Deleted tickets are now stored for 14 days and can be viewed in "Deleted tickets" report 11/02/2017
enh Ability to pre-select a category in light support widget 10/30/2017
new Automation trigger "Triggered by another rule" 10/27/2017
fix Fixed new replies in the mobile interface 10/26/2017
enh Add suggested KB articles to the drop down list in the new reply editor 10/25/2017
enh Paste drag-and-dropped images straight to the text as inline images 10/25/2017
enh Added "time of day" to custom report 10/25/2017
fix 2-factor authentication security fixes 10/20/2017
enh Multiple selectable categories in Technician report 10/17/2017
enh Scheduled tickets now support due date (set to the same offset as original) 10/17/2017
enh Better search in Knowledge Base 10/17/2017
enh Better "suggested articles from KB" when creating a new ticket or viewing an existing one 10/16/2017
enh Ticket subscribers are now color-coded according to their roles (techs or customers) 10/16/2017
new "NOT TRUE" option for automation conditions 10/14/2017
new Added a new automation action - "mark ticket as spam" 10/11/2017
fix Fixed Chrome issue - after pasting big-height image typing occurs under scroll 10/09/2017
fix Fixed a couple of file upload bugs 10/06/2017
enh Do not add incoming email user to subscribers automatically (if not tech), for better security and protecting external communication 10/06/2017
fix Exchange protocol fixes (The minimum required version is Exchange 2010 now) 10/05/2017
fix Desktop notifications only for tickets you have permissions to view 10/04/2017
enh Showing better errors for third-party integration issues 10/02/2017
enh Tab menu mouse-hover color is now same as "active tab text color" for consistency 10/02/2017
fix API: GET Tickets method now returns an error when a tag with a supplied tagName doesn't exist 10/02/2017
enh New automation rules now save and display the name of the person who created it 10/02/2017
fix Fixed the editor working incorrectly after a validaiton error happens and showing a bunch of random symbols before submitting a form with inline images 09/29/2017
enh Added an ability to add short text descriptions to Automation Rules 09/29/2017
enh Added "two-factor authentication enabled" column in the admin - Users list 09/29/2017
enh API: UpdateTicket method not lets you to update ticket tags 09/29/2017
enh Admin Categories - fixed and improved reordering categories in a section via drag-and-drop 09/28/2017
fix Fixed wrong URLs in #Attachments# tag in email templates 09/27/2017
enh Click on a desktop notification now leads to the corresponding ticket 09/25/2017
fix Fixed administrators not showing in user CSV export 09/22/2017
enh Added emailDomains parameter to POST Company API (see manual) 09/22/2017
enh Added category filter to Custom Report 09/21/2017
new Email verification when users manually register in help desk 09/21/2017
fix Users CSV import now updates passwords for existing users too 09/18/2017
new Upload files via drag-and-drop 09/11/2017
new New automation rules trigger: A tag is added to a ticket 09/10/2017
enh Drag-and-droppable tickets in calendar view report 09/04/2017
enh Canned responses can now be used on the ticket-forward page too 09/03/2017
fix Always reopen scheduled tickets ("Reopen original instead of creating new one") despite the reopen settings 08/29/2017
enh Show longer custom fields values in the main ticket list 08/29/2017
fix Allow tickets with empty subjects when submitted via email 08/25/2017
enh When linking 2 and more ticket, they are ALL linked with each other (not just with the first ticket) 08/24/2017
enh Linked tickets from the same company are now shown to managers 08/24/2017
fix Do not send "another tech took the ticket" notification if a user has tech-notifications disabled in his profile 08/24/2017
enh Ticket subscriber list now updates in real time too 08/24/2017
new Added "UpdateTicket" API method, with an option to change "Time Spent". 08/23/2017
fix Fixed on-behalf ticket creation in the API POST Ticket method 08/21/2017
enh Better search performance and more relevant results 08/21/2017
fix Fixed a rare case when admins were getting double notifications about new tickets 08/17/2017
enh More ticket information in push notifications 08/15/2017
fix Fixed merging tickets in grid with real-time updates 08/15/2017
fix Fixed "reply & close" with mandatory custom fields fields 08/14/2017
fix All forms now support email addresses with new longer TLDs 08/12/2017
new The ticket list and the ticket page now update in real-time. You don't need to refresh the page - the data you see is always current. 08/07/2017
enh All CSV imports now use a proper background thread. A user that started an import will get a summary email when it suceeds or fails. Also, if there are any errors we try to point you to the exact line in a CSV file that causes issues. 07/27/2017
fix Fixed incorrect CSV export when custom field has comma in its name 07/09/2017
enh Added ticket origin to the GET Tickets API method 07/09/2017
enh Added more working hours options 07/02/2017
new New report - Scheduled Tickets History report 07/01/2017
enh Added grouping by section to "custom report" 06/30/2017
new Added support for holding Shift when selecting multiple rows in the ticket grid 06/19/2017
enh Summary report - search by multiple companies 06/19/2017
new Removed obsolete "Do NOT reopen tickets automatically when a reply is posted". Replaced by "Allow customers to re-open their tickets within X days". 06/09/2017
fix Fixed Slack and Hipchat integrations, also made them support unicode 06/06/2017
enh Send notification to "secondary assignee" when assigned to a ticket 05/19/2017
new New automation condition: "Ticket has tag" 05/19/2017
enh Added sectionId parameter to GET Tickets API method 05/19/2017
enh Made it easier for admins to create new users (slight form redesign, ability to generate a password, autofill username from email) 05/16/2017
new Users can now subscribe to updates in Knowledge Base categories 05/16/2017
fix Fixed Asana integration bug with non-latin characters 05/14/2017
new Assets search - find assets by user, by company, by department 05/12/2017
new Department page: show list of users, assets, recent tickets from that department 05/11/2017
new New setting - "Restrict customers reopening their tickets after X days" 05/11/2017
enh "Custom field equals" automation rule now supports wildcards 05/09/2017
new Per user "new ticket" notification setting for for technicians 05/08/2017
enh Added "Department" field to CreateUser API, to CSV tickets export, and to CSV users export 05/07/2017
enh KB default sorting - newest articles are on top (if no custom order is specified) 05/07/2017
new Clone category (with permissions and custom fields) 05/02/2017
fix Fixed unsubscribing from tickets when using a non-English language 04/27/2017
enh Allow managers to filter by "from" field 04/27/2017
enh Do not reset "Updated by customer" badge when clicking Takeover without writing a reply 04/27/2017
new Support for EWS protocol (Exchange, Office365) for incoming mailboxes 04/20/2017
fix Fixed "Before Due date" automation condition for working hours 04/20/2017
fix Fixed [size] formatting tag 04/20/2017
enh Require to enter the current password when changing password 04/12/2017
fix Fixed 'previous month' period in Summary report 04/05/2017
fix Ticket details labels no longer overlap with corresponding edit buttons 04/04/2017
enh Prompt to move existing tickets when deleting category 04/03/2017
enh Assets CSV export now shows assignees 04/01/2017
enh Huge performance improvements 04/01/2017
enh "Updated" badge for recently updated KB articles 03/31/2017
enh Disable mail servers on login error, show notification about this on top of every page to admins 03/29/2017
fix API SetTicketStatus now returns proper error when mandatory custom fields are not set 03/29/2017
enh Ticket stat icons under the sidebar are now links to predefined filters 03/23/2017
new New setting "Title link" - where the top-left logo links to 03/20/2017
enh Support for #FirstName# and #LastName# in email templates 03/19/2017
fix Quick-search for user now support first/last names correctly 03/19/2017
enh Notify technician of ticket unassigning 03/18/2017
enh Added "due date", "user location" and "user department" to advanced search 03/16/2017
enh Support for file attachments in Comment an Ticket API methods 03/16/2017
new Added "Source code" button to the WYSIWYG editor 03/15/2017
enh All API dates are now returned in UTC (ISO format) 03/15/2017
new Integration with Github Enterprise ("self-hosted" Github) 03/13/2017
enh "This month", "Previous month", "Last 30 days" options for Summary report 03/09/2017
fix Fixed category filter in Dynamics report Excel export 02/28/2017
new Export due date to calendar right from the ticket view 02/22/2017
new Two new API methods: GET Users and GET Companies (see the manual) 02/21/2017
enh Show category descriptions on mouse over when creating a new ticket 02/12/2017
new Attaching files to assets 02/12/2017
enh POST Comment API method now returns the created comment ID 02/11/2017
new New API method: SetDueDate (see the API docs) 02/10/2017
enh Added "Tickets submitted" to technicians report 02/10/2017
new Google Drive integration 02/08/2017
enh Comment date is now a permalink to that comment 02/07/2017
enh When forwarding a ticket by email save the forwarded message content in a txt file and attach it to the ticket 02/07/2017
new Added an ability to copy the ticket subject and body when creating new issues in Github, Bitbucket, Jira, VSO and Asana 02/06/2017
new Option to remove assignee via an automation action 02/06/2017
enh Support for Basic authentication in User Lookup 02/06/2017
enh Ticket filter now supports secondary assignees too 01/31/2017
enh Link scheduled ticket to the original 01/25/2017
enh Support for multiple assignees in the "Assign to" automation action 01/24/2017
new Added an ability to clone assets 01/21/2017
fix All API methods now return dates in the same format 01/18/2017
enh Users CSV export now includes information about user role (Admin, Tech, Manager, is 2-factor enabled etc) 01/17/2017
new Send email to techs when a KB article has been created 01/13/2017
enh Tagging KB articles right from the new article page 01/11/2017
enh Added priority chart to summary report 01/06/2017
enh Similar articles from KB are now also being searched by tags 01/04/2017
new Allowing assigning multiple technicians to a ticket 12/28/2016
fix Fixed "set due date" automation when considering working hours 12/20/2016
enh Non-tech users are taken to KB on the first visit even if they are logged in 12/19/2016
enh Sort summary report by MULTIPLE columns (shift+click) 12/16/2016
enh Same date format in all CSV exports 12/15/2016
enh Filter the ticket grid by multiple techs 12/14/2016
enh When a tech assigns ticket to themselves skip the "takeover" and move to "in progress" 12/13/2016
new Added graphical charts to "custom report" 12/12/2016
new Filter by date in Deletion Log report. 12/11/2016
new Filter ticket grid by multiple priorities 12/09/2016
new Added Slovak language 12/07/2016
new Added an ability to post JSON data in the 'Send HTTP request' automation action 12/06/2016
new New automation trigger: Ticket due date has changed 12/06/2016
fix "Add tag" automation rule now works with non-existing tags 12/05/2016
enh "For tech only" comments are shown to technicians of this particular category, not ALL technicians. 12/05/2016
new Added "Average response time" and "Average resolution time" to Technicians report 12/02/2016
enh You can now choose work-item type for Visual Studio Online integration 12/02/2016
enh Added dateFrom and dateTo parameters to the GET Tickets API method 12/02/2016
fix "Tickets per day" report - fixed export to Excel 11/29/2016
enh Showing usernames, not emails, in comments, when a comment is addressed to a particular user 11/24/2016
enh Do not add CC recipients to ticket subscribers if there's more than 20 11/23/2016
enh Export Dynamics report into multiple CSV files. 11/23/2016
new New automation trigger: "custom field was changed" 11/15/2016
enh "Add all technicians" link on category permissions page 11/09/2016
new Setting working hours by 30 minutes intervals 11/08/2016
enh Do not auto-close tickets that are updated "for techs only" 11/08/2016
new "Logged by" condition in Automation Rules 11/07/2016
new Added "previous/next ticket" buttons in the ticket sidebar 10/28/2016
enh Upgraded all JS-dependencies (jQuery, jQuery UI, front-end components etc.) to the latest versions 10/26/2016
enh Save previous subject/body into a log file when editing a ticket 10/25/2016
fix Editor no longer loses focus after clicking on formatting buttons 10/25/2016
fix Fixed sorting in custom reports 10/25/2016
enh Improved how attachments are displayed on the ticket page 10/25/2016
new Added an ability to group by user location in Custom Report 10/24/2016
new Pasting image into a ticket/reply editor now works in Chrome too! 10/22/2016
enh Enabled TLS 1.1 and 1.2 support for POP and IMAP 10/21/2016
new Two new API methods for Knowledge Base. Read more 10/19/2016
new Added a custom status setting: Stop the automatic "time spent" clock when a ticket is in this status 10/19/2016
enh Added tooltips with full ticket subject and status to Due date 10/19/2016
fix Do not automatically "takeover" a ticket on the first reply, if the reply is "for technicians only" 10/18/2016
new Minor UI redesign (header, search box, tabs, background) for better UX and less distractions, iOS-style checkboxes in the admin panel etc. 10/17/2016
new New setting - "custom JavaScript" to add to application pages. 10/16/2016
fix Fixed the "set to my timezone" button in the admin panel 10/16/2016
enh User "signature" field increased to 2000 chars 10/15/2016
enh Database performance improvements 10/15/2016
fix Fixed bug with blank auto-updating grid when looking at a particular section/category 10/14/2016
enh Switched to "type=email" in all user forms, slightly redesigned the "lost password" page 10/14/2016
enh New ticket page - if user has permissions to only 1 category, preselect this category 10/14/2016
fix Minor API fixes 10/09/2016
enh Added Wordpress to integrations 10/09/2016
new New "Bi-Monthly" option for ticket scheduling 10/07/2016
new Our mobile app now supports filtering by a category and searching tickets. The Android version is released and the iOS one is in review. 10/06/2016
fix Fixed a bug when the widget broke when the parent page was using "border-box" CSS property. 10/04/2016
fix Fixed a bug when a selection combo custom field was breaking the grid when it was hidden by a user 10/04/2016
enh A bunch of improvements and fixes to the "Impersonation" feature 10/04/2016
enh Cloning a ticket now logs who cloned it in "logged by" field 10/03/2016
enh Translation improvements (Norwegian and French) 10/02/2016
fix Fixed the issue in search when it wasn't returning the correct results 10/01/2016
new Users can now set their own timezone in their profiles 09/29/2016
new Zapier integration is released with new features. Read the announcement here 09/27/2016
fix Email issues on Friday - resolved 09/25/2016
enh Auto-update tickets grid when someone else *closes* a ticket (was updating only on *new* tickets and replies before) 09/24/2016
new Header redesign (added icons, improved the secondary tabs font) 09/23/2016
fix Admin panel UI fixes 09/22/2016
enh Only admins can change other user passwords, not techs (for HIPAA compliance) 09/21/2016
fix Fixed CSV-importing tickets with custom fields of type "Selection combo" 09/21/2016
new New Automation Rules condition: "Ticket comes from location" 09/21/2016
enh Security fixes and improvements, XSS, instance isolation etc. (after going through a security audit) 09/21/2016
enh POST Ticket API method now allows adding tags 09/21/2016
fix Do not allow Google login for anonymous users if "Allow user registration" settings is disabled 09/20/2016
fix API performance improvements 09/20/2016
fix Zapier integration fixes 09/19/2016
enh Minor two-factor authentication improvement 09/15/2016
enh Search improvements - better results, MUCH better performance 09/13/2016
fix Fixed inline images in some outgoing emails 09/13/2016
fix Fixed "GET Tickets" API method to display category names again 09/13/2016
new A major update for the Android app is released 09/09/2016
enh Support for TLS 1.1 and TLS 1.2 when connecting to Email servers 09/08/2016
enh Lots of performance improvements for tickets-grid 09/08/2016
fix Minor automation fixes 09/07/2016
fix Mobile apps "push" fixes 09/05/2016
enh Upgraded to .NET Framework 4.5 09/04/2016
fix #close# email tag - proper exception handling when madatory custom fields not filled 09/01/2016
enh Support for "referrer URL" in the full-size support widget 08/31/2016
new Importing tickets from Freshdesk 08/31/2016
enh Database performance tweaks 08/30/2016
enh Show status and a "badge" in the "linked tickets" box, other linked-tickets enhancements 08/30/2016
fix Improved HTML email parsing for incoming messages (color codes) 08/29/2016
fix Security improvements for mobile apps API 08/29/2016
new Zapier integration enhancements ("ticket closed" trigger etc.) 08/26/2016
fix Fixed "Send email to the ticket submitter" automation action 08/25/2016
new "Disabling" custom field value-options for "drop-down" custom fields, for obsolete values 08/25/2016
fix Fixed "recent-messages" styling in outlook 08/25/2016
new Support for "working hours" past midnight 08/23/2016
new "Due-dates calendar" report now supports filtering by ticket-category and assigned user 08/22/2016
new Option to hide regular login buttons when SAML is enabled. 08/21/2016
enh Improved search performance 08/19/2016
enh JIRA integration - display a detailed error message from JIRA in case of error 08/19/2016
fix Fixed incorrect notification logic if the "skip confirmation" box was checked when submitting a ticket "on-behalf" 08/16/2016
new New feature - user search (for technicians only), also some minor fixes in ticket search. 08/16/2016
new New "action" for automation rules - "Send email to ticket submitter" 08/16/2016
fix Fixed summary report scheduler error 08/14/2016
fix Security: only admins can edit other admins and technicians 08/13/2016
enh Performance improvements 08/13/2016
enh Show who created the ticket in the Deletion log 08/11/2016
enh Upgraded all database servers to faster and more expensive hard-drives, the app should now be 70% more responsive. 08/10/2016
fix Fixed file-attachment links in the comments feed (were sometimes prompting for user/password) 08/09/2016
enh Automation-rules email notifications now support the #Originator# tag 08/09/2016
enh Minor visual fixes in the tickets grid 08/09/2016
fix Tickets imported from external sources (CSV,Zendesk, etc) were sometimes sorted incorrectly 08/09/2016
fix Fixed the accidental file-attachment dialog popup on the new-ticket page 08/09/2016
enh Added "unassigned" view mode to the mobile UI 08/08/2016
enh Hide some sensitive user info from non-techs in user-popups and in user profiles 08/05/2016
fix Fixed the #url# email template tag for custom domains 08/05/2016
enh Some minor Knowledge Base design improvements 08/05/2016
new We're now showing updates about new features and fixes to all admins 08/05/2016

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