HIPAA-Compliant Help Desk Software
Jitbit turns your support email into a HIPAA-compliant ticketing system — with BAA signing, encryption at rest and in transit, and a price that doesn't punish you for growing your team. Trusted by 155+ healthcare organizations.
21-day trial · No credit card required
HIPAA & BAA Compliance
We sign Business Associate Agreements on our Enterprise plan. All data encrypted at rest and in transit on AWS with 99.9% uptime SLA. Need to keep data on your own servers? Our self-hosted version runs behind your firewall.
Pricing That Makes Sense
Similar tools charge $89+ per agent — that's $800+/mo for a 9-person team. Jitbit covers all 9 for $249/mo with full HIPAA compliance. Plus unlimited end-users, so staff and patients submit tickets without extra cost. See pricing.
Set Up Today, Not Next Quarter
Most teams are resolving tickets within an hour of signing up. Connect your Exchange, O365, or IMAP mailbox, invite your agents, done. No implementation consultants. No six-month rollout.
"We've chosen Jitbit as hosted helpdesk for several reasons: first of all, it is simple, and it does what it has to do. Setup was a walk in the park, integration with our software is just as it needs to be. Second, Jitbit offers GDPR and HIPAA compliance at a very affordable price. And support through our evaluation phase has been perfect."
How Jitbit Meets HIPAA Requirements
HIPAA requires any software that handles protected health information (PHI) to implement administrative, physical, and technical safeguards. Jitbit's help desk covers all three — without bolting on expensive add-ons or forcing you into a custom enterprise contract.
Technical Safeguards
- AES-256 encryption at rest on all ticket data, attachments, and backups (backups stored in a separate data center)
- TLS 1.2+ encryption for all data in transit
- Role-based access control — restrict agents to specific categories, departments, or ticket types
- SAML 2.0 and Active Directory integration for centralized authentication
- Automatic session timeouts and IP-based access restrictions
Administrative Safeguards
- Business Associate Agreement (BAA) included on the Enterprise plan
- Audit for most ticket actions - who edited, reassigned, etc. and when
- Configurable data retention and deletion policies
- Two-factor authentication for all agent accounts
- Annual security risk assessments and employee training programs
Our SaaS platform runs on AWS infrastructure with data centers in the US. For organizations that need full physical control, our self-hosted version installs behind your firewall on your own servers. Either way, you get the same HIPAA-ready feature set — hospitals, mental health practices, dental groups, and home health agencies all use Jitbit to manage patient and staff support requests without compliance risk.
Frequently Asked Questions
- Is Jitbit HIPAA compliant?
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Yes. We offer Data Processing Agreements (DPA) for GDPR compliance and Business Associate Agreements (BAA) for HIPAA compliance. All data is encrypted at rest and in transit. HIPAA compliance with BAA is available on our Enterprise plan.
- Can we self-host behind our firewall?
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Yes. Our on-premise version installs on your Windows servers with MS SQL Server. You get full control over your data, network access, and security policies. Source code is available for organizations that need deep customization.
- How long does setup take?
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Most teams are live within an hour. Sign up, connect your support email (we support Exchange, Office 365, IMAP, and SMTP), invite your agents, and you're ready. No implementation project required.
- What about our existing email workflows?
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Jitbit is email-first. Incoming emails automatically become tickets. Replies sync both ways — your staff can respond from their inbox or from Jitbit. Nothing changes for your end-users.
- Do you support Active Directory and SAML?
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Yes. We support Active Directory integration and SAML 2.0 for single sign-on. Your team logs in with their existing credentials.
- Is Jitbit HIPAA certified?
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There is no official HIPAA certification — HHS has stated that no government agency or private organization can certify HIPAA compliance. What matters is that the right safeguards are in place and a BAA is signed. Jitbit undergoes annual security risk assessments covering technical, physical, and administrative safeguards, and we sign BAAs on our Enterprise plan.
- What about the AI/GPT features and patient data?
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Jitbit's AI features only process ticket data when you explicitly click the GPT buttons — no data is sent to OpenAI automatically. We also have a BAA signed with OpenAI covering their data handling. You can turn all AI features off if your policy requires it.
- Do I need to configure anything for HIPAA compliance?
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Yes — you should review your email notification templates to remove sensitive ticket details from outgoing emails. We also recommend disabling file attachments in notifications to prevent PHI from being sent via email. These settings are easy to configure in the admin panel.
- Does HIPAA compliance apply to the self-hosted version?
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Our HIPAA safeguards and BAA cover the hosted (SaaS) version only, since we control the infrastructure, encryption, and access policies. The self-hosted version gives you full control over your own environment — but HIPAA compliance for that setup depends on your own infrastructure and security policies.
- What happens when my trial ends?
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Your data stays intact for 3 months. When you upgrade to a paid plan with the same email, your trial instance converts to paid with all data preserved. No setup fees, no hidden charges.
Your compliance team will thank you
See why 155+ healthcare organizations switched from overpriced, overcomplicated help desks.
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