HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Any company that deals with health information has to comply with the standard. Jitbit Hosted Helpdesk is compliant with the HIPAA security standards and we have many medical institutions among our customers.
We regularly audit our app to make sure it complies with the HIPAA checklist, for all Technical Safeguards, Physical Safeguards and Administrative Safeguards. Some of the things we do regularly:
Jitbit Helpdesk has multiple settings and features to prevent PHI violations, even by accident.
We'd be happy to sign a BAA with you. We will provide our standard BAA upon request.
We host all our servers on Amazon AWS. We chose them, among other things, for their strict security policies. As you can see on this page, all Amazon servers are HIPAA compliant. We also encrypt all our backups, enforce password policy for all users, use secure encrypted network connections only. We log all destructive actions, we are protected by several firewall and antivirus systems.
We have signed a custom BAA with Amazon to comply with HIPAA, and we can provide this document upon request. Amazon is our only "subcontractor" since we're hosting the servers with their EC2 platform, and storing backups using their S3 service.
Please note, that this information is applied to the hosted version only. We cannot guarantee the safety of your data when the app in installed on your server.
Last updated: 2/13/2017 more Hosted Help Desk whitepapers