If your infrastructure supports SAML single-sign-on protocol, please read this article, otherwise, continue reading
Our Hosted helpdesk supports the "autologin" feature just like the downloadable version of the helpdesk. This feature allows users to be pre-authenticated automatically (by your parent website for example) without entering their username and password. The "autologin" feature is targeted at developers and administrators, who integrate the Hosted HelpDesk software into their existing websites and applications. If the user is already authenticated on your parent website (for instance) here's how you redirect him to the helpdesk application:
http://Helpdesk_Url/User/AutoLogin?username=xxx&email=yyy&userHash=HASH. The helpdesk will either create a new user account or use the existing one.
Helpdesk_Urlis the full helpdesk URL (for example "foo.jitbit.com/helpdesk/" if you're using the hosted version),
usernameis the user's username,
HASHis calculated as follows:
MD5(name + email + shared-secret + day + month). The "shared secret" is specified in the helpdesk's admin panel. Remember to specify a "strong" secret, at least 10 characters (the longer the better). The
monthvalues should be the current day of month, and current month formatted as TWO DIGITS, so "January 1st" should become "0101".
LastName=xxxparameters to the URL, so the newly-created helpdesk user will have the First/Last names pre-set. You can also pass
CompanyName=xxxso the auto-created user will have a company assigned
&ReturnUrl=%2fhelpdesk%2fUser%2fProfile(for example). The URL can be relative or absolute.
Last updated: 8/15/2017 more SaaS Help Desk whitepapers