Help Desk Software for Schools & Universities
Jitbit gives your school one ticketing system for IT, facilities, and student services — with flat-rate pricing that doesn't blow your budget. Trusted by 70+ educational organizations from K-12 districts to research universities.
21-day trial · No credit card required
One Price, Every Department
Per-agent help desks charge $89+ per seat — that's $800+/mo for a 9-person team. Jitbit covers all 9 for $249/mo flat. Unlimited end-users, so students, parents, and staff submit tickets without extra cost. 10% academic discount available on request. See pricing.
IT, Facilities, Student Services — One System
Most schools run separate tools for each department or drown in shared inboxes. Jitbit lets you route tickets by department, restrict agent access by category, and report across all of it from one dashboard. No duplicate tools. No duplicate costs.
Set Up Today, Not Next Semester
Most teams are resolving tickets within an hour of signing up. Connect your Office 365 or Google Workspace, invite your agents, done. No implementation consultants. No six-month rollout. Works with your existing Active Directory or SAML SSO.
"We decided to go with Jitbit instead of deskpro. Good job on the application it does most of the things I was looking for out of the box without configuration."
One Help Desk, Every Department
IT Support
Hardware, software, and network requests from staff and students. Route by campus or building.
Facilities & Maintenance
Broken HVAC, plumbing, room setup requests. Track work orders without a separate tool.
Student Services
Enrollment questions, housing requests, financial aid inquiries. Students submit via email or portal.
HR & Onboarding
New hire setup, benefits questions, credential requests. Keep HR tickets separate from IT.
Library & Media
Equipment checkouts, room reservations, AV support. Automate common requests with canned responses.
Admin & Front Office
Event coordination, supply requests, parent inquiries. One inbox instead of scattered emails.
Frequently Asked Questions
- Is there an academic discount?
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Our pricing is already flat-rate and significantly cheaper than per-agent alternatives. A 9-agent team pays $249/mo on our Enterprise plan — compared to $800+ at competitors charging $89+/agent. All end-users (students, parents, staff) are unlimited at no extra cost. We also offer a 10% academic discount — just contact us after signing up. See pricing.
- Can different departments have separate queues?
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Yes. You can create categories for each department (IT, Facilities, Student Services, etc.), assign agents to specific categories, and set up automation rules to route tickets automatically. Each department only sees their own tickets.
- Do you support Active Directory and SSO?
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Yes. We support Active Directory integration and SAML 2.0 for single sign-on. Works with Azure AD, Google Workspace, and other SAML providers. Your team logs in with their existing credentials.
- Can students and parents submit tickets?
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Yes. End-users (students, parents, staff) can submit tickets via email, the web portal, or the knowledge base. They don't need agent licenses — end-users are unlimited on all plans.
- Is our data secure?
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All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We support role-based access, two-factor authentication, session timeouts, and IP restrictions. Our SaaS runs on AWS with US-based data centers. For schools that need full control, our self-hosted version runs behind your firewall.
- How long does setup take?
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Most teams are live within an hour. Sign up, connect your support email (we support Exchange, Office 365, Google Workspace, IMAP, and SMTP), invite your agents, and you're ready. No implementation project required.
- What about FERPA compliance?
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Jitbit encrypts all data at rest and in transit, supports role-based access to restrict who sees what, and provides audit trails for ticket actions. We sign Data Processing Agreements (DPA) on request. For schools that need full data sovereignty, our self-hosted version keeps everything on your own servers.
- What happens when our trial ends?
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Your data stays intact for 3 months. When you upgrade to a paid plan with the same email, your trial instance converts to paid with all data preserved. No setup fees, no hidden charges.
Your budget committee will thank you
See why 70+ schools and universities chose Jitbit over overpriced, overcomplicated help desks.