We've just launched a custom status page to monitor the SaaS version of Jitbit Helpdesk and its supporting services: the web-applicaton, the API endpoints and email servers cluster.
The page can be found here: statuspage.jitbit.com. It is being hosted externally, outside of our infrastructure, to prevent any disruption.
You can also subscribe to scheduled maintenance announcements and updates there, and check the downtime history and total statistics.
Last updated: 8/15/2021 more SaaS Help Desk whitepapers