We often get asked "what is the backup policy for your SaaS Help desk?" "How do you keep your data safe?"
We have two types of daily backups:
Our servers do have local hard drives (super-fast SSD disks) but those are used for temporary data only - email-buffers, swap-files, temporary backups, caches etc etc.
Even if your SaaS account expires and becomes inactive, we still keep your data for four months so you have a chance to reactivate your account. OR - download our data and use it in-house - just contact us and we'll publish it on our FTP-server for you. By the way - this works for trial accounts as well: if you sign-up for a free trial of our saas ticket system, and your data stays on our server for five months (one-month trial and 4 more after the expiration date) - even after the trial period has expired.
We can also set up a backup-file publishing procedure for you so you can copy the backup to your own servers (we provide you with an FTP-account so you can download the backup whenever you want). This option requires a small setup fee on lower pricing plans.
Read more: where is the helpdesk hosted?