Help Desk Email Integration - Turn Emails into Tickets Automatically

Most support teams still waste time copying details from emails into their ticketing system by hand. Jitbit Helpdesk eliminates that busywork with built-in help desk email integration that converts every incoming message into a trackable support ticket — automatically.

You get a free support mailbox the moment you sign up, and you can connect your existing company mailboxes via POP, IMAP or Exchange. No server configuration, no plugins, no IT projects. Just email in, tickets out.

Free Support Mailbox — Ready in Seconds

As soon as you create a free trial account, your helpdesk is live at YourCompany.jitbit.com and you receive a dedicated email address like support@yourcompany.jitbit.com. Everything is configured automatically on our side — any email sent to that address becomes a support ticket inside Jitbit.

This means you can start accepting and tracking support requests within minutes of signing up, with zero setup on your end.

Forward Existing Support Emails to Your Helpdesk

Already have a support email address your customers know? Keep using it. Set up a simple email forward from your current mailbox (e.g. support@yourcompany.com) to your Jitbit address, and every message arrives as a ticket automatically.

When forwarding, keep these two things in mind:

Preserve the subject prefix. Leave the "FWD" or "FW" tag in the subject line so Jitbit can extract the original sender's information.
Register the forwarding user as an agent. Make sure the email account doing the forwarding is set up as an "agent" (technician) in Jitbit. This way the system creates the ticket on behalf of the original customer — not the forwarding account.

This is the fastest way to pipe your existing email workflow into a proper ticketing system without asking customers to change anything.

Import Emails via POP, IMAP or Exchange

For a more direct connection, Jitbit's help desk email integration supports POP, IMAP and Microsoft Exchange protocols. Connect your company mailbox and Jitbit polls it every few minutes, pulling new messages and converting them into tickets.

You can connect multiple mailboxes and route each one to a different ticket category. For example:

sales@yourcompany.com → "Sales Inquiries" category
support@yourcompany.com → "Technical Support" category
billing@yourcompany.com → "Billing" category

Every file attachment from the original email is imported into the ticket as well — screenshots, documents, logs — so your agents have the full context from the start.

Two-Way Email Sync Keeps Everyone in the Loop

Jitbit does not just receive emails — it syncs replies both ways. When an agent responds to a ticket inside the helpdesk, the customer receives that reply as a normal email. When the customer replies back, their response is appended to the same ticket thread. Neither party ever needs to leave their preferred tool.

This two-way sync means:

Customers interact through regular email — they never need to learn a new portal
Agents work inside a structured helpdesk with SLA tracking and automation
The full conversation history is preserved in one place for every ticket

Automate What Happens After the Email Arrives

Converting emails to tickets is just the beginning. Jitbit's automation engine lets you build rules that act on incoming tickets instantly:

Auto-assign tickets to specific agents based on keywords, sender domain or category
Send auto-replies acknowledging receipt or suggesting relevant knowledge base articles
Set priority and SLA timers so urgent issues get immediate attention
Escalate tickets that go unanswered past a defined threshold

These rules can automate up to 40% of your team's repetitive work — freeing agents to focus on actually solving problems.

Why Teams Choose Jitbit for Help Desk Email Integration

Instant setup — free mailbox included, no DNS changes required to get started
Flexible import — POP, IMAP, Exchange and email forwarding all supported
Multi-mailbox routing — connect as many mailboxes as you need, each mapped to a category
Full attachment support — files from emails are imported directly into tickets
Two-way sync — customers reply by email, agents reply from the helpdesk, everything stays connected
Powerful automation — auto-assign, auto-reply, SLA management and escalation rules
Works on any device — manage email-based tickets from desktop, tablet or mobile

Start Converting Emails into Tickets Today

Sign up for a free trial — no credit card required — and your support mailbox is ready in seconds. Connect your existing email accounts, set up a few automation rules, and watch your team handle twice the volume in half the time. Thousands of support teams already rely on Jitbit's help desk email integration to keep their inbox under control.